ORDER
CAN I EDIT MY ACCOUNT?
Please login first, afterwards in the My Account section you can access and change your personal details at any time.

CAN I RESET MY PASSWORD?
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”.

Alternatively, you may click on this link to go to the login page

https://www.swarovski.com/en-US/login/

CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible, cancelation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.

Please contact customer relations via Live Chat or phone to see if a cancellation is possible.

Our Customer Relations Department is available from Monday to Sunday, from 8am to 1am EST excluding national holidays

If cancellation is no longer possible, unwanted items would need to be returned per our returns policy.

Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system.

The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.

If cancellation was not possible, please place a new order for the additional items.

ADD A GREETING CARD/GIFT BAG
Once the order has been successfully placed, within approximately 30 minutes from the receipt of the order confirmation email, you can still contact our customer relations to see if it is possible to add a greeting card or a gift bag.

To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.

Our customer relations department is available from Monday to Sunday, from 8am to 1am EST including holidays

ARE MY PERSONAL DETAILS SAFE?

For security reasons, Swarovski Crystal Online AG does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.

If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations


IS YOUR ONLINE SHOP SECURE? 
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

WHAT IS THE WISH LIST? 
This service is available to registered users of the Online Shop. Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.

Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag.

Please note that the prices of products are subject to change and items in the wish list are not reserved.

EXCLUSIVE MASTERPIECES?
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.

CALIFORNIA PROPOSITION 65
FREQUENTLY ASKED QUESTIONS
You might have noticed the following warning we place on our product packaging and wondered what it is all about WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov”. Here are some frequently asked questions to help explain the warning and why we, like most companies doing business in California, are required to provide the warning.

WHAT IS CALIFORNIA PROPOSITION 65?
California’s Safe Drinking Water and Toxic Enforcement Act of 1986, more generally referred to as “Proposition 65” or “Prop 65,” is a law unique to California. The law requires all businesses doing business in California to provide warnings if a product contains any of the more than 935 naturally occurring or synthetic chemicals that the State of California has determined to cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.

As a result, Californians regularly and routinely see this warning label on all types of products including on foods, drinks, supplements, medications, household products/furniture, outdoor products, clothing, accessories, and in all kinds of places including restaurants, hotels, grocery stores, schools and hospitals. Because determining “exposure” and the level to which such exposure may exist is a very complex process, the burden of proof required of businesses seeking to be exempt from providing a warning is quite onerous. Therefore, many businesses simply elect to provide a warning based on the possible presence of one or more listed chemicals without evaluating exposure. As such, the actual level of exposure, if any, from the product may be below the “no significant risk” level established by the law.

WHY HAS SWAROVSKI PLACED A PROPOSITION 65 WARNING ON ITS PRODUCTS?
A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the level of exposure. Swarovski is providing a warning based on our knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. The exposure level for the chemicals contained in Swarovski products may be well within the “no significant risk” range, however, out of an abundance of caution, Swarovski has elected to place the Proposition 65 warning on its products.

ARE PRODUCTS WITH THIS LABEL SAFE TO USE?
Yes, Swarovski’s products are safe to use and wear. Our products meet federal and state laws (including California) for safety and restricted substances. Even the regulatory office, CA’s Office of Environmental Health Hazard Assessment (OEHHA), for Proposition 65 states on its website: just because there is a Prop 65 warning on a product, that does not necessarily mean a product is in violation of any product-safety standards or requirements. All Swarovski products are safe and meet federal regulatory standards for jewelry.

I PURCHASED THIS PRODUCT OUTSIDE OF CALIFORNIA, WHY ARE YOU PROVIDING THE PROPOSITION 65 WARNING TO ME?
Swarovski’s products are sold throughout the US. From a practical standpoint, due to the nature of how Swarovski distributes its products across the country, we cannot predict which exact product may end up being sold to someone in California, therefore, we place the warning on all of our products for some distribution channels. That said, consumers in all states may see the Prop 65 warning on our product packaging.

WHERE CAN I GET MORE INFORMATION?
For general information on California Proposition 65 and the list of chemicals, please visit OEHHA’s website at: https://oehha.ca.gov/proposition-65 and https://oehha.ca.gov/proposition-65/proposition-65-faqs.

