超過 NT$3300 即享免費快遞運送
搜尋

歡迎使用我們的顧客服務

Title:
如果您正在尋找答案,這裡可以幫您。您可以瀏覽下列的建議選項,只需點擊幾下,就能解答您的問題。

    還未找到答案?

    常見問題

    我的線上訂購狀態?

    輸入訂單資料
    請輸入訂單資料,該等資料載於確認電郵與發票中。
    * 必要欄位
    訂單編號 *
    姓氏 *
    $(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('訂單編號只能包含字母與數字'); messagesEN.push('訂單編號只能包含字母與數字'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: '請輸入您的訂單編號。', message_en: '請輸入您的訂單編號。' }, } }, 'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('只容許信件'); messagesEN.push('只容許信件'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('最短長度為 2 個字元'); messagesEN.push('最短長度為 2 個字元'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: '請輸入您的姓氏。', message_en: '請輸入您的姓氏。' }, stringLength: { message: '此欄位的字母數必需介於 0 和 35', message_en: 'The number of characters for this field must be between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

    我能如何退還線上訂購的貨品?


    您可於收到訂購貨品後7日內退貨( 禮品卡、訂製、鐫刻、調整尺寸的產品除外)。
    請按照以下步驟退還您訂購的貨品:

    步驟 1:
    貨品必須放在其原裝紙盒和原包裝物料退還。 

    步驟 2:
    請撥打我們的客戶服務專線 +886 2 7738 1359 並註明訂單號碼、退貨數量和退貨原因。然後,我們的客戶服務專家將為您安排退貨。 

    "退貨原因:
    1 網站上的描述不準確
    2 訂購多個尺寸
    3 款式不符合預期
    4 有損壞
    5 不喜歡顏色
    6 品質未達預期
    7 送貨問題
    8 尺寸不合適
    10 產品不正確
    11 產品令人不適"

    步驟 3:
    該物品將由快遞公司取走。 

    步驟 4: 
    我們收到退還的貨品和退還原因後,將會透過與訂購貨品時使用的相同支付方法退還相關金額。

    提醒:
    如您退還的貨品為禮物,發送人將會自動獲得退款。
    請記得:您不能更換從網上購買的產品。不合意的貨品需按照我們的退貨政策退回。請重新於線上訂購您需要的產品。
    當系統處理您的線上退貨事宜時,您將會收到一封退貨確認電郵,我們將會處理您的退款事宜。

    何時會收到退款?

    線上購買

    透過快遞退貨:
    在我們收到倉庫中的商品後,您的退貨將在10個工作日內處理。處理完成後,您將收到確認電子郵件。退款可能需要5–10個工作日才能顯示在您的帳戶中,具體取決於您的支付服務提供商。

    退貨至門市:
    退貨在門市當天處理。但是,退款可能需要5–10個工作日才能顯示在您的帳戶中,具體取決於您的支付服務提供商。

    門市購買

    退貨至門市:
    退貨當天處理。退款可能需要5–10個工作日才能顯示在您的帳戶中,具體取決於您的支付服務提供商。

    我可以在哪裡找到我的發票?

    作為我們對永續發展的承諾的一部分,我們不再隨訂單發送紙本發票。相反,您將透過電子郵件收到發票和出貨確認。這有助於減少紙張浪費,降低我們的環境足跡,同時提供更快速和高效的服務。訂單出貨後,請檢查您的信箱收件匣或垃圾郵件資料夾。

    對於登入帳號時下的訂單,您也可以在訂單出貨後透過「我的帳號」>「訂單紀錄」下載發票的數位副本。只需選擇相關訂單即可存取您的發票。

    我可以更改配送地址嗎?

    包裹一旦在途中,則不一定能夠更改配送地址或配送日期。您可運用我們配送夥伴的網站,讓您以最適合的方式安排配送您的包裹。

    Can I exchange my product?

    Online purchase
    It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
    Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)

    Instore purchase
    Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
    For more information on qualifying for an exchange, see our 退货政策.

    Can I cancel my order?

     We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancellation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
    To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancellation is still possible, you will be asked to confirm the action. 
    If the cancellation button is greyed out inactive, your order can’t be changed or cancelled at this stage.

    If you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will make every effort to process your request.

    If cancellation is no longer possible, unwanted items can be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.

    As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

    Why did my purchase not qualify for the promotion?​

    If your recent order did not qualify for the promotion, please check the promotion Terms & Conditions to ensure that the item you ordered was not excluded from the promotion.​

    If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.​

    If you need further support, please contact our customer service team.

    How can I check product availability?​

    Our online availability is indicated with the "Add to bag" button. If the button isn't displayed, it's because we are unable to fulfill it at the moment.​

    If products are unavailable, you may opt to receive a notification if the product comes back in stock. Simply click on "notify me" button on the product details page and add your email address​.

    To check instore availability, please follow these instructions:​

    1) Select the product of your choice at our online shop​
    2) On the product details page, below the button “add to bag" please select “Check Instore Availability" or "Pick up in store"​
    3) Add your current or desired location and that's it, you can navigate through the options displayed and see what store currently hold the desired product