Free express shipping over $150
To ensure that your Swarovski product remains in the best possible condition over an extended period of time,  please observe the advice per product type below to avoid damage.

How to care for your jewellery

Swarovski jewellery is crafted with care, and it requires special care to retain its magic and brilliance. Find out how to care for and clean your Swarovski jewellery in this simple guide.

How to care for your watch

Swarovski watches are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski watch in this simple guide.

How to care for your decorations

Swarovski decorations are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski decorations in this simple guide.

Warranty

Swarovski warranty policy

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers.

The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions.

The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time.

Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:

1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value

The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company.

If products are sent by post they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.

This warranty service is provided free of charge.

Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.

These warranty conditions apply if there are no specific warranty conditions granted for specific products.

Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.

This warranty does not affect your statutory rights.

Watches: to view the watches warranty, please download PDF.

Proof of purchase

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

International exchange

Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.

Replacements & Repairs

Is my item repairable?

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​

If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered. ​

If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/​

Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​

Kindly note that we do not offer repair services for sunglasses.

 

Can I post my item directly to the repair centre?

We do not currently offer the possibility to post items for repair directly to our repair centres. 

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. 

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Repair policy

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.

Kindly note that we do not offer repair services for sunglasses.