SWAROVSKI DATA PRIVACY POLICY
Title:SWAROVSKI DATA PRIVACY POLICY
Version: June 2024
This “Privacy Policy” describes how Swarovski Canada Limited (“Swarovski”) (and its service providers on its behalf, which may include Swarovski affiliates such Swarovski Crystal Online AG) collects, uses and discloses personal information about you. By interacting with Swarovski through our stores, loyalty programs, Sites (defined below), applications, products, or any other applications or services that link to this Privacy Policy (including third-party social media platforms, such as Facebook, Instagram, or Tik Tok), we may collect, use and disclose personal information about you, for such purposes as are set out in each consent or as otherwise may be permitted or required by law. (Please note that we have no control over the privacy practices of third-party websites, applications, or social media platforms that we do not own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy or privacy notice/statement posted on any external website before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.)
Swarovski collects, uses and discloses your personal information securely, fairly, and lawfully in accordance with relevant Canadian federal and provincial laws. Such processing may be carried out electronically and automatically. We may change this Privacy Policy from time to time, without notice except as set out below, to make sure it complies with applicable laws and conforms to changes in our business. If we make changes, we will post the revised version of the Privacy Policy on our websites and online shop, including https://www.swarovski.com/en_GB-CA/ (the “Sites”), update the “Version” date at the top of this page, so that you can tell if it has changed since your last visit, and may notify you in other ways as may be appropriate. We encourage you to review this page regularly to ensure you are comfortable with any revisions. If you have received a paper copy of this Privacy Policy through one of our retail stores, please note that updates will be posted on the Sites. Your continued interaction with Swarovski through our Sites, stores, loyalty programs, or other services constitutes your acceptance of the terms of this Privacy Policy as amended or revised by us from time to time. . However, should such changes change the scope of any consent that we have obtained from you, we will obtain a new consent from you, failing which we continue to treat your personal information in accordance with your original consent.
- Consent
We collect, use and disclose your personal information for such purposes as are set out in each consent, and as otherwise permitted or required by law. For example, on our Sites, we may ask for your consent (a) to process your purchase, and any returns/exchanges as applicable; (b) to market to you, including to send you newsletters, and other information about products or services which my be of interest to you, and (c) to automatically collect your personal information as you use the Sites, (including through cookies) including as necessary to facilitate your purchase, to personalize your Site experience, to market to you, and to collect statistical information.
- Information We Collect
Personal Information includes information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include aggregate or de-identified information.
Types of personal information we may collect include:
- First and last name
- Mailing address
- Postal code
- Email address
- Phone number
- Date of birth or age
- Gender
- Information required for our third-party payment processor to process your payments
- Purchase and/or return history, including use of vouchers or discount offers
- Data concerning your use of our Sites (including, but not limited to, the IP address and other user identification, user name for social media, MAC address of smartphones or computers, cookie, web beacon, and pixel information, date and time of visits, visited sites and contents, and referring websites)
Additional types of personal information we collect, use and disclose are described below.
- How We Collect Your Information
Information You Provide to Us
We collect information you provide directly to us. This can occur, for example, by registering your contact details with Swarovski, making a purchase on our website, enrolling in a sweepstakes, enrolling in one of our loyalty programs (e.g. Swarovski Club or Swarovski Crystal Society) online or in our stores, signing up for a newsletter or other communication, participating in a survey or special event or promotion, contacting customer service, or communicating with Us through online chat. For example we collect and retain the personal information provided on our loyalty program Swarovski Club sign-up form (including but not limited to: title, name and address, telephone number and e-mail address) (“Form Data”), plus any personal data provided voluntarily by Swarovski Club Members on the members page, their account or when interacting with us in store, via telephone, email, chat or online such as date of birth, gender, as well as styles/interests (e.g. in Jewelry and Accessories, Home and Style, Wedding, Figures and Collectables and/or Watches; Classic style), ”), data related to your appointments, social media accounts (and related information collected through social log-in), wish lists, gender, IP address and online identifiers. In addition, and where available, with your consent, when chat and video functionalities are activated by accepting cookies, Swarovski offers the possibility to communicate with Swarovski (via chat or video calls). The use of this technology allows us to locate visitors and give them the option of interacting with us via personalized chat or video calls, where we can highlight and recommend products that best meet a visitor’s expectations and preferences. This use will be associated with the tracking of Swarovski Club Members´ experience on the Website (including live tracking of their navigation on the Website or mobile application) to allow Swarovski to assist Swarovski Club Members while navigating on www.swarovski.com/store-finder.