SHIPPING
SHIPPING TERMS & CONDITIONS
Orders placed from Monday to Friday by 11:00 EST will be processed and shipped the same business day.

Orders placed on weekends and national holidays will be processed and shipped the next business day.

An express delivery option is available in selected states for last-minute purchases.

No deliveries are made on weekends or public holidays in US/Rhode Island.

Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: $ 6.95
Free shipping over: $ 75
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: $ 15

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner UPS delivers parcels to the USA.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.

We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.

WHAT IS SCHEDULED DELIVERY?
Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

CAN I CHANGE DELIVERY ADDRESS?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility of organizing the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

SHIP TO ANOTHER COUNTRY/REGION?
Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.

You can change country/region and language by clicking on the country/region name in the country/region selector menu.

WHERE IS MY PARCEL?
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it; alternatively your parcel may have been left with a neighbor.

Otherwise, please look out for a notification of attempted delivery; you may find it in your mailbox.

In case you cannot locate your parcel, please contact customer relations. Please have your order number and tracking number to hand.

PAYMENT
CAN I PAY BY CREDIT CARD?
Swarovski accepts:

VISA
MASTERCARD
AMERICAN EXPRESS

Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed. The purchase of Swarovski products takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.

WHAT IS 3D SECURE?
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments.

During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

The bank that issued your credit card can assist you if you are having difficulties with this process.

RETURNS
RETURNS PROCESS & POLICY

You may return ordered items up to 60 days after their receipt (with the exception of Gift Cards and customized products). Return your order as follows:

1. Pack the item(s) to be returned in the original carton using the original packaging materials.

2. Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.

3. Peel away the pre-addressed return label attached to this form and place it over the original shipping label.

Return address:
Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston RI 02920
USA

4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.

If you received the item(s) as a gift, the sender will be refunded automatically. Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.

Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
 


I HAVE LOST MY RETURN LABEL
In this case we would kindly ask you to send your parcel to the following address:

Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston RI 02920
USA

Please, keep the postal receipt with you for further reference.

As soon as the return department receives your parcel, you will get a notification per email and a full refund.

It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.

CAN I EXCHANGE MY PURCHASE?
It is not possible to replace, nor exchange, returned products. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.

Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, avoid shipping costs, and collect your order for FREE from your selected Swarovski Click & Collect store.

WHEN CAN I COLLECT MY ORDER?
We will send you an email when your order is ready to collect from your selected Click & Collect store.

HOW CAN I COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method). We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.

HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

WHICH STORE WILL MY ORDER GO TO?
You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com

HOW DO I RETURN MY ORDER?
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

Click & Reserve
HOW DOES CLICK & RESERVE WORK?
You can reserve selected products free of charge at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Prices in stores may differ. If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page.

WHEN CAN I COLLECT MY RESERVATION?
Once your reservation is confirmed and ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer. Please check the store opening times by using our store finder.

HOW DO I COLLECT MY RESERVATION?
Bring a copy of your reservation confirmation email or your reservation ID number.

HOW LONG IS MY RESERVATION HELD?
We will hold your reservation in store for 2 days.

WHERE WILL MY RESERVATION GO?
You will receive an email confirmation with the store you would like to collect your item(s) from after placing the reservation request.

WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.

GIFT CARDS & VOUCHERS
HOW DO I APPLY MY VOUCHER CODE?
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE.” You will get a visual confirmation that your voucher code has been redeemed.

Please note that only one voucher can be redeemed per purchase.

Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.

Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.

HOW DO I REDEEM MY GIFT CARD?
To redeem your gift card, please follow these easy steps:

- Add items you wish to purchase to the shopping bag

- Click on the shopping bag

- Add a gift bag or greeting card if required

- Add a discount voucher code if you have one, click “APPLY CODE”

- Click “CHECKOUT”

- Enter your billing and shipping address

- Choose the suitable delivery option

- Pay with gift card and enter your gift card code (16 digits) in the appropriate field (checkout page)

- Continue with “NEXT”

- Enter your pin code and click “REDEEM”

- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.

DO YOU OFFER FREE GIFTS?
Swarovski sometimes offers free gift promotions.

Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.

ORDER
CAN I EDIT MY ACCOUNT?
Please login first, afterwards in the My Account section you can access and change your personal details at any time.

