my swarovski
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Australia

SWAROVSKI PRODUCTS

Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage. 
 
JEWELRY AND WATCHES

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

Store your jewelry in the original packaging or a soft pouch to avoid scratches.

Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.

Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.

Put on jewelry last when dressing and take off first when undressing.

Avoid contact with water.

Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.

For watches, please refer to the certificate and operating instructions manual here.

HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
 
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
 
STATIONERY

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill

STARDUST BRACELETS

To read cleaning instructions for the Stardust Bracelet, please download the PDF here.

CRYSTALDUST BRACELETS

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

SPARKLING DANCE JEWELLERY
We recommend that you clean your Swarovski jewelry on a regular basis to keep it fully functional and sparkling.

Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
SWAROVSKI WARRANTY POLICY
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad.
WARRANTY POLICY
SWAROVSKI WARRANTY AND RETURN POLICY
Please retain your receipt as proof of purchase.

MANDATORY STATUTORY RIGHTS:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Mandatory Statutory Rights apply only to Swarovski products purchased in Australia and presented for warranty services in Australia.

A product has a major problem when:
• it has a problem that would have stopped you from buying it if you had known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.

SWAROVSKI WARRANTY:
This Swarovski Warranty, which applies only to Swarovski products purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law. Subject to your Mandatory Statutory Rights and the following conditions,
(i) your Swarovski product (excluding watches) is guaranteed for a period of twelve (12) months, and
(ii) your Swarovski watch is guaranteed for a period of twenty-four (24) months,
from the date of purchase stated on your original receipt against any manufacturing defect (the “Warranty Period”).

If your Swarovski product is returned during the Warranty Period, Swarovski will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. Your Swarovski Warranty does not cover defects or damages resulting from misuse, negligence or wear and tear, failure to follow the products’ care advise (please see our website swarovski.com for more information).

Should your Swarovski product prove defective, you may obtain the benefit of this Swarovski Warranty by bringing your product to any authorized Swarovski Retailer. For more information and a complete list of authorized Swarovski Retailers, please see our website swarovski.com.

In order to benefit from the Swarovski Warranty you will be required to present your proof of purchase.

CHANGE OF MIND:
There are no refunds for change of mind, but Swarovski is pleased to offer an exchange. Change of mind exchanges for products in saleable condition (in its original packaging, unworn, unused and as sold) can be made within 30 days of purchase with a satisfactory proof of purchase.

This Swarovski warranty is provided by:
Swarovski Australia Pty Ltd
1/4D Huntley St, Alexandria NSW 2015 Tel: 02 8345 7200
Email: customer_relations.au@swarovski.com
ABN 16 000 679 416
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, to a watchmaker or to a jeweller who will replace the battery for you.
 
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
 
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.

The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
 
Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage. 
 
JEWELRY AND WATCHES

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

Store your jewelry in the original packaging or a soft pouch to avoid scratches.

Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.

Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.

Put on jewelry last when dressing and take off first when undressing.

Avoid contact with water.

Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.

For watches, please refer to the certificate and operating instructions manual here.

HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
 
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
 
STATIONERY

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill

STARDUST BRACELETS

To read cleaning instructions for the Stardust Bracelet, please download the PDF here.

CRYSTALDUST BRACELETS

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

SPARKLING DANCE JEWELLERY
We recommend that you clean your Swarovski jewelry on a regular basis to keep it fully functional and sparkling.

Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
SWAROVSKI WARRANTY POLICY
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad.
WARRANTY POLICY
SWAROVSKI WARRANTY AND RETURN POLICY
Please retain your receipt as proof of purchase.

MANDATORY STATUTORY RIGHTS:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Mandatory Statutory Rights apply only to Swarovski products purchased in Australia and presented for warranty services in Australia.

A product has a major problem when:
• it has a problem that would have stopped you from buying it if you had known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.

SWAROVSKI WARRANTY:
This Swarovski Warranty, which applies only to Swarovski products purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law. Subject to your Mandatory Statutory Rights and the following conditions,
(i) your Swarovski product (excluding watches) is guaranteed for a period of twelve (12) months, and
(ii) your Swarovski watch is guaranteed for a period of twenty-four (24) months,
from the date of purchase stated on your original receipt against any manufacturing defect (the “Warranty Period”).

If your Swarovski product is returned during the Warranty Period, Swarovski will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. Your Swarovski Warranty does not cover defects or damages resulting from misuse, negligence or wear and tear, failure to follow the products’ care advise (please see our website swarovski.com for more information).

Should your Swarovski product prove defective, you may obtain the benefit of this Swarovski Warranty by bringing your product to any authorized Swarovski Retailer. For more information and a complete list of authorized Swarovski Retailers, please see our website swarovski.com.

In order to benefit from the Swarovski Warranty you will be required to present your proof of purchase.

CHANGE OF MIND:
There are no refunds for change of mind, but Swarovski is pleased to offer an exchange. Change of mind exchanges for products in saleable condition (in its original packaging, unworn, unused and as sold) can be made within 30 days of purchase with a satisfactory proof of purchase.

This Swarovski warranty is provided by:
Swarovski Australia Pty Ltd
1/4D Huntley St, Alexandria NSW 2015 Tel: 02 8345 7200
Email: customer_relations.au@swarovski.com
ABN 16 000 679 416
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, to a watchmaker or to a jeweller who will replace the battery for you.
 
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
 
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.

The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
 
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