Proceso del pedido

Nuestra disponibilidad en línea se indica en el botón «Añadir a la cesta». Si el botón no aparece, significa que no tenemos existencias del producto en ese momento.
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En caso de que los productos no estén disponibles, puedes recibir una notificación si el producto vuelve a estar disponible. Pulsa en el botón «Notificarme» en la página de información del producto e introduce tu dirección de correo electrónico.
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Para comprobar la disponibilidad en tienda sigue las siguientes instrucciones:
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1) Selecciona el producto que quieres en nuestra tienda en línea
2) En la página de información del producto, debajo del botón «Añadir a la cesta», selecciona «Comprobar la disponibilidad en tienda» o «Recoger en tienda»
3) Añade tu ubicación actual o la ubicación elegida y listo: podrás navegar por las opciones que se muestren y ver qué tienda tiene el producto que quieres

Swarovski hace promociones de descuento durante todo el año. Si quieres estar al día, te recomendamos que te suscribas a nuestra newsletter.

Si tu último pedido no se ha beneficiado de la promoción, comprueba los términos y condiciones para garantizar que el artículo que has pedido no estaba excluido de la promoción.
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Si crees que el artículo no formaba parte de las exclusiones, comprueba que el pedido se hizo durante el período de validez de la promoción.
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Si necesitas más ayuda, ponte en contacto con nuestro servicio de atención al cliente.

Nuestras promociones siempre tienen un período de validez determinado y, una vez transcurrido, los códigos de los vales de descuento dejan de funcionar o se vuelve a aplicar el precio estándar de forma automática.

Los pedidos realizados antes de la publicación de una promoción no se pueden modificar para aprovechar la nueva promoción. 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
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The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
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- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
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- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
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- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
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- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
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- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
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- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
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- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
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- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced. 

To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways: 

1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/

2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/ 

By subscribing, you’ll be among the first to discover our latest promotions and special deals.

Please login first, afterwards in the “My Account” section you can access and change your personal details at any time.

To change your password, please first click on the “Log-in” icon. You will be taken to the My Account page, where you can then click on the link “Forgot your password.”​
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Alternatively, you may click on this link to go to the login page​
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https://www.swarovski.com/login/​

We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action. 
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Once an order has been successfully placed, it cannot be amended in our system. The entire order could be cancelled up to approximately 15 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Care via Live Chat or phone. This would allow you to place a new order. If cancellation was not possible, please place a new order for the additional items.

You can make your gift extra special by selecting premium gift packaging at shopping bag. All items in your order will be presented together in one Swarovski branded gift bag with colorful bow wrapping, all prepared by hand and selected to suit the size of your products.

It’s not possible to receive multiple gift bags per order.

How to add gift packaging:

1. Add your item(s) to the shopping bag.
2. Click the shopping bag icon.
3. Tick the box for “Add gift wrapping”.
4. To include a message, click “Add gift note” and enter your personal message (max 300 characters).
5. Proceed to checkout.
 

For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Customer Care.

This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.

The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

如果您在瀏覽我們的網站時遇到問題，在聯絡我們的支援團隊前，請先採取以下步驟：
1. 清除 cookies。
2. 清除快取
3. 清除瀏覽紀錄

由於每個瀏覽器均有清除這些設定的不同方法，請確保自己依照瀏覽器的正確指示。

清除這些設定，便能迫使您的瀏覽器重新載入我們最新版本的網頁，並確保您享受最佳的瀏覽體驗。

假如您的網站仍有問題，請提供以下資料給我們：

- URL（通常顯示在網站頁面的頂部，至少包括 www.swarovski.com）
- 設備（手提電腦、桌上電腦、智慧型手機、平板電腦）
- 設備生產商
- 瀏覽器（Chrome、Internet Explorer、Safari、Firefox 等）
- 瀏覽器版本
- 您在發生錯誤前採取的步驟
- 錯誤截圖。

這些資料有助我們縮小導致問題的範圍，從而加快提供解決方案。

由於我們的高價值 Crystal Myriad 和特許貨物是按個別要求打造而成，當中更採用Swarovski 的獨特 Pointiage® 技術，為確保它們能夠被安全送達，個人化卓越運貨服務將會在您購物時一併提供。我們將會緊密追蹤您的貨物，並向您提供詳盡的送貨資料。