Returns & Exchange
How do I return my online order?
You may return ordered items up to 7 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:
Step 1:
Return the product in its original packaging material and in its original carton.
Step 2:
Contact our customer service hotline at (852) 2133-1668 and specify the order number, the number of return item(s) and the return reason. Then, our customer service specialists will arrange the return for you.
"Return Reasons:
1 Description on the website was not accurate
2 Ordered more than one size
3 Style not as expected
4 Damaged
5 Dislike colour
6 Quality not as expected
7 Delivery issue
8 Fit or size
10 Incorrect product
11 Product uncomfortable"
Step 3:
The item(s) will be picked up by courier.
Step 4:
Once we receive the returned item(s) and return reason, your online return will be processed, and you will receive a return confirmation email. We will then refund the corresponding amount on the same payment method used to place the order.
NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
How do I return my item?
You may return ordered items up to 7 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:
Step 1:
Return the product in its original packaging material and in its original carton.
Step 2:
Contact our customer service hotline at (852) 2133-1668 and specify the order number, the number of return item(s) and the return reason. Then, our customer service specialists will arrange the return for you.
"Return Reasons:
1 Description on the website was not accurate
2 Ordered more than one size
3 Style not as expected
4 Damaged
5 Dislike colour
6 Quality not as expected
7 Delivery issue
8 Fit or size
10 Incorrect product
11 Product uncomfortable"
Step 3:
The item(s) will be picked up by courier.
Step 4:
Once we receive the returned item(s) and return reason, your online return will be processed, and you will receive a return confirmation email. We will then refund the corresponding amount on the same payment method used to place the order.
NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Can I exchange my purchase?
Paket ve set iadeleri
Bir veya daha fazla ürün satın aldığınız için bir promosyon veya indirimden yararlandığınız (örn. 3 ürün satın alarak ürün başına %10 indirim kazandığınız veya her ürün için belli bir indirim oranının belirtildiği kampanyalar) paket ve promosyon setlerinde, ayrı olarak satın aldığınız herhangi bir ürünü iade edebilirsiniz. Ancak set olarak satın aldığınız herhangi bir ürünü iade etmeyi seçerseniz Swarovski, paketin parçası olarak satın aldığınız ürünlerin geri kalanını normal fiyat üzerinden hesaplayarak kampanya fiyatını düzenleyecektir. Buna göre Swarovski, paketin içerisinde yer alan ve iade etmediğiniz ürünlerin normal fiyatı ile indirimli fiyatı arasındaki farkı size iade edilecek tutardan (örn. iade ettiğiniz paketteki ürün/ürünler için ödenen indirimli fiyat) düşecektir.
Siparişimin bir kısmını iade edersem indirimlere ne olur?
I have lost my return label
İndirimli ürünleri iade edebilir miyim?
Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.