If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).
- How can I identify if a product is eligible for pre-order?
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.
- Can I apply coupons to my pre-order?
Unfortunately not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details please refer to your coupon Terms & Conditions.
- How do I know when my pre-order is likely to be shipped?
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.
- When am I charged if I choose to pre-order a product?
Payment will be charged immediately upon completing checkout.
- Can I schedule the delivery date of my pre-order?
The scheduled delivery service is not available for any order that includes a pre-order product.
- Does my pre-order qualify against my loyalty membership level?
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.
- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.
- Can I cancel my pre-order?
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is canceled in a timely manner.
- Can I return my pre-order?
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.
YOUR ONLINE PURCHASE
ORDER
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-US/login/
Please do not send an E-Mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible.
Our Customer Relations Department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.
Our customer relations department is available from Monday to Sunday, from 8am to 1am EST including holidays
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
- Clear cookies.
- Clear cache
- Clear browser history
Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the following information:
- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.
You might have noticed the following warning we place on our product packaging and wondered what it is all about WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov”. Here are some frequently asked questions to help explain the warning and why we, like most companies doing business in California, are required to provide the warning.
WHAT IS CALIFORNIA PROPOSITION 65?
California’s Safe Drinking Water and Toxic Enforcement Act of 1986, more generally referred to as “Proposition 65” or “Prop 65,” is a law unique to California. The law requires all businesses doing business in California to provide warnings if a product contains any of the more than 935 naturally occurring or synthetic chemicals that the State of California has determined to cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.
As a result, Californians regularly and routinely see this warning label on all types of products including on foods, drinks, supplements, medications, household products/furniture, outdoor products, clothing, accessories, and in all kinds of places including restaurants, hotels, grocery stores, schools and hospitals. Because determining “exposure” and the level to which such exposure may exist is a very complex process, the burden of proof required of businesses seeking to be exempt from providing a warning is quite onerous. Therefore, many businesses simply elect to provide a warning based on the possible presence of one or more listed chemicals without evaluating exposure. As such, the actual level of exposure, if any, from the product may be below the “no significant risk” level established by the law.
WHY HAS SWAROVSKI PLACED A PROPOSITION 65 WARNING ON ITS PRODUCTS?
A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the level of exposure. Swarovski is providing a warning based on our knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. The exposure level for the chemicals contained in Swarovski products may be well within the “no significant risk” range, however, out of an abundance of caution, Swarovski has elected to place the Proposition 65 warning on its products.
ARE PRODUCTS WITH THIS LABEL SAFE TO USE?
Yes, Swarovski’s products are safe to use and wear. Our products meet federal and state laws (including California) for safety and restricted substances. Even the regulatory office, CA’s Office of Environmental Health Hazard Assessment (OEHHA), for Proposition 65 states on its website: just because there is a Prop 65 warning on a product, that does not necessarily mean a product is in violation of any product-safety standards or requirements. All Swarovski products are safe and meet federal regulatory standards for jewelry.
I PURCHASED THIS PRODUCT OUTSIDE OF CALIFORNIA, WHY ARE YOU PROVIDING THE PROPOSITION 65 WARNING TO ME?
Swarovski’s products are sold throughout the US. From a practical standpoint, due to the nature of how Swarovski distributes its products across the country, we cannot predict which exact product may end up being sold to someone in California, therefore, we place the warning on all of our products for some distribution channels. That said, consumers in all states may see the Prop 65 warning on our product packaging.
WHERE CAN I GET MORE INFORMATION?
For general information on California Proposition 65 and the list of chemicals, please visit OEHHA’s website at: https://oehha.ca.gov/proposition-65 and https://oehha.ca.gov/proposition-65/proposition-65-faqs.
SHIPPING
Orders placed from Monday to Friday by 11:00 EST will be processed and shipped the same business day.
Orders placed on weekends and national holidays will be processed and shipped the next business day.
An express delivery option is available in selected states for last-minute purchases.
No deliveries are made on weekends or public holidays in US/Rhode Island.
Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: $ 6.95
Free shipping over: $ 75
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: $ 15
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner UPS delivers parcels to the USA.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
PAYMENT
VISA
MASTERCARD
AMERICAN EXPRESS
Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed. The purchase of Swarovski products takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
RETURNS & EXCHANGE
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons). To return your order please proceed as follows:
1. Pack the item(s) to be returned in the original carton using the original packaging materials.
2. Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.
3. Peel away the pre-addressed return label attached to this form and place it over the original shipping label.
Return address:
Swarovski Digital Business USA Inc.
Attn: eCom Returns
7830 National Turnpike
Louisville, KY 40214,
USA
4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
If you received the item(s) as a gift, the sender will be refunded automatically. Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
In this case we would kindly ask you to send your parcel to the following address:
Swarovski Digital Business USA Inc.
Attn: eCom Returns
7830 National Turnpike,
Louisville, KY 40214, USA
Please, keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get a notification per email and a full refund.
It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Please do not send an E-Mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible.
Our Customer Relations Department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
Click & Collect
Please bring your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
Click & Reserve
GIFT CARDS & VOUCHERS
To redeem your voucher code, please follow these easy steps:
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
Vouchers
Discount and money off vouchers are entered on the shopping bag page.
If the voucher is not accepted, please check the following:
- Voucher is still in date
- Item being purchased is not excluded in the T & Cs.
- Voucher is valid for online purchases.
- You are not entering a 16 digit gift card code.
- Gift Cards
- Gift Cards are entered on step 3 of the checkout process and are considered to be a form of payment.
- If the gift card is not accepted, please check the following: - The 16 digit gift card number is entered correctly.
- The correct PIN number has been applied.
- You are not entering a money off or discount voucher code. Please note, you are only able to redeem 1 gift card per order.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
ORDER
If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).
