Returns & Exchange
Can I do a return?
Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 14 days after receipt to return the item and for Swarovski Created Diamonds you have 30 days.
To qualify for a return:
• Items must be in a new unused condition; we reserve the right not to accept the return if the product shows signs of wear
• All products returned must include all original packaging materials and tags
• All items purchased as part of a set, or a part of a promotional offer must all be returned according to the promotional terms & conditions. See "Can i return items purchased in promotional bundle offer or set?"
The below items are non-returnable:
• Personalized,adjusted to fit, customized, engraved products and made to order
• Gift cards
• Face masks
• Perishable goods
• Products purchased from a different country
How do I return my item?
Are returns for free?
How do I return a gift?
Online purchase
If delivered directly to you:
Follow the FAQ online returns process to return the item and the amount will be refunded to the card holder.
Alternatively if it is only a size exchange of the same product exchange, subject to product availability. Visit your nearest store for a size exchange.
Instore purchase
Take your return item to your nearest store with the gift receipt where we will be happy to help you choose an alternative from our collection for the same price or of a higher value, or a gift card.
What happens to discounts if I return part of my order?
If you purchased a bundle or received a discount for buying multiple items, returning one or more items may cancel the promotion. If the remaining items no longer meet the promotion requirements, they will revert to their original price, and your billing amount will be updated. Any payment adjustments will be processed automatically by your payment provider.
Can I exchange my product?
Online purchase
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)
Instore purchase
Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
For more information on qualifying for an exchange, see our Returns policy.
When will I receive my refund?
Online Purchases
Return via Courier:
Your return will be processed within 10 business days after we receive the item at our warehouse. You’ll receive a confirmation email once it's processed. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Returns to Store:
Returns are processed on the same day in-store. However, refunds may take 5–10 business days to appear in your account, depending on your payment provider.
In-Store Purchases
Return to Store:
Returns are processed on the same day. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Can I return sale items?
I have lost my receipt?
Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.