CAN I RESET MY PASSWORD?
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”.

Alternatively, you may click on this link to go to the login page

https://www.swarovski.com/en-US/login/

CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible, cancelation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.

Please contact customer relations via Live Chat or phone to see if a cancellation is possible.

Our Customer Relations Department is available from Monday to Sunday, from 8am to 1am EST excluding national holidays

If cancellation is no longer possible, unwanted items would need to be returned per our returns policy.

Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system.

The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.

If cancellation was not possible, please place a new order for the additional items.

ADD A GREETING CARD/GIFT BAG
Once the order has been successfully placed, within approximately 30 minutes from the receipt of the order confirmation email, you can still contact our customer relations to see if it is possible to add a greeting card or a gift bag.

To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.

Our customer relations department is available from Monday to Sunday, from 8am to 1am EST including holidays

ARE MY PERSONAL DETAILS SAFE?

For security reasons, Swarovski Crystal Online AG does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.

If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations


IS YOUR ONLINE SHOP SECURE? 
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

WHAT IS THE WISH LIST? 
This service is available to registered users of the Online Shop. Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.

Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag.

Please note that the prices of products are subject to change and items in the wish list are not reserved.

EXCLUSIVE MASTERPIECES?
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.

CALIFORNIA PROPOSITION 65
FREQUENTLY ASKED QUESTIONS
You might have noticed the following warning we place on our product packaging and wondered what it is all about WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov”. Here are some frequently asked questions to help explain the warning and why we, like most companies doing business in California, are required to provide the warning.

WHAT IS CALIFORNIA PROPOSITION 65?
California’s Safe Drinking Water and Toxic Enforcement Act of 1986, more generally referred to as “Proposition 65” or “Prop 65,” is a law unique to California. The law requires all businesses doing business in California to provide warnings if a product contains any of the more than 935 naturally occurring or synthetic chemicals that the State of California has determined to cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.

As a result, Californians regularly and routinely see this warning label on all types of products including on foods, drinks, supplements, medications, household products/furniture, outdoor products, clothing, accessories, and in all kinds of places including restaurants, hotels, grocery stores, schools and hospitals. Because determining “exposure” and the level to which such exposure may exist is a very complex process, the burden of proof required of businesses seeking to be exempt from providing a warning is quite onerous. Therefore, many businesses simply elect to provide a warning based on the possible presence of one or more listed chemicals without evaluating exposure. As such, the actual level of exposure, if any, from the product may be below the “no significant risk” level established by the law.

WHY HAS SWAROVSKI PLACED A PROPOSITION 65 WARNING ON ITS PRODUCTS?
A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the level of exposure. Swarovski is providing a warning based on our knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. The exposure level for the chemicals contained in Swarovski products may be well within the “no significant risk” range, however, out of an abundance of caution, Swarovski has elected to place the Proposition 65 warning on its products.

ARE PRODUCTS WITH THIS LABEL SAFE TO USE?
Yes, Swarovski’s products are safe to use and wear. Our products meet federal and state laws (including California) for safety and restricted substances. Even the regulatory office, CA’s Office of Environmental Health Hazard Assessment (OEHHA), for Proposition 65 states on its website: just because there is a Prop 65 warning on a product, that does not necessarily mean a product is in violation of any product-safety standards or requirements. All Swarovski products are safe and meet federal regulatory standards for jewelry.

I PURCHASED THIS PRODUCT OUTSIDE OF CALIFORNIA, WHY ARE YOU PROVIDING THE PROPOSITION 65 WARNING TO ME?
Swarovski’s products are sold throughout the US. From a practical standpoint, due to the nature of how Swarovski distributes its products across the country, we cannot predict which exact product may end up being sold to someone in California, therefore, we place the warning on all of our products for some distribution channels. That said, consumers in all states may see the Prop 65 warning on our product packaging.

WHERE CAN I GET MORE INFORMATION?
For general information on California Proposition 65 and the list of chemicals, please visit OEHHA’s website at: https://oehha.ca.gov/proposition-65 and https://oehha.ca.gov/proposition-65/proposition-65-faqs.

SHIPPING
SHIPPING TERMS & CONDITIONS
Orders placed from Monday to Friday by 11:00 EST will be processed and shipped the same business day.

