Your Online PurchaseTitle:
Gift Cards and Vouchers
Can I use more than one gift card as payment?
Welcome Voucher Terms and Conditions
*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts, or promotions. Discount Voucher is non-transferable, redeemable upon member identification, and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs, or membership fees. The discount voucher code must be entered into the shopping bag. Discount voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount voucher cannot be applied for the purchase of the following: Capsule Collections, Designer Collections, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Online sets, and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Return Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.
How can I check my electronic gift card balance?
Checking the remaining balance of an EGC is possible:
- Go to the page: https://www.swarovski.com/s-giftcardbuy/Buy-Gift-Card/
- Go to the bottom of the page, in the "Already have a Gift Card" section > "Check the status of your Gift Card"
- Click on "Check Balance"
- A new page opens, insert your Card Number in the "Card Number" field.
- Click on the button "Check balance"
How do I order a Gift Card?
Gift cards can be sent by email (digital) or by post.
You may choose the gift card design as well as the amount, by following these few easy steps:
- Click on the button "Buy a Gift Card"
- Choose your favorite design by clicking on the motive and “continue”
- Select the amount you wish and choose the type of gift card (digital gift card by email or gift card by post)
- Add the recipient's details (only available for gift cards by e-mail)
- Add your personal greeting text (only available for gift cards by e-mail)
- If everything is correct, click on “Add to Shopping Bag”
- Proceed as usual, (you might choose more items or finalize the order)
Please note that gift cards can be only redeemed within the same country it was issued or countries using the same currency.
Voucher not working
Discount and money off vouchers are entered on the shopping bag page.
If the voucher is not accepted, please check the following:
- Voucher is still in date
- Item being purchased is not excluded in the T&Cs.
- Voucher is valid for online purchases.
- You are not entering a 16 digit gift card code.
- Gift Cards
- Gift Cards are entered on step 3 of the checkout process and are considered to be a form of payment.
- If the gift card is not accepted, please check the following: - The 16 digit gift card number is entered correctly.
- The correct PIN number has been applied.
- You are not entering a money off or discount voucher code. Please note, you are only able to redeem 1 gift card per order.
How do I apply my voucher code?
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “Add a Voucher Code” field of the shopping bag and click on “Apply Code”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a Sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
How do I redeem my gift card?
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click "Apply Code"
- Click "Check-Out"
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate field (checkout page)
- Continue with “Next”
- Enter your pin code and press “Redeem”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
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