Swarovski Club
Welcome Voucher Terms and Conditions
* Bon za popust lahko unovčite na spletni strani swarovski.com (potrebna je prijava) v državi, kjer je prejemnik bona registrirani član programa Swarovski Club. Bon za popust velja en (1) mesec od datuma izdaje in ga ni mogoče kombinirati z drugimi ponudbami, popusti ali promocijami. Bon za popust ni prenosljiv. Za unovčenje je potrebna identifikacija člana in ga ni mogoče zamenjati za denar. Da se prepreči dvom, se lahko bon za popust uporablja samo za nakup izdelkov, ne pa za nakup darilnih kartic, plačilo popravila, stroškov dostave ali članarine. Kodo bona za popust morate vnesti v košarici. Bon za popust lahko uveljavite samo pri izdelkih z redno ceno in ga ne morete kombinirati z drugo ponudbo ali drugim bonom za popust. Bona za popust ne morete uveljaviti za nakup naslednjih stvari: Dizajnerske kolekcije, kolekcije Myriads, izdelki Creators Lab, omejene izdaje, letne izdaje, ekskluzivni izdelki SCS, spletni ekskluzivni izdelki, znižani izdelki, izdelki Swarovski Created Diamonds, izdelki Rosenthal, izdelki iz razprodaj, regionalno ekskluzivni izdelki, izdelki iz sistema prodaje na poti, darila za podjetje in nadomestni deli. Nima denarne vrednosti. Vse izdelke lahko kupite glede na razpoložljivost.
Za vse nakupe velja Pravilnik o dostavi in vračilih. Ti pogoji veljajo kot dodatek standardnim splošnim pogojem družbe Swarovski, ki veljajo še naprej. Če si ti pogoji in splošni pogoji družbe Swarovski nasprotujejo, prednostno veljajo ti pogoji v takšnem obsegu, kot je to potrebno za razrešitev nasprotij.
Ali nakup ob registraciji šteje v korist moje stopnje članstva v klubu?
Prosimo, počakajte do 14 dni, da se kupljeni izdelek pokaže kot veljavni nakup med vašimi klubskimi nagradami.
Kako povežem svoje članstvo v klubu z novim spletnim računom?
- Obiščite www.swarovski.com/login
- Izberite možnost „Ustvari nov račun“
- Izberite in označite možnost „Sem član kluba Swarovski“
- Vnesite svojo člansko številko in svoj priimek ali poštno številko
- Potrdite svoje podatke, vnesite geslo in nadaljujte z gumbom „Ustvari račun“
- Prejeli boste samodejno potrditev registracije
Kako povežem svoje članstvo v klubu z obstoječim spletnim računom?
- Vpišite se v svoj račun s klikom na „Prijava“
- Vnesite svoj elektronski naslov in geslo, nato kliknite „Prijava“
Na pregledni tabli kluba Swarovski boste videli vabilo „Pridruži se zdaj“
- Kliknite „Pridruži se zdaj“
- Vnesite svojo člansko številko pod okvirjem za obstoječe člane in kliknite „Shrani“
Vaše članstvo bo tako povezano z vašim spletnim računom
Imate še vedno težave s povezovanjem računov?
Prosimo, obrnite se na našo službo za pomoč strankam in nam predložite svoj elektronski naslov in številko članstva v klubu.
Zakaj še nisem prejel/a nagrade?
Why could I not use the discount voucher for my recent purchase?
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation
Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.
Why can't I access the members online pre-sale?
To check if your online account is linked to your membership:
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You should see a picture of your membership card and your current tier level in the Swarovski Club panel.
Linking a membership to an online account
If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
I unsubscribed from the newsletter, why am I still receiving email?
If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one.
It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.
If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.
Membership Emails
If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates and other emails.
If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.
What is the Swarovski Club?
The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including:
- Fashion news from Swarovski’s trend and style experts
- Birthday voucher
- Early access to sales and promotions
- Status recognition and rewards
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...
What is my membership number and where can I find it?
Which stores participate in the Swarovski Club program?
Please refer to our store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.
How do I sign up?
Lahko se vpišete v trgovini in naš strokovnjak za kristale vam bo z veseljem pomagal. Lahko pa obiščete našo spletno stran in se vpišete tukaj.
Zakaj morate vedeti, kdaj imam rojstni dan?
Sem član SCS - kako se lahko prijavim v klub Swarovski?
Kaj se zgodi z mojimi podatki, ko se vpišem?
To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:
Can I combine my Swarovski Club rewards with other Swarovski discounts and promotions?
Why have I not received my rewards yet?
How soon after joining the Swarovski Club do I receive my rewards?
I made a purchase with Swarovski abroad, but it did not count on my Swarovski Club account. Why?
How and where can I redeem my gift voucher / collect my gift?
You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club.
Customers in some markets can redeem their gift online with their next online purchase.
What happens if I return an item?
I already have an online account but signed up for the Swarovski Club offline. How do I link my accounts?
How can I move up the tiers to achieve a higher tier status?
It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns.
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.
Where can I find my status?
- You can log into your online account at any time and view your membership status in the “My Account” area.
- Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there.
- Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.
I no longer wish to be part of the Swarovski Club. How can I end my membership?
Can I unsubscribe from receiving communications?
I’ve unsubscribed from the newsletter but am still receiving e-mails. Why is that?
Alternatively, you may have subscribed to receive news from one of our other sub-brands.
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