관리 및 유지보수

스와로브스키는 스와로브스키 직영 매장(온라인 포함) 또는 공식 스와로브스키 판매점에서 구매한 정품 스와로브스키 브랜드 제품에 대해 제조 및 재료 결함을 보증하는 완전한 법적 보증을 제공합니다. 보증 정책은 www.swarovski.com의 고객 관리(Customer Care) 섹션에서 언제든지 확인하실 수 있습니다. 보증 조건은 시장 및 지역에 따라 다를 수 있습니다. 본 보증은 스와로브스키 또는 공식 스와로브스키 판매점의 판단에 따라 사고 또는 부적절한 사용, 정상적인 마모, 개조, 수리 시도, 부주의 또는 스와로브스키의 특별 제품 관리 지침을 따르지 않아 발생하지 않은 손상에 대해서만 적용됩니다. 관리 지침은 www.swarovski.com의 고객 관리(Customer Care) 섹션에서 언제든지 확인하실 수 있습니다. 본 보증에 따라 결함이 있는 것으로 확인된 모든 품목은 스와로브스키 또는 공식 스와로브스키 판매점의 재량에 따라 다음 중 하나로 처리될 수 있습니다.

1. 동일한 제품으로 교체 (재고가 있는 경우):

2. 유사한 가치의 제품으로 교환; 또는

3. 보증 대상 제품의 손상 정도, 수리 가능성 및 교체 부품의 재고 여부에 따라 수리됩니다. 손상된 제품은 가장 가까운 스와로브스키 매장 또는 공식 스와로브스키 판매점에 전달해야 하며, 해당 매장 또는 판매점에서 현지 스와로브스키 판매 법인으로 보낼 것입니다. 이 보증 서비스는 무상으로 제공됩니다. 보증 청구를 하실 경우를 대비하여 구매 또는 배송 영수증, 선물 영수증 또는 정품 인증서를 보관해 주십시오. 영수증 또는 증명서는 구매한 제품의 구매 증빙 및 정품 인증 역할을 하며 본 보증에 대한 자격 증거가 됩니다. 본 보증 조건은 특정 제품에 대해 별도의 보증 조건이 부여되지 않은 경우에 적용됩니다. 스와로브스키는 향후 적용될 수 있도록 본 보증 조건을 언제든지 재량에 따라 수정하거나 조정할 권리를 보유합니다. 본 보증은 귀하의 법적 권리에 영향을 미치지 않습니다.

시계: 시계 보증을 확인하시려면,PDF 다운로드와 함께 매치하면 효과가 배가됩니다.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased from Swarovski directly or an authorized Swarovski retailer are of merchantable quality and free from material or workmanship defects.

The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.

Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear, and tear, and/or failure to follow the product(s) care advice. Loss of diamonds cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.

To make a claim under this warranty, please Contact Us or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.

This warranty is in addition to and does not affect your legal rights.

ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

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​If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.

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If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder


Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​
Creators Lab
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.

Currently, it is not possible to send items directly to our repair centers.

We do not currently offer the possibility to post items for repair directly to our repair centers.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.