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Vaš spletni nakup

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Postopek naročila

Kakšen je status mojega spletnega naročila?

Enter order details
Please enter your order details, which are provided in the confirmation email and the invoice.
* Mandatory Fields
Order Number *
Last name *
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*\u0024', ''))) { messages.push('The order number must only contain alphanumerical characters.'); messagesEN.push('The order number must only contain alphanumerical characters.'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter the order number.', message_en: 'Please enter the order number.' }, } }, 'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*\u0024', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^\u0024)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*\u0024)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*\u0024)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a last name', message_en: 'Please enter a last name' }, stringLength: { message: 'The number of characters for this field must be between 0 and 35', message_en: 'The number of characters for this field must be between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); $(data.element).attr('aria-invalid', 'true'); // Get error messages var messages = data.fv.getMessages(data.element); // ✅ Announce error to screen readers if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true); ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]); } if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ if ($(data.element).closest('.js-advent-calendar-container').length > 0 && window.ACC && window.ACC.adventcalendar && typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') { const selectedField = data.element.attr('id'); ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false); } data.fv.disableSubmitButtons(false); // ✅ Remove aria-invalid on field $(data.element).attr('aria-invalid', 'false'); /* Remove the field messages */ var $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

Kje lahko najdem svoj račun?

V sklopu naše zaveze k trajnosti več ne pošiljamo fizičnih računov s naročili. Namesto tega boste račun prejeli po elektronski pošti skupaj s potrdilom o odpremi. To pomaga zmanjšati količino papirne odpadne snovi in naš okoljski odtis ter hkrati omogoča hitrejšo in učinkovitejšo storitev. Ko je vaše naročilo odposlano, preverite mapo »Prejeto« ali mapo z neželeno pošto.
Za naročila, oddana, ko ste prijavljeni v svoj račun, lahko po odpremi naročila prenesete digitalno kopijo računa tako, da obiščete Moj račun > Zgodovina naročil. Preprosto izberite ustrezno naročilo za dostop do računa.

Kje lahko preverim razpoložljivost izdelka?

Izdelek je v spletni trgovini razpoložljiv, če ga lahko s klikom gumba »Dodaj v košarico« dodate v košarico. Če je gumb onemogočen, to pomeni, da izdelka trenutno nimamo na zalogi.
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Za izdelke, ki niso na voljo, se lahko naročite na obvestilo o razpoložljivosti, tako da na strani s podatki o izdelku kliknete gumb »Obvestite me« in vnesete svoj e-poštni naslov.
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Za preverjanje razpoložljivosti izdelka v fizični trgovini sledite naslednjim navodilom:​
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1) Izberite želeni izdelek v naši spletni trgovini​.
2) Na strani s podatki o izdelku pod gumbom »Dodaj v košarico« izberite »Preveri razpoložljivost v trgovini«.
3) Vnesite svojo trenutno ali želeno lokacijo in to je vse. Zdaj lahko izbirate med ponujenimi možnostmi.

Kje lahko najdem informacije glede trenutne promocijske ponudbe?

Podjetje Swarovski izvaja promocijske ponudbe vse leto. Prijavite se na naše novičke in ostanite na tekočem z vsemi ponudbami.

Zakaj za moj nakup ni upoštevana promocijska ponudba?

Če za vaše nedavno naročilo ni bila upoštevana promocijska ponudba, v pogojih preverite, ali je morda naročeni izdelek izključen iz promocijske ponudbe.
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Če menite, da naročeni izdelek ni bil izključen, preverite, ali je bilo naročilo oddano v obdobju veljavnosti promocijske ponudbe.
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Za dodatno podporo se obrnite na našo službo za pomoč strankam.

Ali lahko podaljšate akcijsko ponudbo? 

Vse naše akcije so časovno omejene in po preteku datuma veljavnosti kode za vavčerje za popust samodejno prenehajo veljati ali pa se ponovno vzpostavi standardna cena.

Naročil, oddanih pred nastopom veljavnosti določene akcije, ni možno spremeniti tako, da bi se upoštevali pogoji nove akcije. 

Kako poteka prednaročilo? 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
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The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
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- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
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- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
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- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
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- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
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- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
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- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
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- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
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- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Do you offer price match?

Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced. 

To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways: 

1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/

2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/ 

By subscribing, you’ll be among the first to discover our latest promotions and special deals.

Can I edit my account? 

Please login first, afterwards in the “My Account” section you can access and change your personal details at any time.

Can I reset my password? 

To change your password, please first click on the “Log-in” icon. You will be taken to the My Account page, where you can then click on the link “Forgot your password.”​
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Alternatively, you may click on this link to go to the login page​
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https://www.swarovski.com/login/​

Can I cancel my order?

We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action. 
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Can I add items to my order?

Once an order has been successfully placed, it cannot be amended in our system. The entire order could be cancelled up to approximately 15 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Care via Live Chat or phone. This would allow you to place a new order. If cancellation was not possible, please place a new order for the additional items.

Can I have multiple gift packaging for my order?

You can make your gift extra special by selecting premium gift packaging at shopping bag. All items in your order will be presented together in one Swarovski branded gift bag with colorful bow wrapping, all prepared by hand and selected to suit the size of your products.

It’s not possible to receive multiple gift bags per order.

How to add gift packaging:

1. Add your item(s) to the shopping bag.
2. Click the shopping bag icon.
3. Tick the box for “Add gift wrapping”.
4. To include a message, click “Add gift note” and enter your personal message (max 300 characters).
5. Proceed to checkout.
 

Are my personal details safe?

For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Customer Care.

What is the wish-list? 

This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.

Is your online shop secure?

The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

Website issue

If you are having issues with the functionality of our website, before contacting our support team, please taking the following steps:
1. Clear cookies.
2. Clear cache
3. Clear browser history

As every browser has different ways to clear these settings, please ensure you follow the correct instructions for your browser.

Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.

If you are still having trouble with the website, please provide us with the following information:

- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.

This information will help us narrow down the cause of the problem, which will in turn speed up the resolution.

Exclusive masterpieces?

To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information. 

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