Returns & Exchange

You may return ordered items up to 7 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:

Step 1: 
Return the product in its original packaging material and in its original carton. 

Step 2: 
Contact our customer service hotline at (852) 2133-1668 and specify the order number, the number of return item(s) and the return reason. Then, our customer service specialists will arrange the return for you. 

"Return Reasons:
1 Description on the website was not accurate
2 Ordered more than one size
3 Style not as expected
4 Damaged
5 Dislike colour
6 Quality not as expected
7 Delivery issue
8 Fit or size
10 Incorrect product
11 Product uncomfortable"

Step 3: 
The item(s) will be picked up by courier. 

Step 4: 
Once we receive the returned item(s) and return reason, your online return will be processed, and you will receive a return confirmation email. We will then refund the corresponding amount on the same payment method used to place the order.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

You may return ordered items up to 7 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:

Step 1: 
Return the product in its original packaging material and in its original carton. 

Step 2: 
Contact our customer service hotline at (852) 2133-1668 and specify the order number, the number of return item(s) and the return reason. Then, our customer service specialists will arrange the return for you. 

"Return Reasons:
1 Description on the website was not accurate
2 Ordered more than one size
3 Style not as expected
4 Damaged
5 Dislike colour
6 Quality not as expected
7 Delivery issue
8 Fit or size
10 Incorrect product
11 Product uncomfortable"

Step 3: 
The item(s) will be picked up by courier. 

Step 4: 
Once we receive the returned item(s) and return reason, your online return will be processed, and you will receive a return confirmation email. We will then refund the corresponding amount on the same payment method used to place the order.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.

Pour les articles proposés dans un seul emballage (« Set normal »), vous devrez retourner tous les articles faisant partie du set normal si vous souhaitez retourner l’un de ses articles.  Swarovski n’accepte pas les retours d’articles individuels provenant d’un set normal et n’acceptera que les retours de sets normaux complets.

Pour les setspromotionnels en lot, pour lesquels vous bénéficiez d’une promotion ou d’une réduction en raison de l’achat d’un ou de plusieurs articles (par ex. : achat de 3 articles pour obtenir 10 % de réduction sur chaque article), ou lorsque des réductions pour chaque produit sont indiquées, vous pouvez retourner séparément n’importe lequel des articles achetés. Cependant, si vous retournez un seul article du lot acheté lors d’une offre groupée, veuillez noter que Swarovski ajustera le prix promotionnel en conséquence et vous facturera au prix régulier les articles que vous garderez et que vous avez achetés au tarif de l‘offre groupée. De même, Swarovski déduira du montant qui vous sera remboursé (c’est-à-dire le prix réduit payé pour le ou les articles du lot que vous avez retournés) la différence entre le prix régulier et le prix réduit des articles du lot que vous avez gardés et qui ne font pas partie du retour.

Si vous avez acheté un lot ou bénéficié d’une remise pour l’achat de plusieurs articles, le retour d’un ou plusieurs articles peut annuler la promotion. Si les articles restants ne répondent plus aux conditions de la promotion, ils reviendront à leur prix d’origine et le montant facturé sera ajusté. Tout ajustement de paiement sera traité automatiquement par votre prestataire de paiement.