Fri frakt över 1 070 kronor

Kontakta oss

1

Ämne

För att kunna hjälpa dig bättre, vänligen välj ett ämne |#|

Välj ditt ämne. *
Onlinebeställningar
Swarovski Club
Leverans
Byte
Garanti
Reparation
Produktinformation
Kampanjer
Betalning
SCS-medlemskap
Problem med webbplatsen
Dataskydd
Annan
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Välj ditt ämne.', message_en: 'Välj ditt ämne.' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

Ämne

Välj ett av följande ämnen

Välj ditt ämne. *
Vad är spårningslänken för min beställning?
En vara från min beställning kom skadad
En vara från min beställning saknas
Kan du ändra min leveransadress?
Hur kan jag skicka min beställning till ett annat land?
Annan
Går min vara att reparera?
Vad är statusen på min reparation?
Hur mycket kostar en reparation?
Varför måste jag besöka en butik för att få en vara reparerad?
Annan
Kan du ge råd om produktstorleken?
Var finns den här produkten tillgänglig?
Vilka färgalternativ finns tillgängliga?
Hur beställer jag en Swarovski Created Diamonds Made-to-order-produkt?
Annan
Min postadress känns inte igen som en giltig adress
Jag kan inte slutföra utcheckningsprocessen
Kan du återställa mitt lösenord?
Jag kan inte logga in på mitt konto
Annan
Annan
Begäran om tillgång från registrerad
Rätt till radering (”rätten att bli bortglömd”)
Klagomål
Hur förnyar jag mitt medlemskap?
Hur blir jag medlem i SCS?
När kommer mitt medlemspaket?
Annan
Hur avslutar jag prenumerationen på Swarovski Clubs nyhetsbrev?
Varför får jag fortfarande e-post från Swarovski efter att jag avslutat prenumerationen på nyhetsbrevet?
Min Swarovski Club-kupong fungerar inte
Kan min Swarovski Club-rabattkupong förlängas?
Kan min Swarovski Club-rabattkupong användas på reaprodukter?
Hur löser jag in min födelsedagskupong?
Annan
Täcks min produkt av garantin?
Vad är er garantipolicy?
Annan
Kan jag byta en produkt från min onlinebeställning?
Kan jag byta mitt onlineköp i en butik?
Kan jag byta en produkt som köpts i en butik i ett annat land?
Annan
Varför accepteras inte mitt elektroniska presentkort online?
Kan jag använda mer än ett elektroniskt presentkort som betalning?
Hur betalar jag för ett onlineköp med ett elektroniskt presentkort?
Varför har min betalning avvisats?
Varför har min betalning återbetalats?
Annan
Kan du ge information om den aktuella kampanjen?
Kan du förlänga kampanjen?
Varför kvalificerade inte mitt köp för kampanjen?
Annan
Kan du skicka om min orderbekräftelse?
Vad är statusen för min onlinebeställning?
Kan jag avbryta hela min onlinebeställning?
Kan jag avbryta en del av min onlinebeställning?
Kan du ändra min faktureringsadress?
Hur returnerar jag min onlinebeställning?
Vilka är era returvillkor online?
Vad är statusen för min onlineåterbetalning?
Annan
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Välj ditt ämne.', message_en: 'Välj ditt ämne.' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Ämne 
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Ange ditt ämne.', message_en: 'Ange ditt ämne.' }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

{"didYouKnowLabel":"Did you know:"}
3

Kontaktalternativ

Välj ditt föredragna kontaktsätt

E-post

Beräknad väntetid: 1- 3arbetsdagar

Pour toute question ou information, n’hésitez pas à nous contacter à l’aide du formulaire ci-dessous. Nous serons ravis de vous aider.

