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SWAROVSKI PRODUCTS
Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.
JEWELLERY AND WATCHES
All Swarovski fashion jewellery is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.
Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewellery before washing hands, swimming and/or applying products (e.g., perfume, hairspray, soap or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewellery last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual.
Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewellery before washing hands, swimming and/or applying products (e.g., perfume, hairspray, soap or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewellery last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual.
HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
STATIONERY
It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen or mechanical pencil. Simply follow the instructions in these short videos:
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar pen refill
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar pen refill
STARDUST BRACELETS
To read the cleaning instructions for the Stardust bracelets, please download the PDF.
CRYSTALDUST BRACELETS
To read the cleaning instructions for the Crystaldust bracelets, please download the PDF.
SPARKLING DANCE JEWELLERY
CLEANING INSTRUCTIONS FOR YOUR SPARKLING DANCE JEWELLERY:
We recommend that you clean your Swarovski jewellery on a regular basis to keep it fully functional and sparkling.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap;
The chain can be cleaned by rubbing lightly with fingers, the pendant can be cleaned by using a small and soft brush; only use a brush with soft bristles to avoid scratches to the surface or deformations of sensitive parts;
After cleaning, use fresh lukewarm water to remove remaining soap;
Lay article on a cloth to dry, do not use a towel as the lint can be caught inside the pendant and impact the function.
We recommend that you clean your Swarovski jewellery on a regular basis to keep it fully functional and sparkling.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap;
The chain can be cleaned by rubbing lightly with fingers, the pendant can be cleaned by using a small and soft brush; only use a brush with soft bristles to avoid scratches to the surface or deformations of sensitive parts;
After cleaning, use fresh lukewarm water to remove remaining soap;
Lay article on a cloth to dry, do not use a towel as the lint can be caught inside the pendant and impact the function.
SWAROVSKI WARRANTY POLICY
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers. The warranty policy can be found under Customer Service at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Service at www.swarovski.com at any time.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by post, they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by post, they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.
FOR CUSTOMERS IN THE USA
1. What does the warranty cover?
Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.
3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.
4. How long does the warranty last?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewellery and Accessories and a two year warranty for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with the original receipt. Any warranty implied by state law on this product is also limited in duration to the length of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.
5. How is a warranty claim initiated?
You may initiate a claim under this warranty by:
(1) Contacting Swarovski’s customer relations department on 1-800-426-3088 or at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorisation Form together with instructions to return your product in its original packaging, within 60 days, along with your receipt or certificate, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered post and insuring the product for its retail value. Swarovski is not responsible for loss, damage or theft of the product during transit.
OR
(2) Visiting Swarovski or an authorised Swarovski retailer. Bring your defective product, in its original packaging along with the receipt, to your nearest Swarovski store or authorised Swarovski retailer. For locations of an authorised Swarovski retailer please visit our Boutique Finder at www.swarovski.com
6. What happens after Swarovski’s repair department receives the product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for replacement, substitution or repair, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com.
SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.7. How does state law affect your warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.
3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.
4. How long does the warranty last?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewellery and Accessories and a two year warranty for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with the original receipt. Any warranty implied by state law on this product is also limited in duration to the length of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.
5. How is a warranty claim initiated?
You may initiate a claim under this warranty by:
(1) Contacting Swarovski’s customer relations department on 1-800-426-3088 or at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorisation Form together with instructions to return your product in its original packaging, within 60 days, along with your receipt or certificate, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered post and insuring the product for its retail value. Swarovski is not responsible for loss, damage or theft of the product during transit.
OR
(2) Visiting Swarovski or an authorised Swarovski retailer. Bring your defective product, in its original packaging along with the receipt, to your nearest Swarovski store or authorised Swarovski retailer. For locations of an authorised Swarovski retailer please visit our Boutique Finder at www.swarovski.com
6. What happens after Swarovski’s repair department receives the product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for replacement, substitution or repair, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com.
SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.7. How does state law affect your warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad.
Replacements and Repairs
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty for pieces purchased from authorised Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
FOR CUSTOMERS IN THE USA
Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorised Swarovski retailers, including online at www.swarovski.com.
The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewellery and Accessories and two (2) years for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorised Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorised Swarovski retailer. The retailer will complete the Repair Authorisation Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewellery and Accessories and two (2) years for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorised Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorised Swarovski retailer. The retailer will complete the Repair Authorisation Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
RETURN POLICY FOR RETAIL BOUTIQUES IN THE USA
If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.
WITH A RECEIPT:
You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totalling over $100 purchased by check or cash.
WITHOUT A RECEIPT:
You may exchange the item or you will receive a merchandise credit.
GIFT CARDS & MERCHANDISE CREDIT CARDS:
Gift Cards & Merchandise Credit Cards may not be returned for cash. Gift Cards & Merchandise Credit Cards cannot be replaced if lost or stolen. Please refer to specific details on the back of the card.
PRIOR PURCHASES:
Prior purchases are excluded from current promotions or offers.
RESALE:
Merchandise is not to be re-sold after purchase.
WITH A RECEIPT:
You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totalling over $100 purchased by check or cash.
WITHOUT A RECEIPT:
You may exchange the item or you will receive a merchandise credit.
GIFT CARDS & MERCHANDISE CREDIT CARDS:
Gift Cards & Merchandise Credit Cards may not be returned for cash. Gift Cards & Merchandise Credit Cards cannot be replaced if lost or stolen. Please refer to specific details on the back of the card.
PRIOR PURCHASES:
Prior purchases are excluded from current promotions or offers.
RESALE:
Merchandise is not to be re-sold after purchase.
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, to a watchmaker or to a jeweller who will replace the battery for you.
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.
JEWELLERY AND WATCHES
All Swarovski fashion jewellery is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.
Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewellery before washing hands, swimming and/or applying products (e.g., perfume, hairspray, soap or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewellery last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual.
Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewellery before washing hands, swimming and/or applying products (e.g., perfume, hairspray, soap or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewellery last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual.
HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
STATIONERY
It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen or mechanical pencil. Simply follow the instructions in these short videos:
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar pen refill
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar pen refill
STARDUST BRACELETS
To read the cleaning instructions for the Stardust bracelets, please download the PDF.
CRYSTALDUST BRACELETS
To read the cleaning instructions for the Crystaldust bracelets, please download the PDF.
SPARKLING DANCE JEWELLERY
CLEANING INSTRUCTIONS FOR YOUR SPARKLING DANCE JEWELLERY:
We recommend that you clean your Swarovski jewellery on a regular basis to keep it fully functional and sparkling.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap;
The chain can be cleaned by rubbing lightly with fingers, the pendant can be cleaned by using a small and soft brush; only use a brush with soft bristles to avoid scratches to the surface or deformations of sensitive parts;
After cleaning, use fresh lukewarm water to remove remaining soap;
Lay article on a cloth to dry, do not use a towel as the lint can be caught inside the pendant and impact the function.
We recommend that you clean your Swarovski jewellery on a regular basis to keep it fully functional and sparkling.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap;
The chain can be cleaned by rubbing lightly with fingers, the pendant can be cleaned by using a small and soft brush; only use a brush with soft bristles to avoid scratches to the surface or deformations of sensitive parts;
After cleaning, use fresh lukewarm water to remove remaining soap;
Lay article on a cloth to dry, do not use a towel as the lint can be caught inside the pendant and impact the function.
SWAROVSKI WARRANTY POLICY
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers. The warranty policy can be found under Customer Service at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Service at www.swarovski.com at any time.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by post, they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by post, they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.
FOR CUSTOMERS IN THE USA
1. What does the warranty cover?
Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.
3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.
4. How long does the warranty last?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewellery and Accessories and a two year warranty for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with the original receipt. Any warranty implied by state law on this product is also limited in duration to the length of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.
5. How is a warranty claim initiated?
You may initiate a claim under this warranty by:
(1) Contacting Swarovski’s customer relations department on 1-800-426-3088 or at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorisation Form together with instructions to return your product in its original packaging, within 60 days, along with your receipt or certificate, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered post and insuring the product for its retail value. Swarovski is not responsible for loss, damage or theft of the product during transit.
OR
(2) Visiting Swarovski or an authorised Swarovski retailer. Bring your defective product, in its original packaging along with the receipt, to your nearest Swarovski store or authorised Swarovski retailer. For locations of an authorised Swarovski retailer please visit our Boutique Finder at www.swarovski.com
6. What happens after Swarovski’s repair department receives the product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for replacement, substitution or repair, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com.
SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.7. How does state law affect your warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.
3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.
4. How long does the warranty last?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewellery and Accessories and a two year warranty for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with the original receipt. Any warranty implied by state law on this product is also limited in duration to the length of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.
5. How is a warranty claim initiated?
You may initiate a claim under this warranty by:
(1) Contacting Swarovski’s customer relations department on 1-800-426-3088 or at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorisation Form together with instructions to return your product in its original packaging, within 60 days, along with your receipt or certificate, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered post and insuring the product for its retail value. Swarovski is not responsible for loss, damage or theft of the product during transit.
OR
(2) Visiting Swarovski or an authorised Swarovski retailer. Bring your defective product, in its original packaging along with the receipt, to your nearest Swarovski store or authorised Swarovski retailer. For locations of an authorised Swarovski retailer please visit our Boutique Finder at www.swarovski.com
6. What happens after Swarovski’s repair department receives the product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for replacement, substitution or repair, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com.
SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.7. How does state law affect your warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad.
Replacements and Repairs
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty for pieces purchased from authorised Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
FOR CUSTOMERS IN THE USA
Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorised Swarovski retailers, including online at www.swarovski.com.
The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewellery and Accessories and two (2) years for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorised Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorised Swarovski retailer. The retailer will complete the Repair Authorisation Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewellery and Accessories and two (2) years for all other products. For Jewellery and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honoured with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorised Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorised Swarovski retailer. The retailer will complete the Repair Authorisation Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
RETURN POLICY FOR RETAIL BOUTIQUES IN THE USA
If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.
WITH A RECEIPT:
You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totalling over $100 purchased by check or cash.
WITHOUT A RECEIPT:
You may exchange the item or you will receive a merchandise credit.
GIFT CARDS & MERCHANDISE CREDIT CARDS:
Gift Cards & Merchandise Credit Cards may not be returned for cash. Gift Cards & Merchandise Credit Cards cannot be replaced if lost or stolen. Please refer to specific details on the back of the card.
PRIOR PURCHASES:
Prior purchases are excluded from current promotions or offers.
RESALE:
Merchandise is not to be re-sold after purchase.
WITH A RECEIPT:
You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totalling over $100 purchased by check or cash.
WITHOUT A RECEIPT:
You may exchange the item or you will receive a merchandise credit.
GIFT CARDS & MERCHANDISE CREDIT CARDS:
Gift Cards & Merchandise Credit Cards may not be returned for cash. Gift Cards & Merchandise Credit Cards cannot be replaced if lost or stolen. Please refer to specific details on the back of the card.
PRIOR PURCHASES:
Prior purchases are excluded from current promotions or offers.
RESALE:
Merchandise is not to be re-sold after purchase.
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, to a watchmaker or to a jeweller who will replace the battery for you.
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorised Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.
DO YOU NEED HELP?
CUSTOMER SERVICE
Opening Hours
Mon - Fri
8.00am - 6.00pm AEST
Phone
1800 795 299
Email address
customer_relations.au@swarovski.com