Swarovski also saves data on Swarovski Club Members’ purchase history in the form of items purchased (product designation, price, discount), place and time of purchase and membership number. The purchase history is recorded if the Swarovski Club membership number is communicated at the checkout for purchases in stores participating in the Swarovski Club program. In the online store Members’ purchase history is recorded if the membership number is quoted when making a purchase or the Member makes a purchase when logged into an online account associated with a Swarovski Club membership.
In addition, our Sites may also utilize “session replay” technology for the purposes of detecting errors occurring on our Sites that may impact your experience. Such tracking includes recorded sessions, which we may play back for these purposes. We collect this data, via our service providers, which may change from time-to- time, who will use the data on our behalf and for this purpose. The data collected for this purpose does not include any information entered in forms such as your name, the delivery address or the credit card data, as these inputs are being masked out in session videos. You may withdraw your consent to these “session replay” technologies, that are not necessary for the technical performance of the Site, at any time by disabling cookies – please see the “How to disable cookies” section under “Cookie Policy” below.
By voluntarily providing your Personal Information to Swarovski through our Sites, stores, loyalty programs, or other products and/or services, you give consent to Swarovski to collect, hold, disclose and use your Personal Information for the purposes for which you provided it and as otherwise set forth in this Privacy Policy. If you choose not to provide consent to the collection of your information, we may not be able to provide you with the requested products, services or information. If you provide us with personal information of other persons, for example: information about the receiver of a gift, or a referral, you represent that you are allowed to do so pursuant to applicable personal information laws including, as required, you having obtained consent from the other persons to so share their personal information.
Automated Information Collection.
We and our service providers may automatically collect and process certain Personal Information from and about you when you access our Sites or services or visit our stores. Examples of information we may collect include, but are not limited to pages you visit, ads you click on, type of browser/device/hardware, MAC address of smartphones or computers, IP based geographic location, search terms, and information from cookies, web beacons, pixels and other technologies deployed on our Sites.
This information helps us recognize you as a customer to create a customized experience, enables customers to purchase Swarovski products, allows us to conduct market research with the goal of improving our websites and product range, keeps customers informed about Swarovski’s market activities, and allows us to better delegate repairs or other logistical tasks to third parties. We may also use automated collection technologies for reporting and analysis purposes, such as your shopping history on our website or in our stores, the performance of our marketing efforts and your response to those marketing efforts, and as otherwise required to provide the best possible customer experience for you. We may connect such information collected automatically with information we already have about you in order to identify you as a Swarovski customer. For example, we may collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you. If we are able to identify you as a Swarovski customer we may, for example, link your activity on our website to your loyalty program or Swarovski account. This allows us to provide you with a more personalized experience regardless of how you interact with us – online or in store.
Cookie Policy.
Swarovski uses cookies, pixels, tags, and similar technologies to personalize the Sites and to, which help make the Sites more user-friendly, efficient, and secure. This Cookie Policy provides you with information on the use of cookies on the Sites.
Cookies are small text files, which may be offered by third parties, that are stored on your device and used by your browser. We use the following cookies on our Sites, unless specified otherwise:
Cookie Type |
Description of Cookies |
Necessary / Essential Cookies |
These are essential to enable you to move around our Sites and to allow the features of the sites to work correctly. Without these, services you request – such as navigating between pages – cannot be provided. These cookies are used to collect information about how visitors use our Sites. We use this information to compile reports and to help us improve the Sites. These cookies are used to request for services, such as setting your privacy preferences, logging in or filling in forms, in connection with your shopping cart or checkout, updating account information, etc. Some may be set by us or by third-party providers whose services we have added to our pages. Some are used in connection with access to admin. Others are used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. You can set your browser to block or alert you about these cookies, but some parts of our Sites may not work. These cookies do not store any personally identifiable information except as may be necessary to authenticate your access to our Sites. |
Personalization / Functional Cookies |
These cookies record information about choices you have made and allow us to remember your preferences. If your identity is known to us and we have information about your choices and preferences, we may use this information to help us build up your profile based on your web journey, and choices. These cookies enable our Sites to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. |
Statistics / Performance and Analytics Cookies |
These cookies allow us to count visits and traffic sources, through various third parties, so we can measure and improve the performance of our sites. These enable us to collect information about how you use our Sites or read our publications, for instance which pages are viewed by visitors most frequently and how users interact with each of our Sites. This information is used to compile reports to improve the respective site, including reports on the number of visitors to the Sites, where the visitors are located, marketing and referrals, and what pages the users visit on the Sites. All information these cookies collect is aggregated. If you do not allow these cookies, we will not know when you have visited our Sites and will not be able to monitor site performance. |
Marketing / Social Media Cookies |
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools. |
Marketing / Interest-Based Advertising Cookies |
Advertising cookies help us make sure that the ads you see on our Sites are relevant to you and your interests. Advertising cookies may also be placed on your device by our third-party service providers that remember you have visited the Sites in order to provide you with ads more relevant to you on and off the Sites. If you opt-out of these cookies, you will still receive ads from us, but they may be less personalized. |
Google Analytics: You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on. If you use more devices and/or browsers, you will need to disable cookies on each device and on each browser separately.
