If you’ve changed your mind about a purchase, don’t worry; you have up to 7 days after receipt to return your Swarovski Created Diamonds purchase.

To qualify for a return:

• You will need proof of purchase such as your original receipt or order confirmation.
• Items must be in a new, unused condition and we reserve the right not to accept the return if the item shows signs of wear.
• All items returned must include all original packaging materials and tags including the IGI certificate.

The following Swarovski Created Diamonds items cannot be returned:

• Items that have been personalized, adjusted to fit, customized, engraved, or made-to-order.
• Swarovski Created Diamonds jewelry purchased from a different country.

For further details, please refer to the Swarovski Created Diamonds Return Policy. 

Online Purchase Customer satisfaction is our priority. You may return your online order up to 7 days after receipt of your Swarovski Created Diamonds.

Option 1: Return online
To return your order, please follow the steps below:

STEP 1:
To register your return, please visit returns.swarovski.com.

STEP 2:
Enter your online order number and email address and follow the instructions to complete your return registration and receive your unique QR code or return label.

STEP 3:
Pack the item(s) to be returned in its original packaging materials. Make sure to include all tags and the IGI certificate.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of postage safe.

STEP 6:
Please allow approximately 14 working days for the return process once we have received your return. Once your online return has been processed, you’ll receive a return confirmation email, and the refund will be issued to your original order payment method. Refunds may take up to 10 working days to appear in your account.

Option 2: Return to Store

In-store Purchases All items must be returned within 7 days of purchase to a Swarovski store with proof of purchase. Items purchased in a Swarovski store cannot be returned through our online store.

For more information, please refer to the Swarovski Created Diamonds Return Policy.

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski 保證，直接跟 Swarovski 或授權零售商店購買的 Swarovski Created Diamonds 首飾符合高品質及工藝技術標準。不同產品則有不同的保固期：

• 標準 Swarovski Created Diamonds 首飾的保固時間，自原始購買日期起一年（或法律要求的更長期間）。
• 訂製的 Swarovski Created Diamonds 首飾保固時間，自原始購買日期起一年（或法律要求的更長期間）。

保固範圍為何？
保固範圍涵蓋材料或工藝的瑕疵。您的首飾如經確認擁有該等瑕疵者，Swarovski 可能會盡可能予以免費維修或更換成同等商品。

Swarovski Created Diamonds 保固不涵蓋哪些項目？
保固範圍不包括：

• 因事故、誤用、不當使用所造成的損害。
• 由 Swarovski 或其授權合作夥伴以外之任何人對首飾作出的變更。
• 正常磨損，包括因接觸化學物質而產生的刮痕及變色。
• 首飾或鑽石遺失或遭竊。

我可以在哪裡找到更多資訊？
詳情請參閱 Swarovski Created Diamonds 保固政策。 

我們目前並未提供 Swarovski Created Diamonds 首飾保險，我們建議您參考私人保險保單，瞭解各種首飾保險相關方案。

產地來源證明


每顆 0.25 克拉以上的實驗室培育鑽石，都有雷射鐫刻作為產地來源證明。只有使用高倍數放大鏡才可以看到，證明其為貨真價實的 Swarovski Created Diamonds 真品。 

國際認證

Galaxy 和 Eternity 系列產品中的實驗室培育鑽石，都經過 IGI 國際寶石研究院的檢驗與認證。每顆鑽石都按照 4C 進行評估：切割、顏色、淨度、克拉重量。這個系列產品中的每顆寶石，都擁有卓越品質，色彩為 G+ 等級，淨度為 VS+ 等級。 

如需進一步驗證，您可參考購買時隨附的 IGI 證明書，確保 Swarovski Created Diamonds 首飾為真品並具備上乘品質。

Swarovski Created Diamonds 鑲嵌於 18 K金、14 K 金 或 925 純銀底座，皆為精緻材質，需要特別保養照護。為確保首飾能盡量維持最佳狀態，請遵照以下指導原則：

首飾存放

• 首飾請存放在原始包裝中，避免產生刮痕。
• 確保各件首飾不會相互纏繞、摩擦、刮傷。

首飾清潔

• 使用 Swarovski 清潔布或柔軟無棉絮布料，維持材質的光澤度。
• 請勿使用面紙或紙巾清潔金屬，以免在金屬表面留下劃痕。
• 用稀釋肥皂水及軟刷，清潔您的首飾。

日常保養

• 金和銀都是相對較柔軟的金屬，因此請謹慎照料您的珠寶首飾。
• 在從事任何家事和室外雜務工作、洗手、淋浴、沐浴、游泳、或塗抹香水、髮膠、肥皂、乳液等身體保養品前，請先把首飾取下。
• 在健身房運動或從事接觸性運動時，避免佩戴首飾。
• 穿衣時請最後戴上首飾，脫衣時請最先取下首飾。

只要遵循這些保養指示，就能讓您的 Swarovski Created Diamonds 首飾在未來的歲月中保持最佳狀態。