Click & Collect

スワロフスキーのクリック＆コレクトは、スワロフスキー公式オンラインストアにて商品をご購入いただいた後、配送料無料で指定したスワロフスキー・クリック＆コレクト店舗から注文商品を受け取ることができるサービスです。

請在收到「可取貨」電子郵件後再前往商店。
此確認確保您的訂單已準備好取貨。

取貨時間取決於商品的庫存情況：

當天取貨: 商品已在店內，一旦您收到取貨確認電子郵件即可取貨。

X天後取貨: 商品將從我們的倉庫發貨。您將首先收到一封包含追蹤資訊的電子郵件，隨後收到第二封確認商品已準備好在店內取貨的電子郵件。

取貨時，您需要攜帶訂單確認電子郵件和帶照片的身分證。如果沒有身分證，可能接受用於購買的信用卡。
如果有人代您取貨，他們需要：

- 訂單確認電子郵件
- 購買者的帶照片身分證或用於購買的信用卡

Please wait for the “Ready for Pick-Up” email before going to the store, this confirmation ensures your order is ready for collection.

Bring your order confirmation email and photo ID. If no ID, the card used for purchase may be accepted.
If someone else is collecting on your behalf they will need to present:

- Order confirmation email
- Purchaser’s photo ID or card used for purchase

We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com.

All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.