It's always a pleasure to welcome a new or returning member who loves crystal as much as we do. 
The standard delivery time is 8-10 weeks from sign up date, you should receive your parcel shortly.

You may renew your SCS membership online by following these few easy steps: 

- Go to https://www.swarovski.com/scs/configurator/renew/
- Select the renewal membership type
- Enter your login if you are a member of the Swarovski Crystal Society (SCS) and you have an Online User Account 
- Select “Already a member” and enter your SCS membership information if you are a member of SCS without an Online User Account.
- Proceed with the payment

You will receive an email confirming your renewal. 

The SCS membership can be renewed at any authorized Swarovski retailers.

The list of retailers is available on store-finder. Please enter your town or postcode, then choose “SCS Member Products” to narrow the search to Swarovski Crystal Society retailers.

SCS members are only allowed to purchase one limited-edition item.

If you have already purchased the limited edition item online or in store, it is not possible to purchase an additional one, even if it is for a gift.

If you are trying to order the limited edition online, only one item can be added to the shopping bag.

An SCS membership cannot be renewed online if it expired more than 3 months ago.

We would kindly ask you to visit a Swarovski Store, in order to proceed with the renewal. 

A list of authorized Swarovski retailers in your area can be found on our website under the following link: www.swarovski.com/store-finder/?features=scs. 

The list of retailers is available on SWAROVSKI.COM/store-finder. Simply choose your country of residence and you will find a list of all retailers; you may narrow down your search by entering the name of your place of residence or a larger town in your area. Filter “SCS” to narrow the search to Swarovski Crystal Society retailers.

You can join for either 1 or 3 years. We encourage you to sign up for 3 years as there are cost savings. Go to Join/Renew (or make link) to check the membership fees for your country.

วิธีการชำระเงินค่าธรรมเนียมสมาชิกจะขึ้นอยู่กับประเทศที่คุณอยู่อาศัย เมื่อไปที่ร้านค้าปลีก SCS ในพื้นที่ของคุณ คุณอาจชำระเงินด้วยเงินสด หรือใช้วิธีการชำระเงินแบบอื่นที่สามารถใช้ได้ที่จุดขาย หากคุณตัดสินใจที่จะสมัครสมาชิกหรือต่ออายุสมาชิกทางออนไลน์ เรายอมรับเฉพาะการชำระเงินโดยใช้บัตรเครดิต
ในบางประเทศสามารถใช้ตัดเงินโดยตรงจากบัตรเครดิตผ่านโทรศัพท์ได้ เช่น สเปน สหราชอาณาจักร ออสเตรเลีย แคนาดา และสหรัฐอเมริกา การชำระเงินด้วยวิธีนี้สามารถทำได้ผ่านฝ่ายบริการลูกค้าเท่านั้น
 

การเป็นสมาชิกแบบกำหนดระยะเวลาจะสิ้นสุดลงหลังจากระยะเวลาการเป็นสมาชิก ไม่ว่าจะเป็นแบบ 1 ปีหรือแบบ 3 ปี เว้นแต่กรณีที่สมาชิกได้ขยายระยะเวลาการเป็นสมาชิกดังกล่าว

ในกรณีของสมาชิกที่กำหนดระยะเวลาไว้ Swarovski จะติดต่อสมาชิกก่อนที่จะสิ้นสุดระยะเวลาการเป็นสมาชิก โดยใช้ข้อมูลการติดต่อที่สมาชิกได้ให้ไว้ โดยมักจะติดต่อทางอีเมลก่อนหากสมาชิกมีที่อยู่อีเมลที่สามารถใช้งานได้ จากนั้นจึงติดต่อทางไปรษณีย์ โดยทั่วไปจะมีการจัดส่งอีเมลประมาณ 60 วันก่อนที่จะสิ้นสุดระยะเวลาการเป็นสมาชิก และจะมีการจัดส่งจดหมายแจ้งเตือนทางไปรษณีย์ 30 วันก่อนระยะเวลาดังกล่าว หากยังไม่มีการดำเนินการต่ออายุสมาชิก
สมาชิก SCS จะได้รับอนุญาตให้มีระยะเวลาผ่อนผันอย่างเพียงพอ (3 เดือนในกรณีทั่วไป) สำหรับการต่ออายุสมาชิก หลังจากวันที่สิ้นสุดระยะเวลาการเป็นสมาชิกแล้ว
 

Memberships always start the first day of the subsequent month of sign up. If the sign up takes place the first of the month, the actual sign-up date is considered the start date of the membership. Regardless of when the SCS member¬ship officially starts, if payment has been received, the member is eligible to buy SCS exclusive products and can receive the membership gift in store (whenever available).
A renewal term begins the day after the end date of the previous membership term.
SCS membership can be renewed at any authorized Swarovski retailers, online at Swarovski.com/scs (if an online shop is available), Via telephone with a Customer Service Agent in certain countries only (see above) or using the renewal form included in the reminder letter sent by post.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

Just giving your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always reach your local customer service to sign up to the Swarovski newsletter.
 