- How can I identify if a product is eligible for pre-order?
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.
- Can I apply coupons to my pre-order?
Unfortunately not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details please refer to your coupon Terms & Conditions.
- How do I know when my pre-order is likely to be shipped?
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.
- When am I charged if I choose to pre-order a product?
Payment will be charged immediately upon completing checkout.
- Can I schedule the delivery date of my pre-order?
The scheduled delivery service is not available for any order that includes a pre-order product.
- Does my pre-order qualify against my loyalty membership level?
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.
- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.
- Can I cancel my pre-order?
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is canceled in a timely manner.
- Can I return my pre-order?
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-US/login/
Please do not send an E-Mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible.
Our Customer Relations Department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.
Our customer relations department is available from Monday to Sunday, from 8am to 1am EST including holidays
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
- Clear cookies.
- Clear cache
- Clear browser history
Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the following information:
- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.
You might have noticed the following warning we place on our product packaging and wondered what it is all about WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov”. Here are some frequently asked questions to help explain the warning and why we, like most companies doing business in California, are required to provide the warning.
WHAT IS CALIFORNIA PROPOSITION 65?
California’s Safe Drinking Water and Toxic Enforcement Act of 1986, more generally referred to as “Proposition 65” or “Prop 65,” is a law unique to California. The law requires all businesses doing business in California to provide warnings if a product contains any of the more than 935 naturally occurring or synthetic chemicals that the State of California has determined to cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.
As a result, Californians regularly and routinely see this warning label on all types of products including on foods, drinks, supplements, medications, household products/furniture, outdoor products, clothing, accessories, and in all kinds of places including restaurants, hotels, grocery stores, schools and hospitals. Because determining “exposure” and the level to which such exposure may exist is a very complex process, the burden of proof required of businesses seeking to be exempt from providing a warning is quite onerous. Therefore, many businesses simply elect to provide a warning based on the possible presence of one or more listed chemicals without evaluating exposure. As such, the actual level of exposure, if any, from the product may be below the “no significant risk” level established by the law.
WHY HAS SWAROVSKI PLACED A PROPOSITION 65 WARNING ON ITS PRODUCTS?
A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the level of exposure. Swarovski is providing a warning based on our knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. The exposure level for the chemicals contained in Swarovski products may be well within the “no significant risk” range, however, out of an abundance of caution, Swarovski has elected to place the Proposition 65 warning on its products.
ARE PRODUCTS WITH THIS LABEL SAFE TO USE?
Yes, Swarovski’s products are safe to use and wear. Our products meet federal and state laws (including California) for safety and restricted substances. Even the regulatory office, CA’s Office of Environmental Health Hazard Assessment (OEHHA), for Proposition 65 states on its website: just because there is a Prop 65 warning on a product, that does not necessarily mean a product is in violation of any product-safety standards or requirements. All Swarovski products are safe and meet federal regulatory standards for jewelry.
I PURCHASED THIS PRODUCT OUTSIDE OF CALIFORNIA, WHY ARE YOU PROVIDING THE PROPOSITION 65 WARNING TO ME?
Swarovski’s products are sold throughout the US. From a practical standpoint, due to the nature of how Swarovski distributes its products across the country, we cannot predict which exact product may end up being sold to someone in California, therefore, we place the warning on all of our products for some distribution channels. That said, consumers in all states may see the Prop 65 warning on our product packaging.
WHERE CAN I GET MORE INFORMATION?
For general information on California Proposition 65 and the list of chemicals, please visit OEHHA’s website at: https://oehha.ca.gov/proposition-65 and https://oehha.ca.gov/proposition-65/proposition-65-faqs.
SHIPPING
Orders placed from Monday to Friday by 11:00 EST will be processed and shipped the same business day.
Orders placed on weekends and national holidays will be processed and shipped the next business day.
An express delivery option is available in selected states for last-minute purchases.
No deliveries are made on weekends or public holidays in US/Rhode Island.
Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: $ 6.95
Free shipping over: $ 75
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: $ 15
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner UPS delivers parcels to the USA.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
PAYMENT
VISA
MASTERCARD
AMERICAN EXPRESS
Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed. The purchase of Swarovski products takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
RETURNS & EXCHANGE
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons). To return your order please proceed as follows:
1. Pack the item(s) to be returned in the original carton using the original packaging materials.
2. Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.
3. Peel away the pre-addressed return label attached to this form and place it over the original shipping label.
Return address:
Swarovski Digital Business USA Inc.
Attn: eCom Returns
7830 National Turnpike
Louisville, KY 40214,
USA
4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
If you received the item(s) as a gift, the sender will be refunded automatically. Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
In this case we would kindly ask you to send your parcel to the following address:
Swarovski Digital Business USA Inc.
Attn: eCom Returns
7830 National Turnpike,
Louisville, KY 40214, USA
Please, keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get a notification per email and a full refund.
It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Please do not send an E-Mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible.
Our Customer Relations Department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
Click & Collect
Please bring your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
Click & Reserve
GIFT CARDS & VOUCHERS
To redeem your voucher code, please follow these easy steps:
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
Vouchers
Discount and money off vouchers are entered on the shopping bag page.
If the voucher is not accepted, please check the following:
- Voucher is still in date
- Item being purchased is not excluded in the T & Cs.
- Voucher is valid for online purchases.
- You are not entering a 16 digit gift card code.
- Gift Cards
- Gift Cards are entered on step 3 of the checkout process and are considered to be a form of payment.
- If the gift card is not accepted, please check the following: - The 16 digit gift card number is entered correctly.
- The correct PIN number has been applied.
- You are not entering a money off or discount voucher code. Please note, you are only able to redeem 1 gift card per order.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
