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Ponte en contacto con el Servicio al cliente de Swarovski.
Ponte en contacto con el Servicio al cliente de Swarovski.
Customer Relations Other Countries/Regions
Swarovski International
Distribution AG
Dröschistrasse 15
9495 Triesen
Principality of Liechtenstein
Opening hours: Mon - Sat: 09:00 - 18:00
Phone: +423 399 50 69
STORE FINDER
Find a Swarovski store nearby.
Discover the beauty of Swarovski products in one of our stores!
TO STORE FINDER >
Si le surgen preguntas o desea información sobre la Tienda Online (p. ej., proceso de pedidos, pago, seguridad, envíos o política de devoluciones), póngase en contacto con el equipo de Swarovski Online rellenando el siguiente formulario de contacto.
$(this).closest('#aa-shortContactFormConfigWrapper').find('.js-aa-shortContactFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Elija un saludo',
message_en: 'Elija un saludo'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Introducir solo letras (sin puntos)');
messagesEN.push('Introducir solo letras (sin puntos)');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('La longitud mínima es de 2 caracteres');
messagesEN.push('La longitud mínima es de 2 caracteres');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Introduzca su nombre.',
message_en: 'Introduzca su nombre.'
},
stringLength: {
message: 'Ha excedido la longitud máxima de 40 caracteres en este campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Introducir solo letras (sin puntos)');
messagesEN.push('Introducir solo letras (sin puntos)');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('La longitud mínima es de 2 caracteres');
messagesEN.push('La longitud mínima es de 2 caracteres');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Por favor introduzca su apellido.',
message_en: 'Por favor introduzca su apellido.'
},
stringLength: {
message: 'Ha excedido la longitud máxima de 40 caracteres en este campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+(?:\\.[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?\\.)+(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''),
message: 'Por favor introduzca su correo electrónico.',
message_en: 'Por favor introduzca su correo electrónico.'
},
notEmpty: {
message: 'Por favor introduzca su correo electrónico.',
message_en: 'Por favor introduzca su correo electrónico.'
},
stringLength: {
message: 'Este campo debe tener entre 0 y 70 caracteres',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Ha excedido la longitud máxima de 20 caracteres en este campo',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
max: 20
},
callbackPhone: {
alias: 'callback',
message: 'Complete el campo teléfono',
message_en: 'Complete el campo teléfono',
callback: function (value, validator, $field) {
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown';
var prefix = prefixCountry.split("+")[1];
var isMinimumLength = true;
var minLength = "";
if (minLength !== null) {
if (value.startsWith("+")) {
if ((value.length - prefix.length - 1) < minLength) {
isMinimumLength = false;
}
}
else if (value.length < minLength) {
isMinimumLength = false;
}
}
return value === '' || (isValidPrefix && isMinimumLength);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Introduzca su país\/región.',
message_en: 'Introduzca su país\/región.'
}
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Rellena tu motivo de contacto',
message_en: 'Rellena tu motivo de contacto'
},
stringLength: {
message: 'Este campo debe tener entre 0 y 1000 caracteres',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Ha excedido la longitud máxima de 11 caracteres en este campo',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Seleccione el Tema\/Asunto',
message_en: 'Seleccione el Tema\/Asunto'
}
}
},
'values[shortContactFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Seleccione el Tema\/Asunto',
message_en: 'Seleccione el Tema\/Asunto'
}
}
},
'values[shortContactFormDefinition_contactOrderNo]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) {
messages.push('Please enter a valid order number (15 digits)');
messagesEN.push('Please enter a valid order number (15 digits)');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'Este campo debe tener entre 0 y 40 caracteres',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactRepairNo]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Este campo debe tener entre 0 y 40 caracteres',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactSubjectTxt]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your subject',
message_en: 'Please enter your subject'
},
stringLength: {
message: 'Este campo debe tener entre 0 y 40 caracteres',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_contactTopicTxt]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your topic',
message_en: 'Please enter your topic'
},
stringLength: {
message: 'Este campo debe tener entre 0 y 40 caracteres',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[shortContactFormDefinition_swaClubMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_swaClubMemberNumber]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[0-9]*$', ''))) {
messages.push('Please enter a valid membership number');
messagesEN.push('Please enter a valid membership number');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'Este campo debe tener entre 0 y 11 caracteres',
message_en: 'The number of characters for this field must be between 0 and 11',
min: 0
,
max: 11
},
}
},
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};