*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Swarovski x Ariana Grande Capsule Collection, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Newsletters

If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one. 

It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.

If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.

Membership Emails

If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates  and other emails. 

If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.

El Swarovski Club es un programa de fidelidad gratuito para todos los clientes. Valoramos la confianza que depositas en nosotros. Por eso, cuando compras en Swarovski, te demostramos nuestro agradecimiento con premios. Las socias del Swarovski Club se benefician de ventajas exclusivas (generalmente, se comunican a través de correo electrónico), entre las que se incluyen: 

- Novedades de moda de expertos en tendencias y estilo de Swarovski.
- Vale de cumpleaños
- Acceso anticipado a rebajas y promociones.
- Reconocimiento del nivel y premios. 
- Invitación a presentaciones y eventos exclusivos.
- Envío estándar gratuito (nivel Plata), y mucho más...

Tu número de suscripción permite identificar tu cuenta de socia y vincular tus compras a la misma. Se incluye en todos los correos electrónicos que te enviamos, en la parte inferior del correo. También puedes iniciar sesión y podrás verlo en la imagen de la tarjeta en el área “Mi cuenta”. Como última opción, consulta a nuestros Crystal Experts en nuestras tiendas. 

Consulta nuestra Buscador de tiendas para ver qué servicios ofrecemos en tu tienda preferida. Consulta también a nuestros Crystal Experts.  

Ja, Sie können eine Mitgliedschaft mit einer Freundin/einem Freund oder einem Familienmitglied teilen. Denken Sie daran, dass sie gemeinsam zwar schneller höhere Mitgliedsstufen erreichen, Sie jedoch auch die Prämien teilen müssen. Wir können jeweils nur eine Prämie zur Verfügung stellen. Wenn diese von einem Mitglied eingelöst wird, kann sie nicht erneut eingelöst werden. Bei Online-Bestellungen sollten Sie immer die für Ihre Mitgliedschaft registrierte E-Mail-Adresse verwenden. 

Sie können sich im Store anmelden, unsere Crystal Experts werden Ihnen gerne weiterhelfen. Außerdem können Sie unsere Website aufrufen und sich hier anmelden.

Im Rahmen des Programms senden wir unseren Mitgliedern eine Geburtstagsüberraschung (normalerweise direkt an ihrem Ehrentag). Wenn wir Ihr Geburtsdatum nicht kennen, können wir Ihnen nichts zuschicken.

You can either log in online with your SCS account details and sign up on Swarovski.com/club or ask your local in-store Crystal Expert. 
 

To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:

Swarovski Club rewards can only be redeemed against full-price items and cannot be combined with any other discounts and offers such as sale, outlet, or promotion items. See previous question for further details.

We issue your rewards 14 days after your qualifying purchase is made, unless you return the purchase during this period. Only purchases made in stores offering the Swarovski Club and on Swarovski.com will count towards your rewards. Please use the store finder to check which stores offer the Swarovski Club.

You will receive your rewards approximately 14 days after making a qualifying purchase, unless you return your purchase during this period.

Vă rugăm să rețineți că programele de recompense sunt diferite în funcție de țară, astfel că puteți acumula achiziții care îndeplinesc condițiile și vă puteți valorifica recompensele doar în țara unde v-ați înregistrat. Dacă v-ați mutat recent și doriți să modificați țara în care aveți contul atribuit, vă rugăm să ne informați contactând Serviciul de asistență pentru clienți.

Vă puteți colecta cadoul din magazinul dvs. preferat. Dacă nu aveți un magazin preferat sau nu știți sigur pe care să-l vizitați, vă puteți autentifica în contul dvs. și selecta un magazin preferat. Ca alternativă, puteți folosi și instrument de găsire a magazinelor pentru a găsi un magazin care oferă Swarovski Club. 
Clienții din unele piețe își pot valorifica cadoul online la următoarea achiziție online.

Achizițiile sunt luate în calcul în contul dvs. de membru numai dacă nu sunt returnate. Dacă efectuați un retur total sau parțial, suma returnată va fi scăzută și asta ar putea însemna că nivelul dvs. de adeziune va fi ajustat.

Tot ce trebuie să faceți este să vă conectați la contul online. Autentificați-vă în secțiunea „Contul meu”, sub fila Swarovski Club și vă vom trimite noile informații privind calitatea de membru prin e-mail. 

Es muy fácil. Cada transacción que hagas en tu cuenta de socia será un paso más hacia el siguiente nivel. Recuerda que los siguientes productos no están incluidos para subir de nivel en la suscripción: accesorios (productos de cuidado y limpieza); piezas de recambio; servicios de reparación; la compra y el canje de vales regalo; cuotas de suscripción a la SCS; y las devoluciones. 
Para que las compras siempre se registren en tu cuenta, antes de realizar el pago en la tienda, identifícate como socia o, si compras en Swarovski.com, inicia sesión en tu cuenta antes de pagar.

Tienes varias opciones disponibles: 
- Puedes acceder en tu cuenta en línea en cualquier momento y consultar el nivel de tu suscripción en el área “Mi cuenta”. 
- Busca el último correo electrónico que te hayamos enviado y ve al final. Ahí te mostraremos siempre tu nivel actual y el número de tu suscripción. 
- Pregúntale al asesor de tu tienda local o ponte en contacto con el equipo local de Atención al cliente de Swarovski.
Las compras realizadas en tienda no aparecen en línea. Si quieres ver el menú desplegable de tu nivel, tendrás que ponerte en contacto con nuestro equipo de Atención al cliente.

 

El Swarovski Club es gratuito, así que te recomendamos conservar tu suscripción por si quieres comprar en el futuro. No obstante, si ya no quieres seguir formando parte de la comunidad del Swarovski Club, ponte en contacto con nuestro equipo de Atención al cliente para cancelar tu cuenta.

Enviamos dos tipos de comunicaciones por correo electrónico: las newsletters, que informan sobre nuestras últimas promociones y nuevas colecciones, y los correos relacionados con tu suscripción, como los premios que has ganado por haber cumplido ciertos requisitos, los cambios de nivel o las modificaciones en el programa. Si quieres darte de baja de nuestras newsletters, solo tienes que hacer clic en el botón “cancelar suscripción” situado en la parte inferior de cada correo electrónico, o actualizar la configuración de tu cuenta en el apartado “Mi cuenta” en Swarovski.com. Si quieres dejar de recibir nuestras comunicaciones, entre ellas los premios, ponte en contacto con nuestro equipo de Atención al cliente, que estará encantado de ayudarte a cancelar tu cuenta.

Si te has dado de baja de nuestra newsletter pero sigues siendo socia del Swarovski Club, seguirás recibiendo correos electrónicos periódicos sobre tus premios, tu nivel o modificaciones del programa. Si quieres dejar de recibir estos correos, ponte en contacto con nuestro equipo de Atención al cliente, que estará encantado de ayudarte a cancelar tu cuenta.
Es posible que te hayas suscrito para recibir noticias en alguna de nuestras submarcas.