How to disable cookies: To disable cookies simply save your acceptance or rejection preferences in the “About cookies on our website” pop up banner which appears when you enter our website, or navigate to the “Cookie Consent” link at the bottom of our site. Additionally, most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by our Sites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.
If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here[DR1] .
Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, there is not yet established universal standards for recognizable DNT signals and, therefore, Swarovski and the Sites do not recognize DNT.
reCAPTCHA. To protect your submissions via internet forms on this website we use the reCAPTCHA service provided by Google Inc. (Google). The service determines whether the query was made by a human being or was the result of misuse, processed automatically by a computer. The service includes sending the IP address to Google and possibly other data if required by Google for reCAPTCHA. For this purpose, your entry is sent and used by Google. However, before doing so, Google truncates your IP address within the member states of the European Union or the European Economic Area. Only in exceptional cases is a full IP address sent to a Google server in Canada and truncated there. Google will use this information on behalf of the operator of this website for the purposes of assessing your use of this service. The IP address sent from your browser within the scope of reCAPTCHA is not merged with other data held by Google. This data collection is subject to the data protection regulations of Google (Google, Inc.). For more information on Google's privacy policy please visit https://policies.google.com/privacy?gl=ca.
Analytics and Advertising Services. We may use Google Analytics or similar services on our Sites to provide analytics services. These applications are third party services which allow SWAROVSKI to measure and analyze the use of its Sites. These entities may use cookies, pixels, web beacons, and other technologies to collect information about your use of our Sites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. These service providers use permanent cookies for these applications. SWAROVSKI will not disclose any personal data to the service provider (who will also not save any IP addresses). The service provider may know the identity of a user who has registered with the service provider. The service provider may monitor the use of the Sites by the user and combine this data with data from other websites monitored by the same service provider which the user has visited and the service provider may use these findings for its own benefits (e.g. control of advertisement). In this case the processing of personal data will be the service provider's responsibility and data will be processed pursuant to the data protection policies of the service provider (for Google see policies.google.com/privacy). The service provider will provide data on the use of the Sites to SWAROVSKI.
We may also work with third parties to serve advertisements on our behalf to you across the Internet as part of a customized campaign on other websites or platforms. One company we work with is Google, and we may use various Google tools to assist with advertising related to our Sites. To learn how Google collects and processes data, including ways you may opt-out from receiving ads through Google tools, please visit: www.google.com/policies/privacy/partners.
In the event that SWAROVSKI places advertisements of third parties on the Sites (e.g. banners) or places our own ad on the website of a third party, cookies from companies specializing in the use of such advertisement may be employed. SWAROVSKI will not disclose personal data to such companies, i.e. they shall only place a permanent cookie with users of the Sites in order to recognize users and do so in the sole interest of SWAROVSKI. This allows SWAROVSKI to place aimed advertisements for these individuals on external third party websites (e.g. in connection with products for which these individuals showed an interest in the online-shop). SWAROVSKI will not disclose personal data to the operators of external websites. The companies owning these websites and platforms have their own privacy policies in place, and SWAROVSKI privacy policy does not extend to the processing activities carried out by these partners where the latter are acting on their own account. Please visit the respective privacy policies to know how they process your Personal Data.
In this context, SWAROVSKI relies on The Trade Desk (hereafter also "TTD") services to display ads to users who have shown an interest in our Sites or who have specific characteristics (e. g. interests in certain products or certain demographic characteristics) for the purposes of targeted advertising. TTD helps SWAROVSKI to manage digital advertising campaigns by ensuring that the advertisements you see on the internet are relevant to you (personalizing ads) and by measuring and evaluating the effectiveness of our marketing campaigns (measurement and analytics; reporting; clicks and conversion).
For these purposes, the TTD´s technology (hereafter also “TTD Platform”) collects and processes pseudonymised – i.e. non-directly identifying – data about users, devices and ads, as well as where they are shown. The processed data includes: Cookie ID, Mobile Device ID, IP address, interest information, web browser and device information, information about which advertisements you have already seen, how you responded to ads, location information, timestamps and website URLs.
