Shipping

Standard Delivery - RR Express

Orders placed from Monday to Friday by 10:00 AM SGT will be processed and shipped same business day.
Standard delivery time: 2 business days (Mon - Sat) after processing and shipping
Standard shipping cost: SGD 10
Free standard shipping over: SGD 129

Express Delivery - RR Express 

Orders placed from Monday to Friday by 10:00 AM SGT will be processed, shipped and delivered same business day.
Express shipping time (Order by 10AM/ Mon. - Fri.): Same Day Delivery by latest 6PM (Mon. - Fri.)
Express shipping cost: SGD 30

Orders placed on weekends and national holidays will be processed and shipped two business days later.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.

Il n’est pas toujours possible de modifier l’adresse de livraison ou la date de livraison une fois que le colis est en transit. Vous aurez éventuellement la possibilité d’organiser la livraison de votre colis de la manière qui vous convient le mieux en utilisant le portail Internet de notre partenaire de livraison.

La livraison vers un autre pays ou une autre région n’est pas possible. Veuillez passer la commande dans la boutique en ligne du pays/de la région où le colis est à livrer.
Vous pouvez modifier le pays/la région et la langue en cliquant sur le nom du pays/de la région dans le menu de sélection du pays/de la région.

Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.