Your annual membership package contains the following:

•     A personalized letter with membership card
•     Your annual membership gift
•     A crystal lovers novelties brochure including the annual exclusive SCS collection
•     After reaching one of your anniversary years, a SCS Anniversary Gift Voucher sent with your renewal package when you renew

In general, for new and renewed membership, packages are sent the first day of the next following month after the membership sign-up. Otherwise, if the membership has been signed up late in the month, then it is sent at the middle of the next month. So, you should expect about 4-6 weeks before receiving your membership package.
For 3-year memberships (2nd and 3rd year of a 3-year membership) the membership package is sent in the first few months of the year, so the SCS member can benefit from the annual gift as well as discovering the Crystal Lovers and SCS novelties of the year earlier.

 

SCS members are invited to follow the Swarovski Foundation’s global philanthropic initiatives.

As a SCS member you could be invited to an SCS Online Streaming, or you will be invited to an event at your local store.

We are sorry to hear that you wish to cancel your membership. We advise you to contact the Customer Services team by filling in the contact form. Our agents will be happy to support you. 

Normalmente, prevediamo1 tipo di buono per i nostri Soci SCS. Riceverai un Buono Anniversario ogni volta che festeggerai 2, 5, 10, 15, 20, 25, 30, 35, ecc. anni di adesione alla SCS. Il buono verrà aggiunto al tuo prossimo pacchetto di adesione. 

I nostri Soci VIP SCS ricevono una tessera oro. La suddivisione dei Soci in livelli viene effettuata sulla base di un calcolo che tiene conto del periodo di appartenenza alla SCS e degli acquisti effettuati durante l'anno precedente. Ogni Socio può diventare un Socio VIP se si interagisce attivamente con noi e la sua adesione ha carattere continuativo.. Ti invitiamo a continuare ad essere un cliente fedele e impegnato. Presto potresti essere sorpreso da una tessera oro. 

I nostri Soci VIP SCS ricevono annualmente un regalo di fidelizzazione speciale. La suddivisione dei Soci in livelli viene effettuata sulla base di un calcolo che tiene conto del periodo di appartenenza alla SCS e degli acquisti effettuati durante l'anno precedente. Ogni Socio può diventare Socio VIP se interagisce attivamente con noi e la sua adesione ha carattere continuativo. Ti invitiamo a continuare ad essere un cliente fedele e impegnato. Presto potresti essere sorpreso da un regalo speciale. 

Il tuo regalo di adesione verrà spedito 4-6 settimane dopo la registrazione o il rinnovo della tua adesione. Se sono trascorse più di 6 settimane e non hai ancora ricevuto il tuo regalo, ti raccomandiamo di contattare il team Servizio Clienti utilizzando il modulo di contatto. I nostri agenti saranno lieti di verificare il caso per te. 

La tua tessera di Socio verrà inviata 4-6 settimane dopo la tua registrazione o il rinnovo della tua adesione. Se sono trascorse più di 6 settimane e non hai ancora ricevuto la tua tessera, ti raccomandiamo di contattare il team del Servizio Clienti utiizzando il modulo di contatto. I nostri agenti saranno lieti di verificare il caso per te 

Se la tua tessera di Socio non riporta la data originale di adesione ma una data piuttosto recente, ciò solitamente è dovuto ad un periodo di mancata iscrizione tra due iscrizioni. I Soci SCS mantengono la data iniziale di adesione accertandosi di rinnovare la loro adesione in tempo. Ti preghiamo di notare che il periodo di proroga è di 3 mesi. Se l’adesione non è stata rinnovata entro questi 3 mesi, la data iniziale di adesione verrà ricalcolata e riporterà la data in cui l’iscrizione è stata rinnovata (dopo il periodo di proroga). Se hai riscontrato questo problema, contatta il Servizio Clienti utilizzando il modulo di contatto. I nostri agenti saranno lieti di verificare se è possibile trovare una soluzione al tuo problema. 

Se nelle tue vicinanze non c’è un rivenditore SCS, il modo più rapido di rinnovare la tua iscrizione è consultare il sito www.swarovski.com/SCS.
Un’ulteriore opzione è rinnovare l’iscrizione per telefono. Questa opzione è disponibile in certi paesi: Spagna, Regno Unito, Australia, Canada, Caraibi e Stati Uniti. Se risiedi in uno di questi paesi, contatta il Servizio Clienti di competenza.