*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Swarovski x Ariana Grande Capsule Collection, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

Para vincular tu suscripción al club a una cuenta en línea existente, sigue los siguientes pasos:

- Accede a tu cuenta haciendo clic en “Iniciar sesión”.
- Introduce tu dirección de correo electrónico y tu contraseña y haz clic en “Iniciar sesión”.

Verás la invitación “Unirme ahora” en el panel del Swarovski Club.

- Haz clic en “Unirme ahora”.
- Introduce tu número de socio en “Ya soy socio” y haz clic en “Guardar”.

Tu suscripción estará ahora vinculada a tu cuenta en línea.

¿Sigues teniendo problemas para vincular tus cuentas?

Ponte en contacto con nuestro servicio de atención al cliente y facilítanos tu dirección de correo electrónico y tu número de socio del club.

Eroghiamo i benefici quattordici giorni dopo il raggiungimento del livello di fidelizzazione necessario, a meno che tu restituisca nuovamente il tuo acquisto entro questo periodo. Solo gli acquisti nei negozi Swarovski Club e su swarovski.com (dopo aver effettuato l’accesso al tuo account di membro) sono validi ai fini dell’idoneità ai premi.

Assicurati di aver effettuato il login al tuo conto online e che il numero della tua iscrizione sia collegato al conto. Per collegare la tua iscrizione al Club a un nuovo conto online, procedi come segue:

- Vai all’indirizzo www.swarovski.com/login.
- Scegli l’opzione “Crea un nuovo account”.
- Seleziona l’opzione “Sono socio dello Swarovski Club”.
- Inserisci il tuo codice socio e il tuo cognome o il tuo codice di avviamento postale.
- Verifica i tuoi dati personali, inserisci una password e continua con “Crea un account”.
- Riceverai una conferma automatica della registrazione. 

Inoltre, il buono sconto può essere applicato solo ad articoli a prezzo pieno. I buoni regalo non possono essere utilizzati in combinazione con saldi o altre offerte o promozioni, né sono cumulabili con altri sconti in corso o buoni per prodotti. Per un elenco dettagliato di quanto è escluso, consulta i Termini e Condizioni del buono.

Per accedere alla prevendita dedicata ai soci dello Swarovski Club, assicurati di aver effettuato il login al tuo account online e che questo sia collegato alla tua iscrizione al Club.

Per controllare se il tuo account online è collegato alla tua iscrizione:

- Accedi al tuo account cliccando su “Login”.
- Inserisci il tuo indirizzo e-mail e la tua password e clicca su “Login”.

Nel pannello Swarovski Club, dovresti vedere un’immagine della tua tessera di socio e il tuo attuale livello di fidelizzazione.

Collegare un’iscrizione a un account online

Se la tua iscrizione al Club non è collegata al tuo account online, nel pannello Swarovski Club vedrai un invito “iscriviti ora”.

- Clicca su “Iscriviti ora”.
- Inserisci il tuo codice socio sotto la voce “Sono già socio” e clicca su “Salva”.

La tua iscrizione sarà collegata al tuo account online.

Continui a riscontrare dei problemi nel collegamento degli account?

Contatta il nostro team del Servizio Clienti e indica il tuo indirizzo e-mail e il tuo codice socio del Club.

Newsletter

Se continui a ricevere e-mail anche dopo aver annullato l’iscrizione, controlla che l’indirizzo e-mail per cui hai annullato l’iscrizione sia quello corretto. 

Possono essere necessari fino a quattordici giorni per completare la richiesta di annullamento dell’iscrizione dal sistema e quindi è possibile che tu riceva nel frattempo una newsletter già in programma.

Se continui a ricevere newsletter una volta trascorsi i quattordici giorni e l’indirizzo e-mail è corretto, contatta il nostro team di Assistenza Clienti con una copia della newsletter più recente che hai ricevuto.

E-mail per soci

Se sei socio dello Swarovski Club o della SCS, riceverai comunque alcuni promemoria, messaggi di compleanno, aggiornamenti dei Termini e Condizioni e altre e-mail. 

Se non vuoi ricevere anche le e-mail per soci, devi annullare la tua iscrizione. A questo scopo, contatta il nostro team di Assistenza Clienti.

