退貨和換貨
我能如何退還線上訂購的貨品？
您可於收到訂購的產品7日內退回產品（禮品卡、量身訂製的、鐫刻、調整尺寸的產品除外）。
請按以下步驟退回所訂產品：
步驟1：
將產品以原有包裝物料包裝好並載於原有紙盒中退回。
步驟 2：
請撥打我們的客戶服務專線 (852) 2133-1668 並註明訂單號碼、退貨數量和退貨原因。然後，我們的客戶服務專家將為您安排退貨。
"退貨原因：
1 網站上的描述不準確
2 訂購多個尺寸
3 款式不符合預期
4 有損壞
5 不喜歡顏色
6 品質未達預期
7 送貨問題
8 尺寸不合適
10 產品不正確
11 產品令人不適"
步驟 3：
該物品將由快遞公司取走。
步驟 4：
收到退貨商品和退貨原因後，您的線上退貨將被處理，並且您將收到一封退貨確認電子郵件。然後，我們將透過下訂單時使用的相同付款方式退還相應金額。
提醒：
若所收的產品為禮物，則會自動退款給寄件人。
請謹記，在網上購買的產品不得替換或更換。不需要的產品須按照我們的退貨政策退回。請在網上重新訂購您需要的正確產品。
網上退貨一經處理後，您會收到退貨確認電郵，退款亦會開始進行。
如何辦理退貨？
我是否能交換已購買的貨物？
網上購買的商品無法透過郵寄方式換貨。所有退回的產品都將按照原始付款方式退款。請在線上重新訂購正確的產品。
或根據產品供應情況直接更換相同產品的尺寸。前往離您最近的門市（不包括特約商店）連結搜尋門市
我是否能將銷售產品退貨？
Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.
Bundle and set return
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
I have lost my return label
In this case we would kindly ask you to send your parcel to the following address:
Swarovski Singapore
2 Alexandra Road# 03-01 Delta House
SG-159919 Singapore
Please, keep the postal receipt with you for further reference. As soon as the return department receives your parcel, you will get a notification per email and a full refund. It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Swarovski Singapore
2 Alexandra Road# 03-01 Delta House
SG-159919 Singapore
Please, keep the postal receipt with you for further reference. As soon as the return department receives your parcel, you will get a notification per email and a full refund. It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Can I return sale items?
Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.