YOUR ONLINE PURCHASE
Alternatively, you may click on this link to go to the login page
Please contact customer relations via Live Chat or phone to see if a cancelation is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am to 1am, excluding bank holidays
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.
Our customer relations department is available from Monday to Sunday, from 8am to 1am EST including holidays
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays.
Shipping time: 3-5 Business Days after processing and shipping
Shipping Cost: CAD 10.95
Free shipping over: CAD 120
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner UPS handle all shipments in Canada.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
For standard delivery Parcel Force offers the Flex Delivery service where you can manage your delivery, please refer to the email sent by our delivery partner.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Otherwise, please look out for a notification of attempted delivery; you may find it in your mailbox.
In case you cannot locate your parcel, please contact customer relations. Please have your order number and tracking number to hand.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. There might be additional costs for international bank transfers.
In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.
An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank which issued your credit card can assist you if you are having difficulties with this process.
Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost the return label, please return parcel to the following address:
Schenker of Canada (For SCO)
3210 Airway Drive, Doors 1 - 10
Canada, L4V 1Y6
4. Take the parcel to the nearest post office and ship it by standard mail
Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically.
Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Online returns will be accepted in all Swarovski Click & Collect stores. Please use the Store Finder to find your nearest Swarovski Click & Collect store. Once your online return has been processed within a Swarovski Click & Collect store you will receive a return confirmation email and the refund will then be processed according to the original payment method used when placing the order.
Returns via Swarovski store:
Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
Schenker of Canada (For SCO)
3210 Airway Drive, Doors 1 - 10
Canada, L4V 1Y6
Please, keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get a notification per email and a full refund.
It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Our returns policy covers all items, including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Click & Collect
We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
We will hold your order in store for 14 days, after which we will cancel it and issue a refund.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Click & Reserve
Prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page.
Please be aware that, during peak seasons, the processing time may be longer.
GIFT CARDS & VOUCHERS
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click ""APPLY CODE""
- Click ""CHECKOUT""
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate field (checkout page)
- Continue with “NEXT”
- Enter your pin code and press “REDEEM”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
8:00 AM - 1:00 AM EST