Shipping
Shipping Terms & Conditions
Standard Delivery - DHL or Team Global Express
Orders placed from Monday to Friday by 02:00 PM will be processed and shipped the same business day.
Standard delivery time: 3-6 business days after processing and shipping
Auckland, Christchurch and Wellington: 3-4 business days
Rest of New Zealand: 3-6 business days
Standard shipping cost: NZD 15
Free standard shipping over: NZD 150
Express Delivery - Team Global Express
Express delivery is available on selected products (subject to availability) and within the following regions: metro/urban Auckland, Wellington, and Christchurch.
Orders placed from Monday to Friday by 01:30 PM local time will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: NZD 15
Orders placed on weekends and national holidays will be processed and shipped the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
指定日配達とは何ですか？
配送先住所の変更はできますか？
商品の出荷手配へ進んでいる場合、配送先の住所の変更はできない場合があります。配送パートナーへお問い合わせの上、配送先住所の変更をご依頼ください。
海外へ配送できますか？
国名が表示されたアイコンをクリックして、配送先の国や言語をご変更いただけます。
注文商品のの配送状況確認方法
追跡情報を確認しお荷物がすでに配達済みと表示されている場合は、配送住所にいらっしゃるほかの方が代理で受取をされていないかご確認ください。
また、不在配達表が郵便受けに入っていないか、併せてご確認ください。
配達完了と表示されていてもお荷物がどこにも見つからない場合には、ご注文番号と追跡番号とともに、カスタマーサービスへお問い合わせください。