CONTACT US
CONTACT US
Can't find what you‘re looking for in the Customer Service Area or FAQ section?
Contact the Swarovski Customer Support:
Contact the Swarovski Customer Support:
Customer Relations Germany
Swarovski (Deutschland) GmbH
Hüttenstrasse 25 - 27
87600 Kaufbeuren
Germany
Phone: +49 (0) 8341-9701705
STORE FINDER
Find a Swarovski store nearby.
Discover the beauty of Swarovski products in one of our stores!
CONTACT LOCAL OFFICES
Swarovski Customer Relations Teams around the world are happy to receive your feedback, answer your questions, and provide you with information about Swarovski products.
ONLINE SHOP TEAM
For questions and information regarding the Online Shop (e.g., the order process, payment, security, shipping, or return policy), contact the Swarovski Online Team by filling in the contact form below.
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$('#de-shortContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a title',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your last name.',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: "^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$",
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 20 characters for this field',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please enter your country.',
message_en: 'Please enter your country.'
}
}
},
'values[shortContactFormDefinition_subject]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in the field Subject - thank you.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in the field Subject - thank you.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 11 characters for this field',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
// note: we need to check if there is an error in the form, as the plugin does a validation on field level.
// Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
// when entering one field. In case of an error on at least one field we disable the submit button manually
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
// Get the messages of field
var messages = data.fv.getMessages(data.element);
// Get the error message content of the field
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
// Get the hidden error message of the field
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
// Loop over the messages
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
// Remove the field messages
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
}
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
}
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
}
AFTER SALES SERVICE
For questions and information regarding our Boutiques (e.g., stock and availability, feedback) and/or general product information (e.g., care instructions, warranty, or repairs), contact your local Swarovski Customer Service Team.
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$('#de-longContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[longContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a title',
message_en: 'Please select a title'
}
}
},
'values[longContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your last name.',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: "^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$",
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[longContactFormDefinition_addressLine1]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 60 characters for this field',
message_en: 'You have exceeded the maximum length of 60 characters for this field',
max: 60
},
}
},
'values[longContactFormDefinition_addressLine2]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_zip]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 10 characters for this field',
message_en: 'You have exceeded the maximum length of 10 characters for this field',
max: 10
},
}
},
'values[longContactFormDefinition_town]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please enter your country.',
message_en: 'Please enter your country.'
}
}
},
'values[longContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 20 characters for this field',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[longContactFormDefinition_topic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '\u003Cspan style=color:#ff0000;\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E',
message_en: '\u003Cspan style=color:#ff0000;\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E'
}
}
},
'values[longContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in the field Subject - thank you.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'You have exceeded the maximum length of 1,000 characters for this field',
message_en: 'You have exceeded the maximum length of 1,000 characters for this field',
max: 1000
},
}
},
'values[longContactFormDefinition_callRequest]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_contactPrivacyPolicy]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Mandatory field',
message_en: 'Mandatory field'
},
}
},
'values[longContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 11 characters for this field',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[longContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
// note: we need to check if there is an error in the form, as the plugin does a validation on field level.
// Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
// when entering one field. In case of an error on at least one field we disable the submit button manually
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
// Get the messages of field
var messages = data.fv.getMessages(data.element);
// Get the error message content of the field
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
// Get the hidden error message of the field
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
// Loop over the messages
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
// Remove the field messages
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'longContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'longContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
}
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
}
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
}