Cuidados e manutenção

A Swarovski oferece uma garantia estatutária completa que cobre os defeitos de fabrico e de material para produtos Swarovski genuínos adquiridos nas lojas da Swarovski (incluindo Online) ou em retalhistas autorizados da Swarovski. A política de garantia pode ser encontrada no Customer Care (Atendimento ao Cliente) em www.swarovski.com a qualquer momento. Os termos da garantia podem variar entre mercados e regiões. A garantia cobre apenas os danos que, na opinião da Swarovski ou de retalhistas autorizados da Swarovski, não foram provocados por acidentes ou uso inadequado, desgastes normais, alterações, tentativas de reparação, negligência ou por falha em seguir os Conselhos de Cuidado Swarovski para produtos especiais. Os Conselhos de Cuidado podem ser encontrados no Customer Care (Atendimento ao Cliente) em www.swarovski.com a qualquer momento. Cada item considerado defeituoso segundo esta garantia pode ser, à discrição da Swarovski ou de um retalhista autorizado Swarovski:

1. substituído por uma peça idêntica, se disponível:

2. substituído por uma peça de valor comparável; ou

3. reparado, dependendo do nível de danos sofridos pelo produto em garantia, bem como da viabilidade da reparação e disponibilidade das peças sobressalentes. O produto danificado deve ser entregue à loja Swarovski mais próxima ou a um revendedor Swarovski autorizado, que irá enviá‑lo para a empresa de vendas local da Swarovski. Este serviço de garantia é prestado gratuitamente. Caso tenha uma reivindicação de garantia, retenha o recibo de compra ou de entrega, o recibo de presente ou certificado de autenticidade. O recibo ou o certificado funcionam como prova de compra e autenticidade dos produtos adquiridos e como evidência de direito a esta garantia. Estas condições de garantia aplicam-se caso não haja condições específicas de garantia direcionadas a produtos específicos. A Swarovski reserva, à sua discrição, o direito de alterar ou adaptar estas condições de garantia, com implicações futuras. Esta garantia não afeta os seus direitos legais.

Relógios: para ver a garantia dos relógios, transfira o PDF.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased from Swarovski directly or an authorized Swarovski retailer are of merchantable quality and free from material or workmanship defects.

The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.

Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear, and tear, and/or failure to follow the product(s) care advice. Loss of diamonds cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.

To make a claim under this warranty, please Contact Us or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.

This warranty is in addition to and does not affect your legal rights.

ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

​
​If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.

​
If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder


Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​
Creators Lab
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.

Currently, it is not possible to send items directly to our repair centers.

We do not currently offer the possibility to post items for repair directly to our repair centers.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.