Care & Maintenance

凡向 Swarovski 自營門市（包含線上商店）或授權 Swarovski 零售商店購買的正版 Swarovski 品牌產品，Swarovski 均提供涵蓋製造與材質瑕疵的完整法定保固。您隨時可以在 www.swarovski.com 的「客戶服務」專區中查閱保固政策。保固條款可能因不同市場與地區而有所差異。保固僅涵蓋經 Swarovski 或授權 Swarovski 零售商店認定，非因意外事故、不當使用、正常磨損、改裝、嘗試自行維修、疏忽，或未遵循 Swarovski 產品保養建議所造成的損壞。您隨時可以在 www.swarovski.com 的「客戶服務」專區中查閱保養建議。在保固範圍內被判定有瑕疵的每件商品，Swarovski 或授權 Swarovski 零售商店得自行裁量採取下列作法之一：

1. 如有現貨，更換為完全相同的同款單品；

2. 替換為同等價值的單品；或

3. 依保固產品的損壞程度，以及維修可行性與備用零件的供應狀況進行維修。損壞的產品請送至離您最近的 Swarovski 門市或授權 Swarovski 零售商店，該門市或零售商店會將產品寄送至當地的 Swarovski 銷售公司。這項保固服務為免費提供。請保留購買發票或出貨單、禮品收據或真品保證書，以備提出保固申請時使用。收據或保證書可作為已購產品的購買證明與真品證明，並作為享有此保固權益的憑證。如未針對特定產品另行提供專屬保固條件者，應適用本保固條件。Swarovski 保留隨時自行斟酌修改或調整這些保固條件的權利，且僅對未來產生效力。本保固不影響您的法定權益。

手錶：如欲查看手錶保固條款，請下載 PDF 文件。

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased from Swarovski directly or an authorized Swarovski retailer are of merchantable quality and free from material or workmanship defects.

The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.

Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear, and tear, and/or failure to follow the product(s) care advice. Loss of diamonds cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.

To make a claim under this warranty, please Contact Us or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.

This warranty is in addition to and does not affect your legal rights.

ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

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​If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.

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If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder


Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​
Creators Lab
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.

Currently, it is not possible to send items directly to our repair centers.

We do not currently offer the possibility to post items for repair directly to our repair centers.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.