Förnamn 
Efternamn 
Telefon
E-post 
Land *
Afghanistan
Afrique du Sud
Albanie
Algérie
Allemagne
Andorre
Angola
Anguilla
Antarctique
Antigua-et-Barbuda
Arabie saoudite
Argentine
Arménie
Aruba
Australie
Autriche
Azerbaïdjan
Bahamas
Bahreïn
Bangladesh
Barbade
Belgique
Belize
Bermudes
Bhoutan
Biélorussie
Bolivie
Bonaire, Saint-Eustache et Saba
Bosnie-Herzégovine
Botswana
Brunei Darussalam
Brésil
Bulgarie
Burkina Faso
Burundi
Bénin
Cambodge
Cameroun
Canada
Cap-Vert
Chili
Chine continentale
Chypre
Colombie
Comores
Congo
Congo, République démocratique du
Corée, République de
Corée, République populaire démocratique de
Costa Rica
Croatie
Cuba
Curaçao
Côte d’Ivoire
Danemark
Djibouti
Dominique
Espagne
Estonie
Fidji
Finlande
France
Gabon
Gambie
Ghana
Gibraltar
Grenade
Groenland
Grèce
Guadeloupe
Guam
Guatemala
Guernesey
Guinée
Guinée Équatoriale
Guinée-Bissau
Guyana
Guyane
Géorgie
Géorgie du Sud et îles Sandwich du Sud
Haïti
Honduras
Hong Kong, RAS
Hongrie
Inde
Indonésie
Irak
Iran
Irlande
Islande
Israël
Italie
Jamaïque
Japon
Jersey
Jordanie
Kazakhstan
Kenya
Kirghizistan
Kiribati
Koweït
Lesotho
Lettonie
Liban
Liberia
Liechtenstein
Lituanie
Luxembourg
Macao, RAS
Macédoine
Madagascar
Malaisie
Malawi
Maldives
Mali
Malte
Maroc
Martinique
Mauritanie
Mayotte
Mexique
Micronésie, États fédérés de
Moldavie
Monaco
Mongolie
Montserrat
Monténégro
Mozambique
Myanmar
Namibie
Nauru
Nicaragua
Niger
Nigeria
Niue
Norvège
Nouvelle-Calédonie
Nouvelle-Zélande
Népal
Oman
Ouganda
Ouzbékistan
Pakistan
Palaos
Panama
Papouasie-Nouvelle-Guinée
Paraguay
Pays-Bas
Philippines
Pitcairn
Pologne
Polynésie française
Porto Rico
Portugal
Pérou
Qatar
Roumanie
Royaume-Uni
Rwanda
Région de Taïwan
République arabe syrienne
République centrafricaine
République dominicaine
République démocratique populaire lao
République libyenne arabe
République tchèque
Réunion
Sahara occidental
Saint Barthélemy
Saint-Christophe-et-Niévès
Saint-Marin
Saint-Martin (partie française)
Saint-Martin (partie néerlandaise)
Saint-Pierre-et-Miquelon
Saint-Siège (État de la Cité du Vatican)
Saint-Vincent et les Grenadines
Sainte-Hélène, Ascension et Tristan da Cunha
Sainte-Lucie
Salvador
Samoa
Samoa américaines
Sao Tomé-et-Principe
Serbie
Seychelles
Sierra Leone
Singapour
Slovaquie
Slovénie
Somalie
Soudan
Sri Lanka
Suisse
Suriname
Suède
Svalbard et Jan Mayen
Swaziland
Sénégal
Tadjikistan
Tanzanie
Tchad
Terres australes françaises
Territoire britannique de l’océan Indien
Territoire palestinien
Thaïlande
Timor oriental
Togo
Tokelaou
Tonga
Trinité-et-Tobago
Tunisie
Turkménistan
Turquie
Tuvalu
Ukraine
Uruguay
Vanuatu
Venezuela
Vietnam
Wallis-et-Futuna
Yémen
Zambie
Zimbabwe
Égypte
Émirats arabes unis
Équateur
Érythrée
États-Unis
Éthiopie
Île Christmas
Île Maurice
Île Norfolk
Île de Bouvet
Île de Man
Îles Caïmans
Îles Cocos (Keeling)
Îles Cook
Îles Féroé
Îles Heard-et-MacDonald
Îles Malouines
Îles Mariannes du Nord
Îles Marshall
Îles Salomon
Îles Turques-et-Caïques
Îles Vierges britanniques
Îles Vierges des États-Unis
Îles mineures éloignées des États-Unis
Îles Åland
Ordernummer
Reparationsnummer
Ämne 
Är du medlem i lojalitetsprogrammet Swarovski Club?
Är du medlem i Swarovski Crystal Society (SCS)?
Medlemsnummer 
1000återstående tecken
Välj ditt ämne. *
Commandes en ligne
Swarovski Club
Livraison
Échange
Garantie
Réparation
Information produit
Promotions
Paiement
Adhésion SCS
Problème sur le site Internet
Protection des données
Autre
Välj ditt ämne. *
Quel est le lien de suivi de ma commande?
Un article de ma commande est arrivé endommagé
Un article de ma commande n’est pas arrivé
Pouvez-vous modifier mon adresse de livraison?
Puis-je envoyer ma commande à un autre pays?
Autre
Mon article est-il réparable?
Quel est le statut de la réparation de mon article?
Combien coûte une réparation?
Pourquoi dois-je me rendre en boutique pour faire réparer un article?
Autre
Pouvez-vous me donner des informations sur la taille du produit?
Où ce produit est-il disponible?
Quelles sont les couleurs disponibles?
Comment puis-je commander un produit Swarovski Created Diamonds sur demande?
autre
Mon adresse postale n’est pas reconnue comme adresse valide
Je ne peux pas terminer ma commande
Pouvez-vous réinitialiser le mot de passe de mon compte?
Je ne peux pas me connecter à mon compte
Autre
Autre
Demande d’accès de la personne concernée
Droit à l’effacement (« droit à l’oubli »)
Plaintes
Comment puis-je renouveler mon adhésion?
Comment puis-je devenir un membre de la SCS?
Quand vais-je recevoir mon pack d’adhésion?
Autre
Comment puis-je me désinscrire de la newsletter Swarovski Club?
Pourquoi est-ce que je reçois toujours des e-mails de Swarovski alors que je me suis désinscrit(e) de la newsletter?
Mon bon cadeau Swarovski Club ne fonctionne pas
Mon bon de réduction Swarovski Club peut-il être prolongé?
Mon bon de réduction Swarovski Club peut-il être utilisé pour des produits soldés?
Comment puis-je utiliser mon bon cadeau anniversaire?
Autre
Mon produit est-il couvert par la garantie?
Quelle est votre politique de garantie?
Autre
Puis-je échanger un produit de ma commande en ligne?
Puis-je échanger un produit acheté en boutique dans un autre pays?
Puis-je échanger en boutique la commande que j’ai passée en ligne?
Autre
Pourquoi ma carte cadeau électronique n’est pas acceptée en ligne?
Puis-je utiliser plus d’1 carte cadeaux électronique comme moyen de paiement?
Comment puis-je payer un achat en ligne avec une carte cadeau électronique?
Pourquoi mon paiement a-t-il été refusé?
Pourquoi mon paiement a-t-il été remboursé?
Autre
Pouvez-vous fournir des informations sur la promotion en cours?
Pouvez-vous prolonger la promotion?
Pourquoi mon achat ne remplit-il pas les conditions pour la promotion?
Autre
Pouvez-vous me renvoyer la confirmation de ma commande?
Quel est le statut de ma commande en ligne?
Puis-je annuler l’intégralité de ma commande en ligne?
Puis-je annuler une partie de ma commande en ligne?
Pouvez-vous changer mon adresse de facturation?
Comment puis-je retourner ma commande en ligne?
Quelle est votre politique de retour des achats en ligne?
Quel est le statut du remboursement de ma commande en ligne?
Autre

