Click & Collect
線上訂購店內取貨如何運作？
在 Swarovski.com 上使用「線上訂購店內取貨」的服務代表您現在可以線上訂購，並省下運費，還可以選擇到 Swarovski 「線上訂購店內取貨」店舖免費領取訂單。
我什麼時候可以領取我的訂單？
當您的訂單已在您選擇的「線上訂購店內取貨」商店可供領取時，我們將向您發送電子郵件。
我要如何領取我的訂單？
Please bring your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method). We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
How long will you hold my order?
We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
Which store will my order go to?
You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com.
How do I return my order?
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.