Returns & Exchange
How do I return my online order?
You may return ordered items up to 14 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:
Return the product in its original packaging material and in its original carton.
Please complete the form and return it with the item. Please include the number of items to be returned and state the reason for return on the next page.
Call our customer service hotline at +886 2 7738 1359 and our customer service specialists will arrange the return for you.
The item will be picked up by courier.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Can I exchange my purchase?
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.
Can I return sale items?
Bundle and set return
For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.