Warranty

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers.

The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions.

The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time.

Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:

1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value

The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company.

If products are sent by post they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.

This warranty service is provided free of charge.
Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products.

Swarovski Created Diamonds:

For Swarovski and the Swarovski Online Shop, a 2 year warranty is offered for Swarovski Jewelry and Accessories and a 3 year warranty for all other products incl. Swarovski Created Diamonds Jewelry. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY.

Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.

Swarovski warrants that Swarovski Created Diamonds jewellery purchased from Swarovski directly or from an authorised Swarovski retailer is of merchantable quality and free from material or workmanship defects.


The warranty period for standard Swarovski Created Diamonds jewellery is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewellery the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewellery.


Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product(s) care advice. Loss of diamonds, cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewellery or diamonds, occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.


To make a claim under this warranty, please contact customer_relations_us@swarovski.com or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or a comparable product, free of charge.


This warranty is in addition to and does not affect your legal rights.


ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.