my swarovski
Country/Region
United States

Right to cancel the purchase agreement

You may cancel this purchase for any reason up to two weeks following your receipt of the ordered products. If you cancel this purchase, Swarovski will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.

You may obtain further information and assistance concerning the return of the products ordered by selecting "MY ACCOUNT" from the Website menu. To cancel the purchase, you must send a written notice to the address specified above in paragraph 3 within two weeks of your receipt of the products, or send the products back to the following address for delivery within two weeks of your receipt of the products:

Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston, RI 02920

If you cancel the purchase by written notice, you must return the products to this address within 30 days of the cancellation.

In case you cancel the purchase you are responsible for the costs of and arrangements for the shipment of the products to be sent back to Swarovski. You must take reasonable care that the products are not damaged during their return.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of USD 100) will be removed if the returned product(s) brings the total order value below USD 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.