Lo Swarovski Club è un programma di fidelizzazione gratuito disponibile a tutti i clienti. Apprezziamo la tua fiducia in Swarovski e vogliamo dimostrarti la nostra gratitudine premiandoti per gli acquisti che fai da Swarovski. I soci dello Swarovski Club hanno diritto a vantaggi esclusivi (che vengono generalmente comunicati via e-mail), tra cui: 

- Notizie di moda degli esperti di trend e stile di Swarovski
- Buono sconto per il compleanno  
- Accesso in anteprima a saldi e promozioni
- Riconoscimento e premi di categoria 
- Inviti ad eventi esclusivi e anteprime di design
- Spedizione standard gratuita (livello Argento) e molto altro...

Your membership number is used to identify your member account and connect your purchases to it. You can find it in every email that you receive from us, just scroll to the bottom. Alternatively, you can log in online and find it displayed on the card image in the ”My Account” area. Finally, you can ask any of the Crystal Experts in our stores to help. 

Please refer to our store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.  

Yes, you can share a membership with a friend or family member. Keep in mind that, while it may be easier to move up the tiers by sharing a membership, you will also have to share the rewards. We can only provide one reward at a time and once it has been redeemed by a member, it cannot be redeemed again. When placing online orders, you should always use the email address registered to your membership. 

You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.

As part of the program, we send members a birthday surprise (normally on that special day). If we do not have your birthday date, we cannot send this to you.

You can either log in online with your SCS account details and sign up on Swarovski.com/club or ask your local in-store Crystal Expert. 
 

To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:

Swarovski Club rewards can only be redeemed against full-price items and cannot be combined with any other discounts and offers such as sale, outlet, or promotion items. See previous question for further details.

We issue your rewards 14 days after your qualifying purchase is made, unless you return the purchase during this period. Only purchases made in stores offering the Swarovski Club and on Swarovski.com will count towards your rewards. Please use the store finder to check which stores offer the Swarovski Club.

You will receive your rewards approximately 14 days after making a qualifying purchase, unless you return your purchase during this period.

Please note that the rewards programs vary by country, so you can only accumulate qualifying purchases and redeem rewards in the country where you signed up. If you have recently moved and want to change the country that your account is assigned to, please inform us by contacting our Customer Service team.

You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club. 
Customers in some markets can redeem their gift online with their next online purchase.

Purchases only count towards your membership as long as they are not returned. If you make a full or partial return, the amount returned will be deducted and could mean that your tier status will be adjusted.

All you need to do is login to your online account. Sign up in the “My Account” section, under the Swarovski Club tab, and we’ll send you your new membership information by email. 

It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns. 
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.

You have several options available: 
-    You can log into your online account at any time and view your membership status in the “My Account” area. 
-    Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there. 
-    Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.

 

The Swarovski Club is free, so you may wish to keep your membership in case you would like to make a purchase in the future. However, if you no longer wish to be part of the Swarovski Club community, you can contact our Customer Service team to close your account.

Enviamos dos tipos de comunicaciones por correo electrónico: las newsletters, que informan sobre nuestras últimas promociones y nuevas colecciones, y los correos relacionados con tu suscripción, como los premios que has ganado por haber cumplido ciertos requisitos, los cambios de nivel o las modificaciones en el programa. Si quieres darte de baja de nuestras newsletters, solo tienes que hacer clic en el botón “cancelar suscripción” situado en la parte inferior de cada correo electrónico, o actualizar la configuración de tu cuenta en el apartado “Mi cuenta” en Swarovski.com. Si quieres dejar de recibir nuestras comunicaciones, entre ellas los premios, ponte en contacto con nuestro equipo de Atención al cliente, que estará encantado de ayudarte a cancelar tu cuenta.

Si te has dado de baja de nuestra newsletter pero sigues siendo socia del Swarovski Club, seguirás recibiendo correos electrónicos periódicos sobre tus premios, tu nivel o modificaciones del programa. Si quieres dejar de recibir estos correos, ponte en contacto con nuestro equipo de Atención al cliente, que estará encantado de ayudarte a cancelar tu cuenta.
Es posible que te hayas suscrito para recibir noticias en alguna de nuestras submarcas.