如果您在購買後改變心意，別擔心，可在收到商品後最多 7 天內退回您所購買的 Swarovski Created Diamonds。

退貨須符合以下條件：

• 您需要有購買證明，例如：原始收據或訂單確認函。
• 商品必須全新未使用，如果商品有磨損跡象，我們保留不接受退貨的權利。
• 所有退回商品都必須包含全部原始包裝材料及標籤，包括 IGI 證書。

下列 Swarovski Created Diamonds 產品無法退貨：

• 經過個人化、調整大小、客製化、鐫刻、或訂製的商品。
• 在其他國家購買的 Swarovski Created Diamonds 首飾。

詳情請參閱 Swarovski Created Diamonds 退貨政策。 

讓線上購物的顧客感到滿意，是我們的首要目標。您在收到 Swarovski Created Diamonds 後可在最多 7 天內退回您的線上購買的商品。

第一種方式：線上退貨
如欲退貨，請依照以下步驟辦理：

步驟 1：
為辦理退貨登記，請前往 returns.swarovski.com。

步驟 2：
輸入您的線上訂單號碼及電子郵件地址，並按指示完成退貨登記作業，然後您就會收到您的專屬 QR 碼或退貨標籤。

步驟 3：
把要退貨的商品裝入其原始包裝材料。請務必放入所有標籤及 IGI 證書。

步驟 4：
按照您所選擇的退貨運輸業者指示退回包裹。

步驟 5：
妥善保存郵資證明。

步驟 6：
在我們收到您的退貨後，退貨流程約需 14 個工作天。線上退貨處理完畢後，您就會透過電子郵件收到退貨確認函。退款會以原始訂單付款方式核發。退款可能需要 10 個工作天才會顯示在您的帳戶中。

第二種方式：到門市退貨

門市購買商品 商品皆必須在購買後 7 天內到 Swarovski 門市辦理退貨，並附上購買證明。在 Swarovski 門市購買的商品，無法透過線上商店辦理退貨。

如需更多資訊，請參閱 Swarovski Created Diamonds 退貨政策。

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased directly from Swarovski or an authorized retailer meets high standards of quality and craftsmanship. The warranty period varies:

• Standard Swarovski Created Diamonds jewelry is covered for one year from the original purchase date (or longer if required by law).
• Made-to-order Swarovski Created Diamonds jewelry is covered for one year from the original purchase date (or longer if required by law).

What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewelry is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.

What is Not Covered by Swarovski Created Diamonds Warranty?
The warranty does not cover:

• Damage caused by accidents, misuse, or abuse.
• Changes made to the jewelry by anyone other than Swarovski or its authorized partners.
• Normal wear and tear including scratches and discoloration due to chemical exposure.
• Loss or theft of the jewelry or diamonds.

Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy. 

We currently do not offer insurance for Swarovski Created Diamonds jewelry. We recommend referring to your private insurance policy for options to insure your jewelry.

Proof of Origin 


As proof or origin, every laboratory grown diamond that is 0.25ct or larger carries a laser engraving. This is visible only under strong magnification identifying it as an authentic Swarovski Created Diamonds piece. 

International Certification

The laboratory grown diamonds in the Galaxy and Eternity Collections are authenticated and certified by the International Gemological Institute (IGI). Each diamond is assessed according to the 4Cs: cut, color, clarity, and carat weight. Each stone in these collections is of exceptional quality, rated G+ in color and VS+ in clarity. 

For further verification, you can refer to the IGI certification that accompanies your purchase, ensuring the authenticity and quality of your Swarovski Created Diamonds jewelry piece.

Swarovski Created Diamonds set in 18 karat gold, 14 karat gold, or 925 silver are delicate materials that require special care. To ensure your jewelry remains in the best possible condition, please follow these guidelines:

Storing Your Jewelry

• Store your jewelry in its original packaging to prevent scratching.
• Ensure pieces do not tangle, rub, or scratch against one another.

Cleaning Your Jewelry

• Use a Swarovski Cleaning Cloth or a soft, lint-free cloth to maintain the materials’ shine.
• Do not use tissue paper or paper towels to clean the metal as they can cause scratches.
• Clean your jewelry with slightly soapy water and a soft brush.

Daily Care

• Gold and silver are relatively soft metals; please handle your fine jewelry with care.
• Remove jewelry before completing any household and outdoor chores, washing your hands, showering, bathing, swimming, or applying body care products such as perfume, hairspray, soaps, and lotions.
• Avoid wearing jewelry while exercising at the gym or during contact sports.
• Put on your jewelry last when dressing and remove it first when undressing.

By following these care instructions, you can help your Swarovski Created Diamonds jewelry remain in the best possible condition for years to come.