Frequently Asked Questions | Swarovski US

Enable Accessibility

Book an appointment: now you can book online Read more

Accesskeys list

0 - Header
1 - Main content
2 - Footer

Free standard shipping over $75

Enable Accessibility

New In
Jewelry
- Back
  
  Discover All
- Necklaces and pendants
  - Back
    
    Discover All
  - Necklaces
  - Pendants
  - Chokers
  - Tennis Necklaces
- Earrings
- Rings
- Shop by collection
  - Back
  - Idyllia
  - Millenia
  - Gema
  - Imber
  - Matrix
  - Ariana Grande x Swarovski
  - Una Angelic
- Bracelets
- Sets
- Our Picks
- Brooches
- Extenders
- Outlet
Watches
- Back
  
  Discover All
- Women's watches
- Shop by material
- Shop by color
- Shop by collection
- Swiss Made Watches
- Our Picks
  - Back
  - How to care for your watches
- Watch straps
Accessories
- Back
  
  Discover All
- Pens
- Key rings
- Handbags
- Shop by smartphone
- Smartphone cases
- Sunglasses
- Body jewelry
- Our Picks
  - Back
  - Stuart Weitzman Exclusives
- Tech accessories
- Hair accessories
- Swarovski Creators Lab
Decorations
- Back
  
  Discover All
- Collaborations
  - Back
  - Minions
  - Disney
  - Marvel
  - DreamWorks
- Home décor
- Christmas
- Shop by collection
- Nature inspired
  - Back
    
    Discover All
  - Flowers
  - Birds
  - Wildlife
  - Dogs and cats
  - Other animals
- Crystal Society (SCS)
- Figurines
- Our Picks
  - Back
  - How to care for your decorations
- Asian symbols
  - Back
    
    Discover All
  - Chinese zodiac
Gifts
- Back
  
  Discover All
- Gift Ideas
- Recipients
- Occasions
- Gift card
- Services
Swarovski Created Diamonds
- Back
  
  Discover All
- Rings
- Shop by Collection
  - Back
  - Eternity
  - Galaxy
- Design your own ring
- All about Swarovski Created Diamonds
- Earrings
- IGI Certification
- Necklaces
- Bracelets
World of Swarovski
Wishlist Login Stores Swarovski Club
United States
- English
- Español

0

Search

Customer Service Overview

Home
Frequently Asked Questions

dispatcher-check

Swarovski Services

Customer Service Live Chat

Need help?
Speak to our Customer Service team via chat

Book an Appointment in Store

Book an appointment with our Crystal Experts in your local store.

Customer Service

Explore answers to our FAQs or connect with our Customer Service team.

Add a personalized touch

Sign up and get 10% off*

Be first to receive updates on new collections, style inspiration, gift ideas and exclusive access. Sign up to the Swarovski Club today and receive 10% off* on your next online purchase (full-price items only). *Terms and conditions apply

Customer Service & FAQ

Customer Service Overview
Order Status
Gift Card Balance
Shipping
Returns & Exchange
Contact Us
Size Guide
Store Finder
Book an Appointment

Membership

Register
Swarovski Club
Crystal Society (SCS)

About Us

About Swarovski
Sustainability
Jobs & Career
Alumni Community
Corporate Gifts
For Professionals
Sitemap
Kristallwelten
Swarovski Mobility
Swarovski Created Diamonds
Code of Conduct & Policies

Legal

Terms Of Use
Terms & Conditions
Privacy Policy
Cookie Consent
Imprint
California Prop 65 Warning
Accessibility Statement
California Supply Chain Act
California Privacy Rights
Your Privacy Choices
Accessibility statement
Data Protection Consent Statement

Customer Service & FAQ

Customer Service Overview
Order Status
Gift Card Balance
Shipping
Returns & Exchange
Contact Us
Size Guide
Store Finder
Book an Appointment

Membership

Register
Swarovski Club
Crystal Society (SCS)

About Us

About Swarovski
Sustainability
Jobs & Career
Alumni Community
Corporate Gifts
For Professionals
Sitemap
Kristallwelten
Swarovski Mobility
Swarovski Created Diamonds
Code of Conduct & Policies

Legal

Terms Of Use
Terms & Conditions
Privacy Policy
Cookie Consent
Imprint
California Prop 65 Warning
Accessibility Statement
California Supply Chain Act
California Privacy Rights
Your Privacy Choices
Accessibility statement
Data Protection Consent Statement

English
Español

Copyright © 2025 Swarovski United States. All rights reserved.

SWAROVSKI and the SWAN logo are registered and trademarks of Swarovski AG.

Cookies blocked

Your browser blocks cookies, please enable cookies and reload to continue using the website.