Order Process

As part of our commitment to sustainability, we no longer send physical invoices with orders. Instead, you will receive your invoice via email along with your shipping confirmation. This helps to reduce paper waste and lowers our environmental footprint, while also providing a faster and more efficient service. Please check your email inbox or spam folder once your order has shipped.
For orders placed while logged into your account, you can also download a digital copy of the invoice as soon as the order is shipped by visiting My Account > Order History. Simply select the relevant order to access your invoice.

Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.​
​
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address​
​
To check instore availability please follow these instructions:​
​
1) Select the product of your choice at our online shop​
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.

Swarovski runs sale promotions throughout the year, to stay up to date, we recommend signing up to our newsletter

If your recent order did not qualify for the promotion, please check the promotion Terms & Conditions to ensure that the item you ordered was not excluded from the promotion.​
​
If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.​
​
If you need further support, please contact our customer service team.

Our promotions always have set validity periods and once the end date has passed, either the discount voucher codes automatically stop functioning or the standard price returns.​

​Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion. 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
​
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
​
- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
​
- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
​
- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
​
- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
​
- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
​
- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
​
- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
​
- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced. 

To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways: 

1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/

2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/ 

By subscribing, you’ll be among the first to discover our latest promotions and special deals.

Please login first, afterwards in the “My Account” section you can access and change your personal details at any time.

To change your password, please first click on the “Log-in” icon. You will be taken to the My Account page, where you can then click on the link “Forgot your password.”​
​
Alternatively, you may click on this link to go to the login page​
​
https://www.swarovski.com/login/​

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.|h2.  Can I cancel my order?
We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 30 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action.
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Als een bestelling is geplaatst, kan deze niet meer worden gewijzigd in ons systeem. De volledige bestelling kan ongeveer tot 15 minuten na ontvangst van de bevestigingsmail worden geannuleerd. U kunt contact opnemen met de klantenservice om te informeren of annulering mogelijk is. Vervolgens kunt u een nieuwe bestelling plaatsen. Als annulering niet mogelijk is, kunt u een nieuwe bestelling voor de aanvullende artikelen plaatsen.

Je kunt je cadeau extra speciaal maken door premium cadeauverpakking te selecteren in de winkelmand. Alle artikelen in je bestelling worden samen gepresenteerd in één Swarovski-cadeauzak met kleurrijke strik, allemaal met de hand voorbereid en afgestemd op de grootte van je producten.

Het is niet mogelijk om meerdere cadeauzakken per bestelling te ontvangen.

Hoe cadeauverpakking toevoegen:

1. Voeg je artikel(en) toe aan de winkelmand.
2. Klik op het winkelmand-icoon.
3. Vink het vakje “Cadeauverpakking toevoegen” aan.
4. Om een bericht toe te voegen, klik op “Cadeaunotitie toevoegen” en voer je persoonlijke boodschap in (max. 300 tekens).
5. Ga verder naar afrekenen.

Om veiligheidsredenen bewaart Swarovski Crystal Online geen creditcardgegevens. De gegevens worden direct via partnersystemen van het bedrijf doorgestuurd voor de verwerking van de betaling.
Als u vermoedt dat iemand heeft geprobeerd om uw creditcard te misbruiken, volg dan direct de instructies van uw creditcardverstrekker en neem contact op met de klantenservice.

Deze service is beschikbaar voor geregistreerde gebruikers van de Online Shop.
Uw verlanglijstje kan tot twintig producten bevatten die u later kunt kopen of markeren als cadeau-idee. U kunt artikelen op uw verlanglijstje op ieder gewenst moment bestellen door ze te verplaatsen naar uw winkelmandje.
Houd er rekening mee dat prijzen van producten gewijzigd kunnen worden.

De gegevens die aan Swarovski worden verstrekt, worden onder geen beding naar derde partijen doorgestuurd.

Swarovski Crystal Online AG gebruikt cookies om onze producten en services op maat aan te bieden. Hierdoor kan de Online Shop uw browser herkennen en u een persoonlijkere service bieden. Cookies kunnen op ieder gewenst moment in uw browser worden gedeactiveerd.

Als u problemen ondervindt met de functionaliteit van onze website, kunt u het volgende proberen voordat u contact opneemt met ons supportteam:
1. Cookies wissen
2. Cache legen
3. Browsergeschiedenis wissen

Omdat iedere browser verschillende manieren heeft om deze instellingen te wissen, adviseren we u om de instructies van uw browser te volgen.

Het wissen van deze instellingen kan uw browser dwingen de laatste versie van onze website te laden en helpt de best mogelijke browse-ervaring te garanderen.

Als u nog steeds problemen ondervindt met de website, stuur ons dan de volgende informatie:

- URL (normaliter weergegeven bovenaan de webpagina en bestaat minimaal uit www.swarovski.com)
- Apparaat (laptop, desktop, smartphone, tablet)
- Model van het apparaat
- Browser (Chrome, Internet Explorer, Safari, Firefox, etc.)
- Browserversie
- De stappen die u ondernam voordat de foutmelding werd weergegeven.
- Een screenshot van de foutmelding.

Deze informatie helpt ons de oorzaak van het probleem te specificeren, waardoor het sneller opgelost kan worden.

Om de veilige aflevering te garanderen van onze zeer kostbare Crystal Myriad-artikelen en artikelen met licentie, die vaak alleen in opdracht worden vervaardigd en voorzien zijn van de exclusieve Pointiage®-techniek van Swarovski, is een gepersonaliseerde, eersteklas levering inbegrepen in de aankoop. Uw levering wordt nauwlettend in de gaten gehouden en u krijgt gedetailleerde leveringsinformatie.