To the extent that such information is your personal information, we shall obtain your consent for its collection, use and disclosure, unless otherwise required or permitted by law. You can revoke your consent at any time with effect for the future by filling out a form by contacting us at customer_service_ca@swarovski.com or Phone: + 1-833-530-2682 (Monday – Sunday and Holidays, 8:00 am - 1:00 am, EST), disabling cookies by saving your acceptance or rejection preferences in the “About cookies on our website” pop up banner which appears when you enter our Sites, navigating to the “Cookie Consent” link at the bottom of our Sites, or otherwise visit the following websites: https://optout.networkadvertising.org/?c=1 and https://optout.aboutads.info/?c=2&lang=EN.
You may also go to http://www.adsrvr.org/ to opt-out of the Trade Desk services. In this case, the so-called opt-out setting means that you will no longer be shown targeted advertising across TTD customers / partners.
Social Media Platforms and Networks
Social Plug-ins. Swarovski uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, YouTube, Google+, Pinterest, Tik Tok, or Instagram.
When you visit our Sites, these plug-ins are deactivated by default, i.e. without your intervention they will not send any personal information to third parties. Before you are able to use these plug-ins, you must activate them by clicking on them. These plug-ins then remain active until you deactivate them again or delete your Cookies. After their activation, a direct link to the server of the respective social network is established. The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.
Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins. For information on the purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your personal information, please refer to the privacy policy provided by the social network in question.
After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not. If you are logged on to a social network, the network can assign your visit to the Sites to your user account.
If you are a member of a social network and do not wish it to combine data retrieved from your visit to our Sites with your membership data, you must log out from the social network concerned before activating the plug-ins.
Third Party Websites
Please be aware that third-party websites and applications have privacy policies that differ from Swarovski’s Privacy Policy. If you choose to access our Sites from or in a third-party website or application (for example, Facebook, Twitter, Tik Tok, Instagram, or Google) “in-app”, such third-parties may collect information about your activity on our Sites and how you use our Sites. This information collected by such third-parties may be used to provide services like measurement services or to target ads. When accessing our Sites via a third-party website or applications “in-app” we recommend that you review the privacy policy or privacy notice/statement posted on said website or application before disclosing any personal information. Please contact those third-parties directly if you have any questions about their privacy policies or if you wish to opt-out of the collection and use of your information for targeted advertising based on information about your activity on nonaffiliated applications and websites.
We have no control over the privacy practices of websites, applications or social media platforms that we do not own. Their use of your information is not governed by this Privacy Policy.
- How We Use Your Information
We use your information for the purposes set out in each consent, or as otherwise permitted or required by law, including to provide our services and to better enhance your customer experience. In addition to the examples given above, we may use your information:
- in connection with the services offered on our Sites, including to fulfill and manage purchases, payments, and returns/exchanges;
- to manage, maintain, and enhance our Sites, loyalty programs, and newsletter;
- to respond to requests for information about our products and services in our stores or on our Sites;
- to deliver marketing materials, including personalized coupons, newsletters, information regarding in-store promotional activities, emails, mobile messages, social media notifications, surveys, and other marketing related materials;
- to connect with you regarding customer service activities;
- to administer sweepstakes, contests, or other promotional activities;
- for our other internal business purposes, designed to improve and enhance your customer experience.
We may use your data to administer our customer loyalty programs (e.g. Swarovski Crystal Society or Swarovski Club). Further information regarding Swarovski Crystal Society or Swarovski Club can be found in the General Terms and Conditions of the customer loyalty program on https://www.swarovski.com/en_GB-CA/s-sctermsandconditions/ and https://www.swarovski.com/en_GB-CA/s-scstermsandconditions/SCS-Terms-and-Conditions/.
If you consent to the use of advertising cookies to collect and use your personal information for that purpose, we may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for necklaces, watches, etc. See the policies of each social media platform for additional information about these types of ads.
Note that if you do not provide, or later withdraw, your consent (including through updating your marketing preferences) to the above, we may still contact you for transactional or informational purposes in accordance with applicable law. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
Use of automated collection technologies also help us prevent fraud or other harmful activities. We may also use your information to assist law enforcement and respond to regulatory, investigate security breaches, or other legal inquiries, in each case as required or permitted by applicable law.
- How We Share Your Information
In any circumstance other than those described in this Privacy Policy, or unless permitted or required by applicable law, we will ask for your consent before we share your personal information with any other person, including our affiliates (other than where that person or affiliate is using your personal information to provide services to us for the purposes set out in this Privacy Policy).
