*할인 바우처는 바우처 수취인이 Swarovski Club 회원으로 등록된 국가의 swarovski.com(로그인 필요)에서만 사용할 수 있습니다. 할인 바우처는 발행일로부터 1개월 동안 유효하며 다른 혜택, 할인 또는 프로모션과 중복 사용할 수 없습니다. 할인 바우처는 타인에게 양도할 수 없으며, 회원 확인 후 이용 가능하고 현금과 교환할 수 없습니다. 할인 바우처는 제품 구매에만 사용할 수 있으며 기프트 카드, 수선 서비스, 배송비, 멤버십 요금 결제에는 사용할 수 없습니다. 장바구니에서 할인 바우처 코드를 반드시 입력해야 합니다. 할인 바우처는 정가 제품에만 적용되며 다른 프로모션 또는 바우처 할인과 중복 사용할 수 없습니다. 다음 제품 구매 시에는 할인 바우처를 사용할 수 없습니다. 디자이너 컬렉션, Myriads 컬렉션, Creators Lab 아이템, 리미티드 에디션, 애뉴얼 에디션, SCS 회원 전용 제품, 온라인 전용 제품, 할인 제품, Swarovski Created Diamonds, Rosenthal 제품, 아울렛 아이템, 지역 독점 제품, 면세점, 기업용 기프트, 예비 부품. 본 바우처는 현금 가치가 없습니다. 모든 제품은 재고 상황에 따라 달라질 수 있습니다.
모든 구매에는 배송 및 반품 정책이 적용됩니다. 본 약관은 Swarovski의 표준 약관에 추가적으로 적용됩니다. 본 약관과 Swarovski의 표준 약관이 상충되는 경우 상충 해결을 위해 필요한 범위에서 본 약관이 우선적으로 적용됩니다.

예. 최근 구매 시 Swarovski Club에 가입한 경우 해당 거래가 회원 내역에 포함됩니다.
구매 제품이 클럽 리워드에서 유효 구매로 표시되기까지 14일이 소요됩니다.

나의 클럽 멤버십을 신규 온라인 계정으로 연결하는 방법은 무엇입니까?
기존 클럽 멤버십을 신규 온라인 계정으로 연결하려면 다음 지침을 따라 주십시오.

- 이동: www.swarovski.com/login
 “매장에서 등록하셨나요?”의 “가입을 완료하세요“ 선택
회원 유형 선택
회원 번호, 전화번호 입력
개인정보 확인 후 비밀번호 설정
“온라인 계정 활성화” 선택

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Newsletters

If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one. 

It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.

If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.

Membership Emails

If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates  and other emails. 

If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.

The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including: 

- Fashion news from Swarovski’s trend and style experts
- Birthday voucher 
- Early access to sales and promotions
- Status recognition and rewards 
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...

Your membership number is used to identify your member account and connect your purchases to it. You can find it in every email that you receive from us, just scroll to the bottom. Alternatively, you can log in online and find it displayed on the card image in the “My Account” area. Finally, you can ask any of the Crystal Experts in our stores to help. 

Please refer to our Store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.  

Yes, you can share a membership with a friend or family member. Keep in mind that, while it may be easier to move up the tiers by sharing a membership, you will also have to share the rewards. We can only provide one reward at a time and once it has been redeemed by a member, it cannot be redeemed again. When placing online orders, you should always use the email address registered to your membership. 

You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.

As part of the program, we send members a birthday surprise (normally on that special day). If we do not have your birth date, we cannot send this to you.

You can either log in online with your SCS account details and sign up on Swarovski.com/club or ask your local in-store Crystal Expert. 
 

To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:

Swarovski Club rewards can only be redeemed against full-price items and cannot be combined with any other discounts and offers such as sale, outlet, or promotion items. See previous question for further details.

We issue your rewards 14 days after your qualifying purchase is made, unless you return the purchase during this period. Only purchases made in stores offering the Swarovski Club and on Swarovski.com will count towards your rewards. Please use the store finder to check which stores offer the Swarovski Club.

You will receive your rewards approximately 14 days after making a qualifying purchase, unless you return your purchase during this period.

Please note that the rewards programs vary by country, so you can only accumulate qualifying purchases and redeem rewards in the country where you signed up. If you have recently moved and want to change the country that your account is assigned to, please inform us by contacting our Customer Service team.

You may collect your gift from your preferred store. If you do not have a preferred store, or you aren’t sure which one to visit, you can log in to your account and select a preferred store. Alternatively, you can also use our Store finder to find a store that offers the Swarovski Club. 
Customers in some markets can redeem their gift online with their next online purchase.

Purchases only count towards your membership as long as they are not returned. If you make a full or partial return, the amount returned will be deducted and could mean that your tier status will be adjusted.

All you need to do is log in to your online account. Sign up in the “My Account” section, under the Swarovski Club tab, and we’ll send you your new membership information by email. 

It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns. 
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or log in to your account before proceeding to checkout when shopping on Swarovski.com.

You have several options available: 
-    You can log in to your online account at any time and view your membership status in the “My Account” area. 
-    Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there. 
-    Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.

 

The Swarovski Club is free, so you may wish to keep your membership in case you would like to make a purchase in the future. However, if you no longer wish to be part of the Swarovski Club community, you can contact our Customer Service team to close your account.

We send out two types of email communications: newsletters, which feature information on our latest promotions and new collections, and emails related to your membership (i.e., rewards you’ve qualified for, status changes, or changes to the program). If you would like to unsubscribe to our newsletters, simply click the “unsubscribe” button, which can be found at the bottom of every email or update your account settings by visiting “My Account” on Swarovski.com. If you would like to stop receiving all communications from us, including your rewards, then please contact our Customer Service team and they will be happy to help you close your account.

If you have unsubscribed from our newsletter but are still a member of the Swarovski Club, you will continue to periodically receive emails related to your rewards, tier status, or changes to the program. If you would like stop receiving these emails, please contact our Customer Service team and they will be happy to help you close your account.
Alternatively, you may have subscribed to receive news from one of our other sub-brands.