Orders placed on weekends and national holidays will be processed and shipped the next business day.

An express delivery option is available in selected states for last-minute purchases.

No deliveries are made on weekends or public holidays in US/Rhode Island.

Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: $ 6.95
Free shipping over: $ 75
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: $ 15

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner UPS delivers parcels to the USA.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.

We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.

WHAT IS SCHEDULED DELIVERY?
Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

CAN I CHANGE DELIVERY ADDRESS?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility of organizing the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

SHIP TO ANOTHER COUNTRY/REGION?
Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.

You can change country/region and language by clicking on the country/region name in the country/region selector menu.

WHERE IS MY PARCEL?
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it; alternatively your parcel may have been left with a neighbor.

Otherwise, please look out for a notification of attempted delivery; you may find it in your mailbox.

In case you cannot locate your parcel, please contact customer relations. Please have your order number and tracking number to hand.

PAYMENT
CAN I PAY BY CREDIT CARD?
Swarovski accepts:

VISA
MASTERCARD
AMERICAN EXPRESS

Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed. The purchase of Swarovski products takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.

WHAT IS 3D SECURE?
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments.

During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

The bank that issued your credit card can assist you if you are having difficulties with this process.

RETURNS
RETURNS PROCESS & POLICY

You may return ordered items up to 60 days after their receipt (with the exception of Gift Cards and customized products). Return your order as follows:

1. Pack the item(s) to be returned in the original carton using the original packaging materials.

2. Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.

3. Peel away the pre-addressed return label attached to this form and place it over the original shipping label.

Return address:
Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston RI 02920
USA

4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.

If you received the item(s) as a gift, the sender will be refunded automatically. Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.

Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
 


I HAVE LOST MY RETURN LABEL
In this case we would kindly ask you to send your parcel to the following address:

Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston RI 02920
USA

Please, keep the postal receipt with you for further reference.

As soon as the return department receives your parcel, you will get a notification per email and a full refund.

It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.

CAN I EXCHANGE MY PURCHASE?
It is not possible to replace, nor exchange, returned products. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.

Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, avoid shipping costs, and collect your order for FREE from your selected Swarovski Click & Collect store.

WHEN CAN I COLLECT MY ORDER?
We will send you an email when your order is ready to collect from your selected Click & Collect store.

HOW CAN I COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method). We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.

HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

WHICH STORE WILL MY ORDER GO TO?
You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com

HOW DO I RETURN MY ORDER?
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

Click & Reserve
HOW DOES CLICK & RESERVE WORK?
You can reserve selected products free of charge at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Prices in stores may differ. If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page.

WHEN CAN I COLLECT MY RESERVATION?
Once your reservation is confirmed and ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer. Please check the store opening times by using our store finder.

HOW DO I COLLECT MY RESERVATION?
Bring a copy of your reservation confirmation email or your reservation ID number.

HOW LONG IS MY RESERVATION HELD?
We will hold your reservation in store for 2 days.

WHERE WILL MY RESERVATION GO?
You will receive an email confirmation with the store you would like to collect your item(s) from after placing the reservation request.

WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.

GIFT CARDS & VOUCHERS
HOW DO I APPLY MY VOUCHER CODE?
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE.” You will get a visual confirmation that your voucher code has been redeemed.

Please note that only one voucher can be redeemed per purchase.

Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.

Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.

HOW DO I REDEEM MY GIFT CARD?
To redeem your gift card, please follow these easy steps:

- Add items you wish to purchase to the shopping bag

- Click on the shopping bag

- Add a gift bag or greeting card if required

- Add a discount voucher code if you have one, click “APPLY CODE”

- Click “CHECKOUT”

- Enter your billing and shipping address

- Choose the suitable delivery option

- Pay with gift card and enter your gift card code (16 digits) in the appropriate field (checkout page)

- Continue with “NEXT”

- Enter your pin code and click “REDEEM”

- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.

DO YOU OFFER FREE GIFTS?
Swarovski sometimes offers free gift promotions.

Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.

DO YOU NEED HELP?

CUSTOMER SERVICE
Opening Hours
Mon - Sun
8.00 am - 1.00 am EST
Holidays
8.00 am - 1.00 am EST