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To ensure that your Swarovski product remains in the best possible condition over an extended period of time,  please observe the advice per product type below to avoid damage.

How to care for your jewelry

Swarovski jewelry is crafted with care, and it requires special care to retain its magic and brilliance. Find out how to care for and clean your Swarovski jewelry in this simple guide.

How to care for your watch

Swarovski watches are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski watch in this simple guide.

How to care for your decorations

Swarovski decorations are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski decorations in this simple guide.

Warranty

Swarovski warranty policy

1. What Does the Warranty Cover?
Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
 

2. What is Not Covered Under the Warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.


3. To Whom Does the Warranty Extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. A copy of the original sales receipt from an authorized Swarovski retailer serves as proof of purchase of the product; all owners of the product should retain a copy of the receipt in case they have a claim under this warranty.


4. How Long Does the Warranty Last?
For Swarovski in the US and the Swarovski Online Shop in the US, a one-year warranty is offered for Swarovski Jewelry and Accessories and a two-year warranty for all other products incl. Swarovski Created Diamonds Jewelry. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.


5. How is a Warranty Claim Initiated?
You may initiate a claim under this warranty by visiting an authorized Swarovski retailer. Bring your defective product, in its original packaging, along with a copy of the receipt, to your nearest Authorized Swarovski Retailer. For locations of an Authorized Retailer please visit our Boutique Finder. The Retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department on your behalf at no cost to you.


6. What Happens After Swarovski’s Repair Department Receives the Product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for repair or replacement, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After-Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com. SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.


7. How Does State Law Affect Your Warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Watches: to view the watches warranty, please download the PDF.

 

Proof of purchase

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

International exchange

Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.

Replacements & Repairs

Is my item repairable?

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​

If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered. ​

If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder

Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​

Creators Lab 
We do not offer repair services for Creators Lab Products, please note, our local stores cannot accept returns nor exchanges for this product range, therefore, if your item is still covered by the warranty period, please contact our customer service team and they will happily support you through the next steps.

Swarovski Created Diamonds Collection

Swarovski Created Diamonds will adhere to the standard returns and repairs policy as applies to all other products. 

Can I post my item directly to the repair centers?

We do not currently offer the possibility to post items for repair directly to our repair centers. 

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. 

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Repair policy

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.