It's always a pleasure to welcome a new or returning member who loves crystal as much as we do.
The standard delivery time is 4-6 weeks from sign up date, you should receive your parcel shortly.

You may renew your SCS membership online by following these few easy steps: 

- Go to https://www.swarovski.com/scs/configurator/renew/
- Select the renewal membership type
- Enter your login if you are a member of the Swarovski Crystal Society (SCS) and you have an Online User Account 
- Select “Already a member” and enter your SCS membership information if you are a member of SCS without an Online User Account.
- Proceed with the payment

You will receive an email confirming your renewal. 

The SCS membership can be renewed at any authorized Swarovski retailers.

The list of retailers is available on store-finder. Please enter your town or postcode, then choose “SCS Member Products” to narrow the search to Swarovski Crystal Society retailers.

SCS members are only allowed to purchase one limited-edition item.

If you have already purchased the limited edition item online or in store, it is not possible to purchase an additional one, even if it is for a gift.

If you are trying to order the limited edition online, only one item can be added to the shopping bag.

An SCS membership cannot be renewed online if it expired more than 3 months ago.

We would kindly ask you to visit a Swarovski Store, in order to proceed with the renewal. 

A list of authorized Swarovski retailers in your area can be found on our website under the following link:  www.swarovski.com/store-finder/?features=scs. 

The list of retailers is available on SWAROVSKI.COM/store-finder. Simply choose your country of residence and you will find a list of all retailers; you may narrow down your search by entering the name of your place of residence or a larger town in your area. Filter on “SCS” to narrow the search to Swarovski Crystal Society retailers.

Můžete se přidat na 1 rok nebo na 3 roky. Doporučujeme přihlásit se na 3 roky, protože jsou tam úspory. Přejděte na Přidat se / Obnovit (nebo přes odkaz), abyste viděli členské poplatky ve své zemi.

Režimy platby členského poplatku závisí na zemi pobytu. Při návštěvě místního obchodníka SCS můžete platit hotově nebo jakýmkoli jiným způsobem platby, který je v místě prodeje přijímán. Pokud se rozhodnete připojit nebo obnovit své členství online, přijímáme pouze platby kreditní kartou.
V několika zemích je možné provést platbu přímo debetní kartou po telefonu: Španělsko, Spojené království, Austrálie, Kanada a USA. Toto lze provést pouze přes Zákaznický servis.
 

Členství na dobu určitou automaticky zaniká po uplynutí doby členství, a to buď po 1 roce, nebo po 3 letech, pokud člen své členství neprodlouží.

Při časově omezeném členství budeme Swarovski člena kontaktovat před koncem členství, prostřednictvím kontaktních údajů, které člen poskytl, obvykle nejprve e-mailem, pokud člen uvedl platnou e-mailovou adresu, poté poštou. Obecně se e-mail odesílá asi 60 dnů před termínem konce členství. Připomínka poštou se odesílá 30 dnů předem, pokud do té doby nebylo členství obnoveno.
Člen SCS má zaručenou přiměřenou odkladnou lhůtu (většinou 3 měsíce) po datu ukončení členství, aby mohl své členství obnovit.
 

Členství vždy začíná první den měsíce, který následuje po registraci. Pokud je registrace provedena první den v měsíci, považuje se za datum zahájení členství skutečné datum registrace. Bez ohledu na to, kdy členství SCS oficiálně začne, pokud dojde platba, opravňuje členství k nákupu exkluzivních produktů SCS a k obdržení dárku za členství na prodejně (je-li k dispozici).
Doba pro obnovení členství začíná den po konci předchozího období členství.
Členství SCS lze obnovit u jakéhokoli autorizovaného obchodníka Swarovski, online na Swarovski.com/SCS (pokud je k dispozici online prodej), v některých zemích také prostřednictvím telefonního hovoruu se zástupcem Zákaznického servisu (viz výše) nebo pomocí formuláře pro obnovení, který je obsažen v připomínce zaslané poštou.
 

Kontaktujte místní zákaznický servis. Kontaktní údaje pro danou zemi najdete na zadní straně časopisu Swarovski Magazine.

Navštivte SWAROVSKI.COM/scs a pokud jste tak ještě neučinili, založte si svůj online účet. Zde můžete doplnit chybějící osobní údaje nebo aktualizovat ty stávající. Můžete se také obrátit na svůj místní Zákaznický servis. Kontaktní údaje pro danou zemi lze najít na zadní straně časopisu Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

Just giving your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always reach your local customer service to sign up to the Swarovski newsletter.
 

Your annual membership package contains the following:

•     A personalized letter with membership card
•     Your annual membership gift
•     A crystal lovers novelties brochure including the annual exclusive SCS collection
•     After reaching one of your anniversary years, a SCS Anniversary Gift Voucher sent with your renewal package when you renew

In general, for new and renewed membership, packages are sent the first day of the next following month after the membership sign-up. Otherwise, if the membership has been signed up late in the month, then it is sent at the middle of the next month. So, you should expect about 4-6 weeks before receiving your membership package.
For 3-year memberships (2nd and 3rd year of a 3-year membership) the membership package is sent in the first few months of the year, so the SCS member can benefit from the annual gift as well as discovering the Crystal Lovers and SCS novelties of the year earlier.

 

SCS members are invited to follow the Swarovski Foundation’s global philanthropic initiatives.

As a SCS member you could be invited to an SCS Online Streaming, or you will be invited to an event at your local store.

We are sorry to hear that you wish to cancel your membership. We advise you to contact the Customer Services team by filling in the contact form. Our agents will be happy to support you. 

In general, we have 1 type of voucher for our SCS members. You will receive an Anniversary Voucher once you celebrate 2, 5, 10, 15, 20, 25, 30, 35, etc. years of membership with the SCS. The voucher will be added to your next membership package. 

Our SCS VIP members receive a gold card. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a gold card soon. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you have still not received your gift, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

If your card doesn’t reflect the original joining date but a rather recent date, this is usually due to a gap in your membership. SCS members keep the original membership start date by making sure they renew their membership in time. Please note that our grace period is 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services using the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting www.swarovski.com/SCS.
Another option is renewal over the phone, which is available in certain countries: Spain, UK, Australia, Canada, the Caribbean and USA. If you are situated in one of these countries, please contact Customer Services.