Order Process
Where can I find my Invoice?
For orders placed while logged into your account, you can also download a digital copy of the invoice as soon as the order is shipped by visiting My Account > Order History. Simply select the relevant order to access your invoice.
How can I check product availability?
Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address
To check instore availability please follow these instructions:
1) Select the product of your choice at our online shop
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.
Where can I find information on the current promotion?
Why did my purchase not qualify for the promotion?
If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.
If you need further support, please contact our customer service team.
Can you extend the promotion?
Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion.
How does pre order work?
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).
- How can I identify if a product is eligible for pre-order?
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.
- Can I apply coupons to my pre-order?
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.
- How do I know when my pre-order is likely to be shipped?
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.
- When am I charged if I choose to pre-order a product?
Payment will be charged immediately upon completing checkout.
- Can I schedule the delivery date of my pre-order?
The scheduled delivery service is not available for any order that includes a pre-order product.
- Does my pre-order qualify against my loyalty membership level?
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.
- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.
- Can I cancel my pre-order?
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.
- Can I return my pre-order?
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.
Do you offer price match?
Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced.
To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways:
1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/
2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/
By subscribing, you’ll be among the first to discover our latest promotions and special deals.
Can I edit my account?
Can I reset my password?
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/login/
Can I cancel my order?
We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action.
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.
In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.
If cancelation is no longer possible, unwanted items can be returned per our returns policy.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
Can I add items to my order?
我的訂單可以有多個禮品包裝嗎？
您可以在購物袋中選擇高級禮品包裝，讓您的禮物更加特別。您訂單中的所有商品將一起呈現在一個施華洛世奇品牌禮品袋中，並配有彩色蝴蝶結包裝，全部由手工準備並根據產品尺寸精心挑選。
每個訂單無法收到多個禮品袋。
如何添加禮品包裝：
1. 將商品添加到購物袋。
2. 點擊購物袋圖示。
3. 勾選「添加禮品包裝」選項。
4. 如需包含留言，請點擊「添加禮品卡」，並輸入您的個人留言（最多300個字元）。
5. 繼續結帳。
我的個人資料是否安全？
如果您相信有人嘗試盜用您的信用卡，請立即按照您的信用卡發卡機構的指示，並聯絡客戶服務部。
什麼是願望清單？
您的願望清單可能會列出最多二十件可能稍後購買或被標示為送禮之選的產品。只需把願望清單的物件移到您的購物袋裡，便能隨時購買它們。
請注意：產品價格可能會有變更。
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