We share the information we collect within Swarovski, and (a) with all Swarovski affiliates, or (b) otherwise with your consent. For example, we may share your information with our subsidiaries and affiliated companies or brands to administer our loyalty programs and customer accounts, process orders and requests, and expand and promote our product and service offerings. Swarovski is part of a global group of companies and affiliates, and information collected about you may be shared, processed or stored anywhere we engage service providers, including outside Canada, and while outside Canada may be subject to access by the regulatory authorities in those jurisdictions. Before sending information from Quebec to another jurisdiction, we evaluate whether the information would receive adequate protection.
In addition to the purposes set forth in each consent and in this Privacy Policy, we may also provide your information to our service providers as necessary to enable them to perform certain services for us in connection with fulfilling those purposes, including, but not limited to: email-providers, mobile marketing providers, analytics providers, web hosting providers, sweepstakes vendors, payment processors, coupon delivery providers, fraud prevention providers, or shipping services providers, but the collection, use and disclosure of your personal information will remain subject to this Privacy Policy and your consents. We may also provide your information to third parties including social media and marketing partners for the purposes of providing personalized marketing content as well as of optimizing marketing and communication strategy.
We may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process, or to protect the interests or safety of Swarovski or of our visitors and customers, employees, or others, in each case in accordance with applicable law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
In the event that a store, division, asset, or part or all of Swarovski is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets, in accordance with applicable law.
We may share aggregate or de-identified data derived from information we collect with advertisers and other third parties. As noted above, such aggregate or de-identified data does not constitute Personal Information.
In any circumstance other than those described in this Privacy Policy, we will ask for your consent before we share your Personal Information outside of our corporate family of companies.
- Your Choice and Access
Updating and Changing Your Contact Information. If you registered your contact details through an online account, you may view and modify, correct, block or delete your data -- including managing your registration for the Newsletter, as described below -- at any time by selecting Profile in the “My Account” area of the Sites.
Newsletter. You can conveniently manage your registration for the Swarovski Newsletter in the "My Account" area of the Sites. Simply review the consent, enter your e-mail address in the field provided and then click "send" to provide your consent. We will send a confirmation e-mail to the e-mail address you give us. Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from Swarovski. Of course, you can also sign up for the Swarovski newsletter without registering in the "My Account" area of the Sites -- simply use the sign-up window on our homepage to provide your consent.
If you no longer wish to receive news updates from Swarovski, then simply click on the "Unsubscribe" link that you find at the end of each newsletter. Alternatively, you can unsubscribe in the "My Account" area of our Sites.
Security. We take reasonable measures to help protect Personal Information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no data collection or storage process can be guaranteed 100% secure. Any information you provide to Swarovski is done so entirely at your own risk.
Children. Swarovski is concerned about the privacy and safety of children when they use the Internet. We do not knowingly collect any Personal Information from children under the applicable age of consent without parental consent. Our products are for purchase by adults only and our Sites are not targeted to or intended for use by children. If you become aware that your child or an individual under the applicable age of consent has provided his or her Personal Information through our Site, please contact us using one of the methods listed in the section below titled “Contact Information” below. If we learn that we have received Personal Information on a child under the applicable age of consent, we will delete that information from our records and systems.
Other Websites. Our Sites may offer links to other websites. If you visit of these websites, you may want to review the privacy policy on that site.
Privacy Controls. Swarovski receives and processes Global Privacy Control Signals (“GPC Signal”) for requests to opt-out of sale or sharing. Swarovski processes the commonly used and industry standard GPC Signals but because this is new technology and new providers may offer solutions, Swarovski will do its best to recognize, process, and honor a GPC Signal that meets the legal standards and is widely adopted in the industry. We will process the GPC signal as a request to opt you out of the sharing of any personal information that is derived through your web browser. If you wish to identify yourself to fully effectuate an opt-out of the sharing of your personal information, you will also need to disable cookies by saving your acceptance or rejection preferences in the “About cookies on our website” pop up banner which appears when you enter our website, or navigate to the “Cookie Consent” link at the bottom of our site.
Contact Information. If you have questions about this Privacy Policy and Swarovski’s practices regarding the collection and use of your personal information or wish to access or rectify your personal information, please feel free to contact us at customer_service_ca@swarovski.com or Phone: + 1-833-530-2682 (Monday – Sunday and Holidays, 8:00 am - 1:00 am, EST). You may also submit a request at one of our retail locations. Any further inquiries or concerns about our privacy policy or the processing of your personal data can also be addressed to Mr. Edward J. Capobianco, Swarovski Canada Limited, at the mailing address of One Kenney Drive, Cranston Rhode Island USA 02920 or you may email Mr. Capobianco at us.privacy@swarovski.com.This Privacy Policy is not intended for European Union Residents.