配送
発送に関する利用規約
Standard Delivery - DHL
Orders placed from Monday to Friday by 11:00 AM will be processed and shipped the same business day.
Standard delivery time: 3-5 business days after processing and shipping
Tokyo, Narita and Yokohama: 2-3 business days
Rest of Japan: 3-5 business days (excluding islands)
Standard shipping cost: JPY 1,000
Free standard shipping over: JPY 20,000
Express Delivery - Sagawa
Express delivery is offered for selected products (subject to availability) and for orders of the Islands of Honshu, Kyushu, Shikoku & Okinawa
Orders placed from Monday to Friday by 02:00 PM JST will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: JPY 1,800
Orders placed on weekends and national holidays will be processed and shipped two business days later.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Returns via Swarovski store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
Standard Delivery - SF Express
Orders placed from Monday to Friday by 11:00 AM KST will be processed and shipped the same business day.
Standard delivery time: 2-5 business days after processing and shipping
Seoul and Gyeonggi: 2-3 business days
Rest of Korea: 3-5 business days
Standard shipping cost: KRW 5,000
Free standard shipping over: KRW 160,000
Express Delivery - Ilyang Express
Express delivery is offered for selected products (subject to availability) and for order to Seoul area.
Orders placed from Monday to Friday by 02:00 PM will be processed and shipped the same business day.
Seoul Delivery Time: 1–2 business days
Express Shipping Cost: KRW 8,000
Orders placed on weekends and national holidays will be processed and shipped on the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Pot modifica adresa de livrare?
Nu este întotdeauna posibil să modificați adresa de livrare sau data de livrare atunci când coletul este în tranzit. Aveți posibilitatea de a planifica livrarea coletului în modul cel mai convenabil pentru dvs., utilizând portalul web al partenerilor noștri de livrare.
Expediați colete într-o altă țară/regiune?
Puteți modifica țara/regiunea și limba selectând denumirea țării/regiunii din meniul de selectare a țării/regiunii.
Unde se află coletul meu?
Dacă sistemul de urmărire indică faptul că livrarea coletului dvs. a fost efectuată, verificați dacă acesta a fost acceptat de o altă persoană care locuiește la adresa dvs. sau dacă a fost lăsat unui vecin.
În caz contrar, căutați avizul încercării de livrare, este posibil ca acesta să se afle în cutia poștală.
Dacă nu puteți localiza coletul, contactați serviciul de relații cu clienții; asigurați-vă că aveți la îndemână numărul comenzii și numărul de urmărire.