Swarovski Club
Welcome Voucher Terms and Conditions
*折扣禮券僅可在 Swarovski Club 登記會員所在國家/地區的 Swarovski.com(需要登入)兑換。折扣禮券自發出日期起一 (1) 個月內有效,並且不得與其他優惠、折扣或促銷合併使用。折扣禮券不可轉讓,並須識別會員身分後才可兑換,且不得折現。為免產生疑問,折扣禮券僅可用作購買產品,不得用作支付禮品卡、維修服務及運費及會員費。必須將折扣禮券代碼輸入購物袋中。折扣禮券僅適用於正價產品,並且不得與任何其他優惠或禮券折扣合併使用。折扣禮券不適用於以下產品:設計師系列、Myriads 系列、Creators Lab 品項、限量發行產品、年集、SCS 獨家產品、網上獨家產品、折扣產品、Swarovski Created Diamonds(Swarovski 培育鑽石)、Rosenthal 產品、Outlet 品項、地區性專賣產品、旅遊零售、企業禮品及備件。 此購物券不能兌換現金。所有品項視乎供應而定。
所有購買均受送貨及退貨政策的限制。此附加條款及 Swarovski 的標準條款及細則均繼續適用。如果此附加條款與Swarovski 的標準條款及細則有矛盾之處,則在所需範圍內優先以此附加條款解決衝突。
在註冊時購買的貨物是否會計入我的會籍等級?
請預留 14 天時間,讓系統把已購買的貨物列為 Swarovski Club 獎賞下的有效購物。
怎樣做才能把我的 Swarovski Club 會籍連結至新的線上帳戶?
- 請前往 www.swarovski.com/login
- 選擇「開設新帳戶」的選項
- 勾選「我是 Swarovski Club 會員」的選項
- 輸入您的會籍編號,以及您的姓氏或郵遞區號
- 確認您的個人資料、輸入一個密碼並繼續「開設帳戶」
- 您將會收到一個自動註冊確認通知
怎樣做才能把我的 Swarovski Club 會籍連結至現有的線上帳戶?
- 按一下「登入」登入至您的帳戶
- 輸入您的電子郵件位址和密碼,然後按一下「登入」
您將會在 Swarovski Club 控制板看到「立即加入」的邀請
- 按一下立即加入
- 輸入您成為會員後取得的會籍編號,然後按一下「儲存」
您的會籍現在已被連結到您的線上帳戶
在連結至您的帳戶上仍有問題?
請聯絡我們的客戶服務團隊,並提供您的電子郵件位址和 Swarovski Club 會籍編號。
為什麼我仍然未能收到我的獎賞?
我最近購物時未能使用折扣禮劵?
- 請前往 www.swarovski.com/login
- 選擇「開設新帳戶」的選項
- 勾選「我是 Swarovski Club 的會員」的選項
- 輸入您的會籍編號,以及您的姓氏或郵遞區號
- 核實您的個人資料、輸入密碼並繼續「開設帳戶」
- 您將會收到一個自動註冊確認通知
此外,折扣劵只適用於正價產品。您不能在享用減價出售或其他優惠或促銷時進行兌換,或將禮劵與其他折扣或產品禮劵合併使用。如要索取詳細的排外使用清單,請參閱禮劵的「條款及細則」。
為什麼我不能取得會員線上預售的權限?
為檢查您的線上帳戶是否已被連結至您的會籍,請:
- 按一下「登入」登入至您的帳戶
- 輸入您的電子郵件位址和密碼,然後按一下「登入」
您應該在 Swarovski Club 控制板上看到一張您的會籍卡的照片和目前會籍等級。
把會籍連結至線上帳戶
如果您的 Swarovski Club 未被連結至您的線上帳戶,您將會在 Swarovski Club 控制版上看到「立即加入」的邀請
- 按一下立即加入
- 輸入您成為會員後取得的會籍編號,然後按一下「儲存」
您的會籍現在已被連結到您的線上帳戶
在連結至您的帳戶上仍有問題?
請聯絡我們的客戶服務團隊,並提供您的電子郵件位址和 Swarovski Club 會籍編號。
我已經取消訂閱電子報。為什麼我仍然收到電子郵件?
If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one.
It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.
If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.
Membership Emails
If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates and other emails.
If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.
What is the Swarovski Club?
The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including:
- Fashion news from Swarovski’s trend and style experts
- Birthday voucher
- Early access to sales and promotions
- Status recognition and rewards
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...
What is my membership number and where can I find it?
Which stores participate in the Swarovski Club program?
Please refer to our store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.
How do I sign up?
You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.
Why do you need to know my birthday?
I am an SCS member – how can I sign up for the Swarovski Club?
What happens with my data when I sign up?
To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:
Can I combine my Swarovski Club rewards with other Swarovski discounts and promotions?
Why have I not received my rewards yet?
How soon after joining the Swarovski Club do I receive my rewards?
I made a purchase with Swarovski abroad, but it did not count on my Swarovski Club account. Why?
How and where can I redeem my gift voucher / collect my gift?
You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club.
Customers in some markets can redeem their gift online with their next online purchase.
What happens if I return an item?
I already have an online account but signed up for the Swarovski Club offline. How do I link my accounts?
How can I move up the tiers to achieve a higher tier status?
It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns.
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.
Where can I find my status?
- You can log into your online account at any time and view your membership status in the “My Account” area.
- Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there.
- Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.
I no longer wish to be part of the Swarovski Club. How can I end my membership?
Can I unsubscribe from receiving communications?
I’ve unsubscribed from the newsletter but am still receiving e-mails. Why is that?
Alternatively, you may have subscribed to receive news from one of our other sub-brands.