We would like to express our sincere condolences to the victims of the Typhoon No. 21 and the Hokkaido Eastern Iburi Earthquake.
Due to the flood damage at Kansai International Airport caused by the Typhoon No. 21, the handling process of international cargo at Narita Airport is very congested. We are sorry to inform you but 2-5 days of delivery delay are occurring.
Therefore, a tracking number in a delivery notification email can be available after 2-5 days.
Also, there is a possibility of delays in delivering to some areas of Hokkaido.
We apologize for the inconvenience caused. We appreciate your understanding about the delivery delay.