my swarovski
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Portugal

Message to our Swarovski community regarding the global outbreak and spread of COVID-19


The health and well-being of all our customers and employees, as well as their families and friends, is our utmost priority in these challenging times. In light of the global outbreak of COVID-19, we are strictly adhering to the guidelines of the World Health Organization, we are following government regulations and recommendations in the respective countries and we are implementing precautionary measures with great care. This means that we have made the decision to close our stores in several countries temporarily and in accordance with local government regulations, and we will close more stores on a temporary basis if necessary.

Even if our store experience might not be available, there are multiple digital opportunities to discover the many facets of Swarovski. The website will guarantee a strong shopping experience, with full access into the world of Swarovski and its many collections.

We would like to thank you for your continued support and patience as we navigate these challenging times.


1. What measures are Swarovski taking to ensure the wellbeing of their employees?
For Swarovski, the health and wellbeing of our employees and customers is our absolute priority. In light of the global outbreak of COVID-19, many of our offices have been closed temporarily and where possible, our employees are encouraged to continue to work from home. Furthermore, we have made the decision to close our stores in multiple countries temporarily and in accordance with guidelines from local governments and health organizations, and we will be closing further stores on a temporary basis if necessary, under guidance from the authorities.

2. Is Swarovski complying with World Health Organization and Government measures and recommendations?
We are following the guidelines from the governments and health authorities in the countries we operate in. Many of our offices have been closed temporarily and where possible, our employees are encouraged to continue to work from home. Furthermore, we have made the decision to close our stores in multiple countries temporarily and in accordance with guidelines from local governments and health organizations, and we will be closing further stores on a temporary basis if necessary, under guidance from the authorities. Where our stores remain open, we are working exceptionally hard to comply with guidelines from the World Health Organization and are taking all precautionary measures to curb the spread of COVID-19.

3. Has Swarovski temporarily shut any of its stores?
In light of the global outbreak of COVID-19, in March 2020 we have made the decision to temporarily close stores in multiple countries in accordance with guidelines from local governments and health organizations. Following developments in the containment of COVID-19 in certain countries and where possible, we reopened our stores in line with government regulations and with specific safety measures in place. Please refer to the store locator for further information regarding store openings.

4. What safety measures are Swarovski taking to ensure the safety of their customers and employees in stores?
In order to ensure maximum protection for our employees and customers, we have temporarily closed our stores in countries that are most affected, in accordance with measures introduced by local governments. Where our stores remain open, we are working exceptionally hard to comply with guidelines from the World Health Organization and are taking all precautionary measures to curb the spread of COVID-19. Are customers still able to make online purchases via Swarovski.com? For those of you who would like to continue to follow the world of Swarovski, we encourage you to visit our website, which will guarantee a strong shopping experience with full access to our entire product collection.

5. Are there any shipping restrictions in place for customers purchasing products on Swarovski.com?
In the instance that shipping is restricted to some areas, which we will implement as necessary in accordance with local government guidelines, we invite you to refer to our customer service team for more information.

6. Are there any restrictions for customers who wish to redeem their Swarovski Club Vouchers?
For those who have received Swarovski Club vouchers this year and have not yet had the chance to redeem them, we have extended their validity by three months. This also means that any vouchers you qualify for until the end of May 2020, will also be extended by three months, to ensure that you don’t miss out. Many Swarovski Club vouchers can also be redeemed online, so if you are not able to visit our stores in your country, we encourage you to visit our website to make the most of your rewards.

7. Are there any shipping restrictions in place for customers purchasing products on Swarovski.com?
To ensure that our products are shipped from our warehouses safely, we are taking great care to implement every precautionary measure in our power in accordance with local government regulations and guidelines. In the instance that restrictions are introduced on shipping by local governments, please refer to our website or contact our customer services team for further information.

8. Has Swarovski temporarily closed any of production facilities?
The health and well-being of our employees here at Swarovski, as well as their families, is of utmost importance to us. As a precautionary measure, our production facilities in Asia – Marigot Thailand and Marigot Vietnam – have been temporarily closed. We will be closing them again on a temporary basis if necessary, under guidance from the authorities.

9. Are distribution centres still operating? If so, what safety measures are Swarovski taking to ensure the safety of employees?
Where our warehouses and distribution centres remain open in order to fulfil online orders, we are strictly adhering to regulations from local governments and the appropriate health authorities around COVID-19. This includes taking all precautionary measures in our power to ensure that these workplaces remain safe and hygienic for our team, in addition to strictly maintaining ‘social distancing’ practices.
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