Click & Collect
How does Click & Collect work?
When can I collect my order?
Please wait for the “Ready for Pick-Up” email before going to the store.
This confirmation ensures your order is ready for collection.
Collection timing depends on item availability:
Pick up today: The item is already in store and will be ready for collection once you receive your pick-up ready email.
Pick up in X days: The item will be shipped from our warehouse. You’ll first receive an email with tracking details, followed by a second email confirming it’s ready for pick-up in store.
To collect your order you will need to bring your order confirmation email and photo ID. If no ID, the card used for purchase may be accepted.
If someone else is collecting on your behalf they need:
- Order confirmation email
- Purchaser’s photo ID or card used for purchase
How to collect my order?
Please wait for the “Ready for Pick-Up” email before going to the store, this confirmation ensures your order is ready for collection.
Bring your order confirmation email and photo ID. If no ID, the card used for purchase may be accepted.
If someone else is collecting on your behalf they will need to present:
- Order confirmation email
- Purchaser’s photo ID or card used for purchase
How long will you hold my order?
Vă vom păstra comanda în magazin timp de 7 zile, după care o vom anula și vom emite o rambursare. Rețineți că, în funcție de metoda originală de plată, poate dura până la 14 zile pentru a vă procesa rambursarea.
În ce magazin va merge comanda mea?
Veți primi un e-mail de confirmare cu magazinul selectat pentru a vă colecta articolul sau articolele după ce ați plasat comanda online pe site-ul Swarovski.com.