Shipping Terms & Conditions
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays in Singapore and Australia.
Please find below an overview of the shipping option and time, except to rural and isolated regions where shipments can take longer.
Standard delivery time: 3-6 Business days after processing and shipping
Standard shipping cost: AUD 9
Free shipping over: AUD 120
Swarovski is unable to deliver to PO boxes or APO/FPO addresses.
Items remain the property of Swarovski until receipt of final payment.
Our delivery partners Schenker (Standard Service) and DHL Express (Express Service) handle all shipments in Australia.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
What is scheduled delivery?
Can I change my delivery address?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.
Ship to another country/region?
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Where is my parcel?
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.