Swarovski Club
Will a purchase made when signing up count to my membership tier level?
Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.
How can I link my Club membership to a new online account?
To link your existing club membership to a new online account, please follow these instructions:
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation
How can I link my Club membership to an existing online account?
To link your Club membership to an existing online account, please follow the below steps:
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
Why have I not received my rewards yet?
We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.
Why could I not use the discount voucher for my recent purchase?
Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation
Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation
Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.
Why can't I access the members online pre-sale?
To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.
To check if your online account is linked to your membership:
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You should see a picture of your membership card and your current tier level in the Swarovski Club panel.
Linking a membership to an online account
If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
To check if your online account is linked to your membership:
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You should see a picture of your membership card and your current tier level in the Swarovski Club panel.
Linking a membership to an online account
If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
I unsubscribed from the newsletter, why am I still receiving email?
Newsletters
If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one.
It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.
If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.
Membership Emails
If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates and other emails.
If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.
If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one.
It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.
If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.
Membership Emails
If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates and other emails.
If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.
Check our other sections
Title:Swarovski Products
Your online purchase
Order status
Order
Shipping
Payment
Returns & exchange
Gift Cards & Vouchers