退貨和換貨

It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

If you purchased a bundle or received a discount for buying multiple items, returning one or more items may cancel the promotion. If the remaining items no longer meet the promotion requirements, they will revert to their original price, and your billing amount will be updated. Any payment adjustments will be processed automatically by your payment provider.