Utbyten och reparationer
Går det att reparera min vara?
Ta med din vara och ditt köpbevis till din närmaste Swarovskibutik, där personalen gärna hjälper dig och bedömer varan.
Om ett fel upptäcks och bedöms omfattas av garantin, kommer vi att erbjuda ett utbyte eller en reparation.
Om skadan inte omfattas av garantin kan vi eventuellt erbjuda reparation mot en kostnad.
Du hittar din närmaste butik med vår online-butiksökare:www.swarovski.com/butikssök
Observera att om inget köpbevis uppvisas, eller om varan är utanför garantiperioden, kan vi fortfarande erbjuda reparation mot en avgift.
Vad är statusen för min reparation?
Vänligen ange reparationsinformationen som finns i bekräftelsemejlet.
$(this).closest('#checkRepairStatusFormConfigWrapper').find('.js-checkRepairStatusFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[checkRepairStatusFormDefinition_repairNumber]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Reparationsnummer saknas',
message_en: 'Reparationsnummer saknas'
},
stringLength: {
message: 'Antalet tecken för detta fält måste vara mellan0och18',
message_en: 'The number of characters for this field must be between 0 and 18',
min: 0
,
max: 18
},
}
},
'values[checkRepairStatusFormDefinition_lastName]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Antalet tecken för detta fält måste vara mellan0och35',
message_en: 'The number of characters for this field must be between 0 and 35',
min: 0
,
max: 35
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'checkRepairStatusFormDefinition';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'checkRepairStatusFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
Can I post my item directly to the repair centers?
We do not currently offer the possibility to post items for repair directly to our repair centers.
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder/
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder/
Repair policy
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.