CONTATTACI
CONTATTACI
Non riesci a risolvere il tuo problema attraverso il servizio assistenza in linea o lo shopping FAQ? Contatta il servizio clienti Swarovski:
Swarovski Int.le d'Italia S.p.A.
Via Giulini, 3
20123 Milano
Italia
Tel: +39 02 722 603 00
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TEAM SWAROVSKI ONLINE
Per domande e informazioni relative agli acquisti online (ad es. processo di ordine, pagamento, sicurezza, spedizioni o politica sui resi), contatta il Team Swarovski Online tramite il modulo di contatto sottostante.
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$(this).siblings('.js-it-shortContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a salutation',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Inserisci il tuo cognome',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Inserisci un indirizzo email.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Inserisci un indirizzo email.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'Il numero di caratteri per questo campo deve essere compreso tra 0 e 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 20 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Inserisci la tua nazione.',
message_en: 'Please enter your country.'
}
}
},
'values[shortContactFormDefinition_subject]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Compila il campo Oggetto, grazie.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Il numero di caratteri per questo campo deve essere compreso tra 0 e 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Compila il campo Oggetto, grazie.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Il numero di caratteri per questo campo deve essere compreso tra 0 e 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 11 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
SERVIZIO POST VENDITA
Per domande e informazioni relative alle nostre Boutique (ad es. stock e disponibilità, feedback) e/o informazioni generiche sui prodotti (ad es. istruzioni sulla cura, garanzia o riparazioni), contatta il tuo Team di Assistenza clienti Swarovski di zona.
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$(this).siblings('.js-it-longContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[longContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a salutation',
message_en: 'Please select a title'
}
}
},
'values[longContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Inserisci il tuo cognome',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Inserisci un indirizzo email.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Inserisci un indirizzo email.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'Il numero di caratteri per questo campo deve essere compreso tra 0 e 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[longContactFormDefinition_addressLine1]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 60 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 60 characters for this field',
max: 60
},
}
},
'values[longContactFormDefinition_addressLine2]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_zip]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 10 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 10 characters for this field',
max: 10
},
}
},
'values[longContactFormDefinition_town]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 40 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Inserisci la tua nazione.',
message_en: 'Please enter your country.'
}
}
},
'values[longContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 20 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[longContactFormDefinition_topic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E',
message_en: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E'
}
}
},
'values[longContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Compila il campo Oggetto, grazie.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Hai superato la lunghezza massima di 1.000 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 1,000 characters for this field',
max: 1000
},
}
},
'values[longContactFormDefinition_callRequest]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_contactPrivacyPolicy]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Campo obbligatorio',
message_en: 'Mandatory field'
},
}
},
'values[longContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Hai superato la lunghezza massima di 11 caratteri per questo campo',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[longContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'longContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'longContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};