CONTACT US
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Contact the Swarovski Customer Service.
Customer service Hong Kong SAR
Swarovski Hong Kong LTD
8th Floor, Citi Tower, One Bay East
No. 83 Hoi Bun Road
Ngau Tau Kok, Kowloon, Hong Kong SAR
Opening hours: Monday - Sunday 10:00 - 20:00 (except official holidays)
Phone: (852) 2133-1668
Fax : (852) 2887 6559
STORE FINDER
Find a Swarovski store nearby.
Discover the beauty of Swarovski products in one of our stores!
If you have a question or require further information, then please feel free to contact us using the form below. We would be happy to help.
$(this).closest('#hk-shortContactFormConfigWrapper').find('.js-hk-shortContactFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a title',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Only letters are allowed');
messagesEN.push('Only letters are allowed');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Only letters are allowed');
messagesEN.push('Only letters are allowed');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Please enter a last name',
message_en: 'Please enter a last name'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+(?:\\.[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?\\.)+(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''),
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) {
messages.push('please enter your phone number. (Numbers only, no spaces)');
messagesEN.push('please enter your phone number. (Numbers only, no spaces)');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'You have exceeded the maximum length of 20 characters for this field',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
max: 20
},
callbackPhone: {
alias: 'callback',
message: 'Please enter a phone number',
message_en: 'Please enter a phone number',
callback: function (value, validator, $field) {
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown';
var prefix = prefixCountry.split("+")[1];
var isMinimumLength = true;
var minLength = "";
if (minLength !== null) {
if (value.startsWith("+")) {
if ((value.length - prefix.length - 1) < minLength) {
isMinimumLength = false;
}
}
else if (value.length < minLength) {
isMinimumLength = false;
}
}
return value === '' || (isValidPrefix && isMinimumLength);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please enter your country\/region.',
message_en: 'Please enter your country\/region.'
}
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in your contact reason',
message_en: 'Please fill in your contact reason'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 11 characters for this field',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your topic',
message_en: 'Please select your topic'
}
}
},
'values[shortContactFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your subject',
message_en: 'Please select your subject'
}
}
},
'values[shortContactFormDefinition_contactOrderNo]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) {
messages.push('Please enter a valid order number (15 digits)');
messagesEN.push('Please enter a valid order number (15 digits)');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactRepairNo]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactSubjectTxt]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your subject',
message_en: 'Please enter your subject'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactTopicTxt]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your topic',
message_en: 'Please enter your topic'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_swaClubMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_swaClubMemberNumber]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[0-9]*$', ''))) {
messages.push('Please enter a valid membership number');
messagesEN.push('Please enter a valid membership number');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 11',
message_en: 'The number of characters for this field must be between 0 and 11',
min: 0
,
max: 11
},
}
},
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};