Se hai cambiato idea su un acquisto, non preoccuparti; hai fino a 30 giorni dalla ricezione per restituire il tuo acquisto Swarovski Created Diamonds.

Per avere diritto a un reso:
È necessaria una prova d'acquisto, come la ricevuta originale o la conferma d'ordine.
Gli articoli devono essere nuovi, non utilizzati e ci riserviamo il diritto di non accettare il reso se l'articolo presenta segni di usura.
Tutti gli articoli resi devono includere tutti i materiali di imballaggio e i cartellini originali, incluso il certificato IGI.
I seguenti articoli Swarovski Created Diamonds non possono essere resi:
Articoli personalizzati, adattati, modificati, incisi o realizzati su ordinazione.
Gioielli Swarovski Created Diamonds acquistati in un Paese diverso.
Per ulteriori dettagli, consulta la Politica di reso di Swarovski Created Diamonds.

Acquisti Online La soddisfazione del cliente è la nostra priorità. Puoi restituire il tuo ordine online fino a 30 giorni dopo la ricezione dei tuoi Swarovski Created Diamonds.

Opzione 1: Reso online
Per restituire il tuo ordine, segui i passaggi seguenti:

PASSAGGIO 1:
Per registrare il tuo reso, visita returns.swarovski.com.

PASSAGGIO 2:
Inserisci il numero dell'ordine online e l'indirizzo e-mail e segui le istruzioni per completare la registrazione del reso e ricevere il tuo codice QR unico o l'etichetta di reso.

PASSAGGIO 3:
Imballa gli articoli da restituire nei materiali di imballaggio originali. Assicurati di includere tutti i cartellini e il certificato IGI.

PASSAGGIO 4:
Restituisci il pacco secondo le istruzioni del corriere scelto per il reso.

PASSAGGIO 5:
Conserva la prova di spedizione.

PASSAGGIO 6:
Sono necessari circa 14 giorni lavorativi per il processo di reso una volta ricevuto il tuo reso. Una volta elaborato il reso online, riceverai un'e-mail di conferma del reso e il rimborso verrà emesso con il metodo di pagamento dell'ordine originale. Possono essere necessari fino a 10 giorni lavorativi affinché il rimborso venga visualizzato sul tuo conto.

Opzione 2: Reso in negozio
Gli articoli acquistati online possono essere resi nei negozi Swarovski Created Diamond (escluse le concessioni). Contatta il negozio più vicino per maggiori informazioni, link al trova negozio.
Affinché il reso venga elaborato, l'articolo deve essere restituito con la prova d'acquisto di swarovski.com entro 30 giorni dalla consegna o dal ritiro. Il negozio fornirà una ricevuta di reso per il prodotto restituito e il rimborso verrà emesso entro 10 giorni lavorativi.
Acquisti in negozio Tutti gli articoli devono essere resi entro 30 giorni dall'acquisto in un negozio Swarovski con prova d'acquisto. Gli articoli acquistati in un negozio Swarovski non possono essere resi tramite il nostro negozio online.
Per ulteriori informazioni, consulta la Politica di reso di Swarovski Created Diamonds.

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased directly from Swarovski or an authorized retailer meets high standards of quality and craftsmanship. The warranty period varies:

• Standard Swarovski Created Diamonds jewelry is covered for three years from the original purchase date (or longer if required by law).
• Made-to-order Swarovski Created Diamonds jewelry is covered for five years from the original purchase date (or longer if required by law).

What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewelry is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.

What is Not Covered by Swarovski Created Diamonds Warranty?
The warranty does not cover:

• Damage caused by accidents, misuse, or abuse.
• Changes made to the jewelry by anyone other than Swarovski or its authorized partners.
• Normal wear and tear including scratches and discoloration due to chemical exposure.
• Loss or theft of the jewelry or diamonds.

Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy. 

We currently do not offer insurance for Swarovski Created Diamonds jewelry. We recommend referring to your private insurance policy for options to insure your jewelry.

Proof of Origin 


As proof or origin, every laboratory grown diamond that is 0.25ct or larger carries a laser engraving. This is visible only under strong magnification identifying it as an authentic Swarovski Created Diamonds piece. 

International Certification

The laboratory grown diamonds in the Galaxy and Eternity Collections are authenticated and certified by the International Gemological Institute (IGI). Each diamond is assessed according to the 4Cs: cut, color, clarity, and carat weight. Each stone in these collections is of exceptional quality, rated G+ in color and VS+ in clarity. 

For further verification, you can refer to the IGI certification that accompanies your purchase, ensuring the authenticity and quality of your Swarovski Created Diamonds jewelry piece.

Swarovski Created Diamonds set in 18 karat gold, 14 karat gold, or 925 silver are delicate materials that require special care. To ensure your jewelry remains in the best possible condition, please follow these guidelines:

Storing Your Jewelry

• Store your jewelry in its original packaging to prevent scratching.
• Ensure pieces do not tangle, rub, or scratch against one another.

Cleaning Your Jewelry

• Use a Swarovski Cleaning Cloth or a soft, lint-free cloth to maintain the materials’ shine.
• Do not use tissue paper or paper towels to clean the metal as they can cause scratches.
• Clean your jewelry with slightly soapy water and a soft brush.

Daily Care

• Gold and silver are relatively soft metals; please handle your fine jewelry with care.
• Remove jewelry before completing any household and outdoor chores, washing your hands, showering, bathing, swimming, or applying body care products such as perfume, hairspray, soaps, and lotions.
• Avoid wearing jewelry while exercising at the gym or during contact sports.
• Put on your jewelry last when dressing and remove it first when undressing.

By following these care instructions, you can help your Swarovski Created Diamonds jewelry remain in the best possible condition for years to come.