Observera att genom att klicka på knappen "Skicka" godkänner du att konversationen och ytterligare information som du lämnar sparas av Swarovski. För mer information, vänligen läs vår integritetspolicy.

* Obligatoriska fält
$(this).closest('#se-contactEmailFormConfigWrapper').find('.js-se-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Endast bokstäver är tillåtna'); messagesEN.push('Endast bokstäver är tillåtna'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minst 2 tecken'); messagesEN.push('Minst 2 tecken'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Ange ditt förnamn.', message_en: 'Ange ditt förnamn.' }, stringLength: { message: 'Du har överskridit maxlängden på40tecken för detta fält', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Endast bokstäver är tillåtna'); messagesEN.push('Endast bokstäver är tillåtna'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minst 2 tecken'); messagesEN.push('Minst 2 tecken'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Ange ett efternamn', message_en: 'Ange ett efternamn' }, stringLength: { message: 'Du har överskridit maxlängden på40tecken för detta fält', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('Ange ditt telefonnummer. (Endast siffror, inga mellanslag)'); messagesEN.push('Ange ditt telefonnummer. (Endast siffror, inga mellanslag)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Du har överskridit maxlängden på20tecken för detta fält', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Ange ett telefonnummer.', message_en: 'Ange ett telefonnummer.', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Ange din e-postadress.', message_en: 'Ange din e-postadress.' }, notEmpty: { message: 'Ange din e-postadress.', message_en: 'Ange din e-postadress.' }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Vänligen ange ditt land\/din region.', message_en: 'Vänligen ange ditt land\/din region.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Vänligen ange ditt SCS-medlemsnummer.', message_en: 'Vänligen ange ditt SCS-medlemsnummer.' }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och11', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Vänligen ange ett meddelande', message_en: 'Vänligen ange ett meddelande' }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och1000', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Ange ett giltigt ordernummer (15 siffror).'); messagesEN.push('Ange ett giltigt ordernummer (15 siffror).'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Välj ditt ämne.', message_en: 'Välj ditt ämne.' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Välj ditt ämne.', message_en: 'Välj ditt ämne.' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Ange ditt ämne.', message_en: 'Ange ditt ämne.' }, stringLength: { message: 'Antalet tecken för detta fält måste vara mellan0och40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Telefon

Telefon

Beräknad väntetid: 2- 5minuter

Service clientèle Suisse

Heures d'ouverture : lun - ven : 10:00 - 18:00
Téléphone: +41 449 214 040